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Hacienda De Los Santos

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314 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Richland, Washington
Reviewed 5 days ago NEWvia mobile

We have stayed here a number of times. Why do we keep coming back? The way we are treated. You would think we were family; everyone is so friendly and helpful. It is an old resort in the mountains and it is cool in January. The owners have spent 550,000 hours to get this place looking magnificent. It truly captures...

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Helpful?
1Thank mzb37
Nancy S, Owner at Hacienda De Los Santos, responded to this review

It was a wonderful surprise to find your fine review of the Hacienda. Our goal is to keep the property as authentic as possible, yet user friendly, for the guest of today's time. Thank you for appreciating that and the excellent food. But, bottom line, what makes it work is how the staff truly delights in the guests. They get...

Reviewed 2 weeks ago

Simply gorgeous. Excellent location in a great colonial era town, Incredible restoration of this historic hacienda, and incredible decor made for an unbelievable stay. Excellent restaurant and good staff on site to provide everything needed for a memorable stay. I'll come back again!

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Helpful?
Thank C T
Nancy S, Owner at Hacienda De Los Santos, responded to this review

We are so filled with get-up and go after reading your review. We feel inspired to do more and more when our guests are so kind and appreciative. I agree, that all the people that work at the Hacienda are gems. They put their hearts into every area and motivate each other and us to do the best job we...

Phoenix, Arizona
Reviewed 2 weeks ago

This is our second time staying at the Hacienda, we were there 8 years ago. This time, we flew in from Phoenix in our little Piper and parked it at the private hangar provided by the resort. A hotel employee promptly greeted us and drove us in through the town and to the property. This place is by far the...

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Helpful?
Thank Jennifer R
Nancy S, Owner at Hacienda De Los Santos, responded to this review

My heart is beating so fast, with excitement and delight, and after reading your wonderful review. You touched on every point that we all work diligently to achieve and that is thrilling. I can't wait to give copies of your review to the entire staff. It is only because they each put to much effort into what they do that...

San Juan, Puerto Rico
Reviewed 3 weeks ago

We re-visited Hacienda de Los Santos, this time at Christmas. The Hacienda is already renowned as one of the best boutique hotels in the Americas, with unmatched ambiance and a great service orientation on the part of the staff. At Christmas, the Hacienda is particularly festive with a Christmas Eve "Posada" through the neighborhood streets, excellent Christmas Eve and Christmas...

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Helpful?
Thank WKPSJU
Nancy S, Owner at Hacienda De Los Santos, responded to this review

Your family has stayed at the Hacienda so often that you have all become like family to us and the staff. It is exciting when we find your names on the guest list, because you are all great participators in everything that is going on during your stay. It really warmed our hearts that you choose to write a review...

Puerto Viejo de Sarapiqui, Costa Rica
Reviewed 3 weeks ago

Combine three Spanish colonial mansions, one sugar mill, and a hefty amount of original art, artifacts, and taste, and you'll get this extraordinary place in Alamos. Sprawling over and across the arroyo, the property itself is a wonder, with massive trees, carefully manicures courtyards, restaurant, villas, and an incredible bar packed with historical artifacts and images of Pancho Villa. Did...

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Helpful?
Thank CarlosLdelaRosa
Nancy S, Owner at Hacienda De Los Santos, responded to this review

By your review, it is obvious, that you are a "detail" person, and we appreciate that you noticed so much about the Hacienda. We are grateful that you took the time to write this splendid review. That means the world to the staff, who each and every day, work hard to keep their area of the property looking ship shape....

Glendale, Arizona
Reviewed 4 weeks ago

My husband and I just left Hacienda De Los Santos and our stay was absolutely fabulous. Everyday we were able to see and experience a different aspect of the resort. The entire staff made us feel so very special. Details to our stay started on day one from an upgrade to an exquisite suite, and just grew with breakfasts and...

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Helpful?
Thank sptravel2016
Nancy S, Owner at Hacienda De Los Santos, responded to this review

Jamie was thrilled when she read your review. She felt the same way about you. It is such a great thing when you feel that connection. I hope Jim and I are able to meet you when you return to the Hacienda. Thank you for writing immediately after your return home. That let us know that you were happy with...

PHX
Reviewed 12 December 2016

Only visited for drinks. Will stay here next month when I go back. This hotel is incredible. Beautiful grounds and foliage. Outdoor guest areas and patios are furnished with beautiful furniture and accessories. I've heard the dining here is amazing and can't wait to try - will re-review when I return in January!

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Helpful?
Thank jmh88
Nancy S, Owner at Hacienda De Los Santos, responded to this review

We are thrilled that you will be a guest in the Hacienda in January. Please let us know if there is any way we can be helpful to you before your visit. Bring a jacket for evenings and early mornings. The days are almost always sunny and beautiful. The Hacienda is so beautiful with all the wood-burning fireplaces lit during...

Chandler, Arizona
Reviewed 9 December 2016

Wow!!!! What a beautiful, relaxing resort in the midst of a delightful, colonial Mexican hamlet. We were blessed to stay here for our recent business board meeting. Can't say enough about the facility and exquisite level of detail with the surrounding decor. Each room (loved our stay in the Santa Barbara room) is wonderfully furnished and the grounds of the...

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Helpful?
1Thank SKYNET333
Nancy S, Owner at Hacienda De Los Santos, responded to this review

There are no words to describe how happy you made us and the staff feel with your priceless review of the Hacienda. We are thrilled that you were so pleased. Hopefully on your next trip Jim and I will be at the Hacienda to be able to personally thank you for your kindness. We are in awe of the work...

Reviewed 7 December 2016

This was the first time my fiance and I visited Hacienda De Los Santos and to be brief, we were absolutely blown away. The colonial and colorful style was such a pleasure to take in. During our 4 days in Alamos, we barely left the resort. The rooms were beautifully decorated, each equipped with purified water dispensors. Around the different...

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Helpful?
Thank Jennifer B
Nancy S, Owner at Hacienda De Los Santos, responded to this review

Your fabulous review of the Hacienda is thrilling to say the least. Each word put a glow in the heart of every staff member and ours. Thank you for taking the time to write and for seeing the smallest of details. We are excited that you plan to return to the Hacienda and we hope it will be soon. We...

Reviewed 7 December 2016

This place was very beautiful every part of everything was just wonderful. The rooms we impeccable and nicely decorated. We were there for a meeting and they went out of their way to make it comfortable. I was very large facility but felt warm and like home. Superbly decorated throughout .Fantastic in every way. Food was simply amazing so say...

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Helpful?
Thank David L
Nancy S, Owner at Hacienda De Los Santos, responded to this review

Thank you so much for your bi-lingual review. Your appreciation of the Hacienda keeps us on our toes, we want it to be all possible, for guests like you who notice the details. We are grateful for groups, such as yours, who come to make a better life for the people in the surrounding villages. May you always feel blessed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hacienda de los Santos Resort & Spa is comprised of 18th century mansions and a 17th century Sugar Mill. An extensive restoration and renovation took the owner's nearly 25 years to complete with more than one million man hours of hand labor with the same techniques as two hundred years ago. A portion of the resort is on the original 19th century Mint for northern Mexico. The setting is in the lower Sierra Madre in the village of Alamos which is a National Monument and a national 'Pueblo Magico'. Today with modern conveniences taken to a luxury level, all suites have large screen T.V.'s discretely hidden in antique cabinetry, plus many with antique furnishings, art of prominent Mexican artists and all suites and Hacienda Guest Rooms have at least one fireplace, as well as air conditioning and forced air heat for year around comfort. There is a Andalusian stone theater with state of the art projection and sound systems, a complete library of top films for your viewing enjoyment during the day or evening. Also, two putting greens, four pools, numerous fountains, two restaurants plus a third which is the 'restaurant with a view' from the roof-top which is accessible by elevator for groups of up to 35. Also, there is a full service spa and special classes for group bookings such as cooking, art, architecture, tequila and area tours. The use of the theater, putting greens, parking, room service and mountain bikes is all complimentary for our registered guests. A 19th century 'Zapata's Cantina is a major attraction and nightly live guitar music, in the adjacent 'Santiago's Restaurant, for your dining enjoyment. No 'prepared food' is used in either of the Hacienda's restaurants. The cuisine includes 'Sonora Mexican', plus what most describe as the 'best filet mignon in the world', and a variety of International dishes. The luncheon menu includes a variety of fresh salads, sandwiches and excellent desserts. The owner's have been very pleased to have received a humanitarian award by the Governor's of Sonora and Arizona (Gov. Bours & Gov. Janet Napolitano) for their accomplishments in the village of Alamos. The resort has received a AAA Four Diamond rating for 15 consecutive years, is both a Fodor's Choice and Trip Advisor Traveler's Choice. Due to the 'Hacienda's' historic significance it is also a member of 'Historic Hotels Worldwide'. The resort was the site of an Endemol television series produced for Europe and was used in filming the 175 episode Televisa series of 'La Fuerza del Destino'. The resort also owns a high capacity hangar at the local airport which can be used for group events of up to 700 people with its complete commercial kitchen, pilot's lounge and other facilities. The airport (XALA) has a paved 5,000' runway and approved for aircraft up to and including the Falcon 20 and Lear 45. If you are planning a private flight to XALA the resort has a private aviator's web site available. ... more   less 

Additional Information about Hacienda De Los Santos

Address: Calle Molina 8, Alamos 85750, Mexico
Region: Mexico > Northern Mexico > Sonora > Alamos
Price Range: RM1,046 - RM1,757 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda De Los Santos 4*
Number of rooms: 26
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Also Known As:
Hacienda De Los Santos Hotel Alamos
Hacienda De Los Santos Alamos, Mexico - Sonora
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda De Los Santos staff and other travellers.
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Questions? Get answers from Hacienda De Los Santos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are beautifully appointed with unique furnishings and style. Interior rooms are somewhat quieter.”
 of 5 bubbles WKPSJU, 30 Dec 2016 | Read review
“There are rooms for every taste and budget.”
 of 5 bubbles CarlosLdelaRosa, 27 Dec 2016 | Read review
“You can not go wrong with any room as we were in others and all are beautiful.”
 of 5 bubbles , 6 Dec 2016 | Read review
“There is no such thing as a bad room at the Hacienda”
 of 5 bubbles faisalaY4051TM, 28 Nov 2016 | Read review
“name a saint”
 of 5 bubbles francisc0ruiz, 1 Nov 2016 | Read review
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