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Grand Palladium Colonial Resort & Spa

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#8 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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5,029 Reviews from our TripAdvisor Community

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Halifax, Canada
Reviewed 2 days ago NEW

ive tried to review this place 3 times now with a negative review and not once has my review been published ...so ill try this for the last time .... Spent a week here in July 2016 for a friends wedding....ill shorten this review for my own sanity ....anyway....here are just a few items that ticked me off about this...

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Helpful?
1Thank Kevin B
Southend On Sea
Reviewed 2 days ago NEW

This is my second visit to this complex which means I am a returner and enjoyed the first time, however this time I was disappointed in some areas. Thomson are initially at fault for selling inadequate rooms with not enough beds for the people that have booked. This quite clearly is to save them money by paying the hotel as...

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2Thank 722chanel
Campbell River
Reviewed 3 days ago NEW

We are part of the palladium travel club and we love it. Our most recent trip was to palladium colonial and what an amazing trip. The people we so wonderful the resort was beautiful. I must say the food was fantastic we tried the different al a crate restaurants and the buffets and there were no complaints for any of...

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1Thank twoduls
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear twoduls, Thank you for being part of the Grand Palladium Family, we appreciate your fantastic comment on just most recent trip. Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff, and we will be sure to share your wonderful comments with our team. We are also glad...

New York
Reviewed 3 days ago NEW

Many thanks to Joanne Sutton, (201)618-0582 at Rubys Travel for booking this trip at a great price. We stayed at the Grand Palladium April 6-13. We had 2 families, with 2 boys( 21,18), and 3 girls (2-12, 16), and had a great time. The staff was very helpful, friendly and always had a smile. This is one of the best...

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Helpful?
1Thank wjm38
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear wmaguffin, We are glad to realize that we were the selected destination for your family trip and that you had a great time during your visit, so much to say you consider Grand Palladium Colonial the best All Inclusive you have been to, we feel honored and appreciate your kind words. Thank you for highlighting the many aspects that...

Newberg, Oregon
Reviewed 4 days ago NEW

Beautiful resort and especially clean, but the food seriously needs improvement, even in the alacartes. The Brazilian steakhouse was plain bad....tough, overcooked food after waiting an hour for table in half full restaurant. And...lock your door...they just barged in once, and then it took three calls to get cold water in the mini fridge. Pools and beach are amazing! Overall,...

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Helpful?
Thank lishm2016
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear lishm2016, Thank you for your visit at Grand Palladium Colonial and for sharing your feedback with us. This information lets us know what we are excelling in and what we need to work on. We are delighted you found our resort pools and beach amazing and that you were very satisfied with the attentions received from our friendly staff,...

Crawley, United Kingdom
Reviewed 5 days ago NEW

Just returned from 2 weeks at the Grand Palladium Resort and cannot recommend it too highly! We stayed at the Colonial, one of the four main Hotel complexes on the site, the others being the Kantenah, the Riviera and the White Sands. Really, there are two main centres one being occupied by the Colonial and Kantenah and the other the...

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4Thank DavidP2957
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear DavidP2957, It is a pleasure reading your review about your recent vacation with us at Grand Palladium Colonial. We are so happy to have received you again and be able to impress you with our services and facilities, we are glad that you noticed the improvements we have made in the quality of food. Thank you for sharing how...

Reviewed 5 days ago NEW

Stayed here for two weeks over Easter 2017. It is a large resort comprising of 4 hotels sharing facilities, but it is easy to get around & is not actually as large as it would appear on videos we had seen on the internet. There are 2 huge main pools with swim up bars, 2 adults only pools, a sea...

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2Thank Steve T
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Steve T, Thank you for this enriching review, we are happy that you enjoy your stay with us at Grand Palladium Colonial. First we want to thank you for highlighting all the aspects of your stay that you enjoyed so much, we are glad that you enjoyed having a comfortable room to relax with a good location close to...

Scarborough, Maine
Reviewed 6 days ago NEWvia mobile

This is a very nice family resort and young couples resort. Most of the entertainment is geared towards children even the evening shows. There is a nice pool slide and play area set up for children in the pool area. Most of the entertainment for adults does not begin for the most part until after 10 pm. The one dance...

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2Thank Ernie M
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Ernie M, Thank you for sharing your experience about your recent stay at our Grand Palladium Colonial Resort & Spa. First, we would like to also thank you for your nice feedback regarding the helpful attentions received from our staff at all times, the transportation facilities and our nice beach, and for highlighting the services and facilities for kids...

Edmonton, Alberta
Reviewed 6 days ago NEWvia mobile

We had a great time at Grand Palladium (Colonial Resort) and found that this resort has amazing service and is incredibly clean. With their own water purification system, the tap water is drinkable. Great staff, all around (there were two small exceptions and I will mention them at the end). The photos are accurate and so I'd like to provide...

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1Thank aemvk
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear aemvk, You don´t know how happy and grateful we are that you and your family spend such a pleasant vacation during your stay at our Grand Palladium Colonial. We know how difficult it is for our guests to choose the ideal Hotel, and that best suits what they are looking for their dream holidays, especially when traveling with teenagers....

Reviewed 6 days ago NEWvia mobile

Amazing holiday ! Entertainment team so lovely ! Arianna is a lovely and kind person , so happy to meet her , made my holiday even better . Shows in evenings were brilliant, Alice - one of the dancers is so talented and a wonderful person

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1Thank Molly H
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Molly H, Thank you so much for your review; we are delighted to read that you have enjoyed your stay at the Grand Palladium Colonial and left amazed and were very satisfied with the overall provided services. We are glad to know that the entertainment activities were a very important aspect of your stay that you loved so much...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: RM931 - RM3,002 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Mexico - Riviera Maya
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 On the Beach Hotel in Akumal
#8 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
694 questions
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“more than 2 people do not book one room totally inadequate, you may not be able to afford 2 rooms”
722chanel, 27 Apr 2017 | Read review
“There are many types of rooms to suit people's requirements”
twoduls, 26 Apr 2017 | Read review
“Stay in the Colonial section- central to all. Phone app lets you easily book dinners. Get out before 8am to save your chairs and hut.”
wjm38, 26 Apr 2017 | Read review
“Colonial is central”
lishm2016, 25 Apr 2017 | Read review
“Colonial Blocks 5 to 9 seem to be in the most central location for the resort”
N6581JQstevet, 24 Apr 2017 | Read review
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