392 Notre Dame, Montebello, Quebec J0V 1L0 Canada
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About
#1 of 3 hotels in Montebello
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Retreat to the charming countryside of Quebec! Quiet, private and peaceful — our exclusive resort manages to feel both grand and cozy at the same time. A Bucket List destination in itself, Fairmont Le Château Montebello is known for its rustic-chic flair, warm French-Canadian hospitality and cachet as the only resort within easy access of Canada’s capital. Set on 300 bucolic acres overlooking the Ottawa River, the landmark is a quintessential Canadian resort, with 210 guest rooms and suites. Soak in the 90 years of history at this former Canadian Pacific Railway hotel and private club, and take advantage of some 40 guest activities year-round. In true resort style, everything is right here. Lounge by the largest indoor hotel pool in Canada, swim and sunbathe outside, and luxuriate at the spa. Boat in to our marina. Play 18 holes of golf, a match of tennis, go dog sledding, curling, ice skating or cross-country skiing. Find solitude among our tranquil woods and cycling paths. Join us for a traditional Canadian Christmas celebration or springtime Quebecois sugar shack excursion. Sip white martinis in the château’s magnificent 1930s lodge by the towering three-story stone fireplace, the iconic centerpiece of the biggest log cabin ever built. Bienvenue (welcome)!
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Babysitting
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French
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Location
46Car recommended
Grade: 46 out of 100
20Restaurantswithin 10 km
13Attractionswithin 10 km
Contact
392 Notre Dame, Montebello, Quebec J0V 1L0 Canada
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A nice property to visit for a couple of days. Room was satisfactory, decor was nothing exceptional. Breakfast in the dining room was tasty, but we were not impressed with the limited dinner selections or sides for the price. The desserts were very good. Beautiful lobby and bar area. Highly recommend going to Omega Park for an adventure.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 2 days ago
Dear Chanel, We very much appreciate your comments regarding your stay at Fairmont Le Château Montebello. We are very pleased that you enjoyed your visit to Omega Park. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
As always, a relaxing and rejuvenating stay. I was happy to get one of the old rooms that still has charm and coziness. I hope you keep some of the rooms in the old style as that lends to the charm and authenticity of staying in a log cabin. Otherwise it's just another hotel room...
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 31 Aug 2022
Dear 110mirandag, We are glad that you enjoyed your stay with us and that you liked our rustic style. Thank you for your comments. We look forward to seeing you again. Sincerely, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Restaurant food was horrible with a limited offering. The cushions in the lobby are all worn out. They offer double beds… for a Fairmount. I taught only hotels with lower standards would offer double beds! Wanted to cross country skiing, but the horse carriage went over the trails… so it was unpleasant to do it
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: Avoid the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 1 week ago
Dear guest, Thank you for taking the time to tell us about your experience at Fairmont Le Château Montebello. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a large amount of requests for our double bedded rooms, we are sorry if these rooms do not meet your expectations. For your information, we have renovated rooms with other bed options that might better suit your needs on your next stay. Do not hesitate to mention your preferences to our reservation agent for next time. Rest assured, we plan to bring some freshness to our rooms and common area in the near future. We are aware of the improvements we have to make and we thank you again for sharing your opinion with us. Our teams are working hard to provide you with the best possible service. Please be assured that we will follow up with our Chef and his team. Once again, we thank you for your feedback and do not hesitate to contact us, it will be a pleasure for us to better meet your expectations during a future stay. Best regards, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I checked in for a brief stay at the Fairmont Montebello (2 nights). Upon arrival we encountered a few issues; - Bathrobe unavailability in room due to a shortage - leading us to run around the resort in search of bathrobes so that we could begin enjoying the pool and various amenities. - The room had not been properly cleaned prior to our arrival - Garbage on floor, Blood on toilet roll, Dirty toilet bowl, Empty shower gel and snot in bedsheets. We immediately went to the Front Desk to communicate these issues and requested that the room be done up properly as the cleanliness was supbar and completely unacceptable. We vacated the room to allow for housekeeping and upon returning to our room past midnight, we were extremely disappointed to see that nothing other than the bloody toilet roll had been removed. All other aforementioned issues were not resolved. I promptly made my way to the Front Desk yet again where I was informed that at that time there was nothing that they could do as the resort was fully booked and housekeeping was unavailable. The following morning, we were contacted by the Manager who addressed the issues and compensated our stay. Unfortunately, we encountered an additional issue at billing whereby my credit card was charged a total amount of $5,300 as I was billed at a rate of $4,000/night. Considering there are no rooms at this rate, Front Desk should have immediately noticed the error prior to posting the transaction to my statement and sending the final bill for our stay. Needless to say, what was supposed to have been a relaxing weekend getaway ultimately turned into a stressful stay with issues that are completely unacceptable per Fairmount standards.…
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Date of stay: February 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 3 weeks ago
Dear araythatha, We thank you for your feedback following your experience with us. We have received your review on different platforms, so we understand that you were disappointed by your stay. I am sincerely sorry to read that you had bad experiences during your stay with us. Please know that it is not our habit to offer this kind of service and that on the opposite, we are very attentive to the requests of our customers. We are sorry that we failed you. I was able to speak with my manager and assistant manager at the front desk and they confirmed that they were able to take care of you during your stay and that we were able to compensate you for the inconvenience caused. Please rest assure that we have taken the necessary steps, and our Operations Director talked with our housekeeping teams to prevent this problem from happening again. We are extremely sorry for this inconvenience. As for your final invoice, we would like to apologize. We always verify when all our guest checks out and we are very surprised that we could have let this kind of mistake go by. Our accounting officer has already taken steps to resolve the situation with your final invoice, and you received an email from him on Monday, February 27. We thank you again for sharing your feelings after your stay. We take your comments very seriously. Your comments are very useful and allow us to improve our services on which we did not succeed in seducing you. We sincerely apologize again and please do not hesitate to write to me. I am at your disposal if there is anything else you would like to share with us. Best regards, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We thoroughly enjoyed practically everything about our stay at Fairmont Montebello. The location is supreme with wonderful restaurants just down the street. The winter activities at the hotel were so much fun. We would have liked more activity availability during weekdays such as dog sledding, horse and carriage rides and more hours for Curling clinic. Otherwise, the activities that were available such as cross country skiing, tubing, ice fishing and snow shoeing were amazingly fun and very well organized. All of the snow gear rentals including the boots were in great condition and we really appreciated that. The outdoor premises of this hotel is vast and stunning. The room was very clean (although we did have to request housekeeping daily). For a hotel of this class, I would expect that housekeeping would be provided without request. I would also like to see turndown service in the evening and this can be by request. The lobby is so comfortable and cozy. My family loved sitting by the fireplace playing games and getting hot drinks at the bar. The only issue we had and honestly were quite surprised by, was the food. It was simply horrible. The dinner lacked any flavor and the options were mediocre at best. Absolutely, no nutritious or delicious food items were served. Even the breakfast was very lacking and we tried both the buffet and a la carte. We have been at lower class hotels that served much better buffets than this. Not sure what happened with your food but this should really be addressed. It will not deter us from coming back as we found wonderful restaurants just a 2-min drive (10-15 minute walk) from the hotel. This was a birthday getaway for our eldest son and we couldn't be happier! Our youngest wants to come back for his birthday too. Thanks for a wonderful stay Fairmont Montebello!…
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Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 3 weeks ago
Dear Anna, The entire team at Fairmont Le Château Montebello would like to thank you for the very good feedback you have shared with us. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams as well as the quality of your family time around the fireplace or in our activities. We are sorry if your experience at the restaurant did not live up to your expectations. Please know that we will share your opinion with our Chef and his team. We take your feedback very seriously and you may be assured that we will take the necessary steps to improve our services. Once again, we thank you for sharing your experience with us and we hope to see you soon in Montebello. Best regards, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Incredible guest service offered by every single staff members! The property itself is a gem, but the service is exceptional and I can’t find a best way to describe than saying incredible and exceptional!
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 3 weeks ago
Dear Mr. Bulvestre, We very much appreciate your comments regarding your stay at Fairmont Le Château Montebello. We are very pleased to have hosted your retreat and we are glad that everything went as you wished. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and looking forward to seeing you again on other occasions. Best regards, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been visiting Chateau Montebello for over 50 years. While we love sitting around the fireplace in the lobby on a cold winter's afternoon, we were very disappointed with the restaurant. The menu for dinner is limited and expect to pay $260 for 2 people (1 drink each and no dessert). The $64 steak with squash spaghetti was unappetizing. I also ordered the scallops appetizer, and was surprised they were raw (the waiter might have warned me). And no table cloths or candles on the tables! The buffet breakfast was a highlight of our stay, however, with lots of selections, although expensive ($82 for 2). The service was uneven: we ordered drinks while sitting around the fireplace and had to ask twice before they arrived after 45 minutes. While we would love to return and once again enjoy the cozy environment, we are reluctant due to the sub-standard restaurant. …
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 3 weeks ago
Dear guest, Thank you for taking the time to tell us about your experience at the Fairmont Le Château Montebello. I am sorry that your dining and room service experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to the Chef and his team to prevent future occurrence. I invite you to contact me during your next stay, I will personally make sure that everything goes as you wish and I will offer you a special attention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overpriced for the stay. I had heard so many good things about this location that I was expecting magnificence but got mediocre. The room was clean but lacked in extra blankets or pillows. The dining experience was way overpriced. Honestly, it shouldn't cost close to $25 for a glass of wine (for an average wine)….not horrible or great...just average. As a non meat eater there was no consideration in lowering the price for a dish when the meat was removed. So not thrilled with the place and will not go back.
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Date of stay: February 2023
Location
Service
Sleep Quality
Room Tip: Call ahead to see about the menu if you don't eat meat.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 3 weeks ago
Dear Tammy, Thank you for taking the time to tell us about your experience at the Fairmont Le Château Montebello. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is certainly one of a kind. From the rustic look, to the stunning fireplace centerpiece, to the outstanding food and service. There is no other like it! This property makes you feel that you are in the middle of nowhere, but with all of the luxury.
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Date of stay: February 2023
Cleanliness
Service
Sleep Quality
Room Tip: Choose a river view for an amazing sunrise.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 3 weeks ago
Dear guest, We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Over priced plus you have to pay a resort fee in the winter when there is no resort. Plus the pool was only open 9-5. We went and got a tea downstairs to walk up to our room and they charged us a 15$ room charge!! And the restaurant very over-priced. Even the breakfast which was only ok set us back 80$. The bed was so soft and uncomfortable. The tables and seating around the main fireplace were dirty and pillows old and worn. A very mediocre stay for such an expensive place. The town was lovely.
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Chang, General Manager at Fairmont Le Chateau Montebello
Responded 13 Feb 2023
Dear Jana, First of all, we sincerely thank you for taking the time to write us these words and your feedback is very important to us. However, we are sorry that your experience was not up to your expectations. We completely understand your disappointment with the points mentioned. Regarding our activities, you can see all the information when you receive your pre-arrival email. We apologize for the lack of communication on our part regarding our opening hours of our different facilities. Resort fees also include parking, equipment rental for winter activities, curling lessons, access to our entire cross-country ski trail and much more. Do not hesitate to ask our concierge to take advantage of all these experiences. We would also like to thank you for your constructive comments; our Chef and food and beverage Manager will be notified shortly. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Thank you once again for your comments and we hope that you will present us the opportunity to better serve you. Best regards, Steve Chang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$247 - US$372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont le chateau montebello hotel montebello, chateau montebello, fairmont montebello, montebello fairmont
LOCATION
CanadaQuebecOutaouais RegionMontebello
NUMBER OF ROOMS
210
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Claim Your ListingFAIRMONT LE CHATEAU MONTEBELLO: UPDATED 2023 Hotel Reviews, Price Comparison and 1,984 Photos (Canada) - Tripadvisor
Frequently Asked Questions about Fairmont Le Chateau Montebello
Which popular attractions are close to Fairmont Le Chateau Montebello?
Nearby attractions include Omega Park (4.6 km), Fromagerie Montebello (1.4 km), and ChocoMotive (0.7 km).
What are some of the property amenities at Fairmont Le Chateau Montebello?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Le Chateau Montebello?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Le Chateau Montebello?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Le Chateau Montebello?
Yes, free parking is available to guests.
What are some restaurants close to Fairmont Le Chateau Montebello?
Conveniently located restaurants include Le Cafe Entre Amis, Le Bistro, and Le Napoleon.
Are there opportunities to exercise at Fairmont Le Chateau Montebello?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Fairmont Le Chateau Montebello located near the city centre?
Yes, it is 0.8 km away from the centre of Montebello.
Are any cleaning services offered at Fairmont Le Chateau Montebello?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Le Chateau Montebello?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Le Chateau Montebello offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.