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Traveller (103)
Room & Suite (44)
Storyboard
Overview
  • Excellent75%
  • Very good17%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“wine museum”(7 reviews)
“wine country”(14 reviews)
“very nice hotel”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
Additional information
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (277)
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170 results
Traveller rating
134
27
7
1
1
Traveller type
Time of year
LanguageEnglish
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134
27
7
1
1
Show reviews that mention
All reviewswine museumwine countryvery nice hotelexcellent locationlambsan ysidroon tuesdaysshort drivegreeted us warmlynice swimming pool and jacuzziwine tasting tripfairytale weddingstyle hotelwedding partysmall patioplenty of bottled watercraft beer
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1 - 5 of 170 reviews
Reviewed 2 weeks ago

Spent 4 nights at this hotel. Very comfortable hotel. B de we comfortable with good pillows. We ate in restaurant one morning for breakfast. Best French toast I’ve ever had. Arrival night had patio dinner. Last night had Rib Eye Steak best I’ve had in...More

Review collected in partnership with this hotel
Thank nrsfisch
Response from HaciendaGuadalupe, Director de Relaciones con Clientes at Hacienda Guadalupe HotelResponded 2 weeks ago

Dear nrsfich, Thank you for taking the time to rate and comment about our property. We very much appreciate the perfect rating! We are very glad to know that you enjoyed the service provided by our staff members and our property views. We are very...More

Property's Favourite Review
Reviewed 7 February 2018

Hotel Hacienda Guadalupe is an outstanding hotel. The staff is extraordinary and the service exceptional. The staff is very attentive and helpful – they went out of their way to ensure that our stay was wonderful. The rooms are very clean, spacious with luxury amenities....More

Review collected in partnership with this hotel
1  Thank Barbara E
Response from HaciendaGuadalupe, Gerente at Hacienda Guadalupe HotelResponded 25 February 2018

Dear Traveler, Thank you for reviewing our property, we much appreciate your wonderful comments. It is definately a boost for us everytime we hear such a positive review. We are very glad to know that you have a pleasant experience at our property. We do...More

Reviewed 2 weeks ago

Discovered late after checking in that our air conditioner was broken ( made crazy loud tank noises - like a bad compressor). Was too late to call for service and my wife was not into switching rooms at 1am in the morning. Told the manager...More

Review collected in partnership with this hotel
1  Thank mmorin444
Response from HaciendaGuadalupe, Gerente at Hacienda Guadalupe HotelResponded 2 weeks ago

Dear Mr. Morin, Thank you for evaluating and reviewing our property. I truly apologize for the inconvenice you had with the air conditioner in your room during your stay, while you mention it was too late for service, we would have been more than glad...More

Reviewed 3 weeks ago

We have been there as a group for visiting wineries and the area. It was beautiful and Hacienda Guadalupe made our stay a perfect one. Thank you very much for your genuine hospitality, we will be back! Best regards from Tulum RemoMore

Thank lifesnice
Response from HaciendaGuadalupe, Director de Relaciones con Clientes at Hacienda Guadalupe HotelResponded 2 weeks ago

Dear lifesnice, Thank you for taking the time to rate and comment about our property. We very much appreciate the perfect rating! We are very glad to know that you enjoyed the service provided by our staff members and our property views. We are very...More

Reviewed 9 July 2018

The hotel was very nice! We enjoy staying here. It was clean and comfortable and in a great location. The room was spacious and the hotel staff was very friendly and helpful. Would definitely recommend staying here!More

Review collected in partnership with this hotel
Thank Kyle W
Response from HaciendaGuadalupe, Director de Relaciones con Clientes at Hacienda Guadalupe HotelResponded 2 weeks ago

Dear Kyle W, Thank you for taking the time to rate and comment about our property. We very much appreciate the perfect rating! We are very glad to know that you enjoyed the hotel and the service provided by our staff members. We are very...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Concierge
Multilingual Staff
Banquet Room
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Details
Price range
US$251 - US$309 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$251 - US$309 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (103)
Room & Suite (44)
Dining (29)
Pool & Beach (17)
Family and Play Areas (2)
Questions & Answers
Ask a question
Irene M
6 September 2017|
Answer
Response from Solanun A |
Yes the hotel can organize a tour or contact you with a tour guide , they also are available to pick you up on the airport or tj border
0
Votes
Google Translation
Ericka H
3 May 2017|
Answer
Response from Sergio U |
Negative , however if your group is large , suggest you to notify them in advance and prepare everything for your group
0
Votes
Room Tips
"Aak for wine glasses as well as pool towels at the front desk"
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"The room was perfect size for my wife and me. Plenty of room to hang clothes and spread out. Bathroom was..."
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"I would chose the top right room! It has the best view."
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"Take a room that overlooks the valley. These are the older rooms, but very nicely appointed!"
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