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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,957 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Colonial Resort & Spa
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Showing 3,411: English reviews
b
Reviewed 27 May 2013

We have just returned from an amazing two weeks at the Colonial. This was our second visit to this hotel and we were very lucky to be treated to a free upgrade. We thought the standard room we had last time was really good but the junior suite we were given this time was fabulous, very spacious and had a...

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1Thank nexpress
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear nexpress, I would like to give you thank you for taking time for share with us your good comments. Best regards, Banesa Burque Resident Manag

Michigan
Reviewed 27 May 2013

Our family of three husband, me, and son(over 18) stayed at this resort in 2010. I would rate that trip a 4/5. This time around it was husband, son(over 18), daughter(over 18), and me. We had two rooms. We booked through Apple for both trips and paid about $1100 pp for this most recent trip - but no direct flight....

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5Thank Joan G
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Joan G, I would like to offer you our apologies for the incidents that you have had during your family vacation. For us, the opinion of our guest it's very important and we have qualified personnel in every moment for help them. We always try to do our best to satisfy our guests and make their vacation enjoyable. We...

Reviewed 24 May 2013 via mobile

We just got back 2 days ago from staying here for 7 days 6 nights. It was absolutely fantastic. We are a family of 5 (kids are 11, 8, and 18 months). The weather was perfect upper 80s all week and only one afternoon of rain which lasted only about 2 hrs. The hotel was gorgeous. Lots of water and...

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3Thank Eric S
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Eric S, I am glad to know that you have had a great stay with us. Thank you for share with us your opinion. With best regards, Banesa Burque Resident Manager

Bristol, United Kingdom
Reviewed 24 May 2013

We returned today after another 2 weeks at the colonial. Again we had a great time, the food, drinks and staff are great. We managed to use the ala cartes 13 nights out of 14, and we walked straight in at 7.30 and a table was available most times. Entertainment staff and shows even better that the last visit, well...

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3Thank Brodick1
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Brodick1, Thank you for taking time to share with us your comments. It's a pleasure to know that you have had a nice 4th Trip here, in Grand Palladium. With best regards, Banesa Burque Resident Manager

Reviewed 23 May 2013 via mobile

We stayed at this hotel in beginning of May, overall this hotel was just average! We have been to many AI in Mexico, and this one just doesn't stand out as a 5 star! The only thing this hotel has going for it now is the great beach, but that's about all. They do not have beach service so if...

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2Thank Marik81
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Marik81, I would like to offer you our apologies for the incident that you have had during your vacation. I will take note about your observations and please, if you change your opinion and decide to visit us again, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

Toronto, Canada
Reviewed 22 May 2013

I traveled to the Grand Palladium Colonial Resort with my friend from April 23-30, 2013. We arrived at the resort around noon with a large group of people, but the front desk seemed prepared for the large inflow so check in was pretty quick. Unfortunately, our room was not going to be ready till 3PM so we couldn’t get settled,...

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Thank agapes
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear agapes, I would like to give you thank you for takint time to share with us your opinion about your stay. For us, the opinion of our guest it's very important because with this information we can improve our service and facilities. Please, if you decide to visit a Grand Palladium resort in the future, don't hesitate to contact...

Liverpool, United Kingdom
Reviewed 22 May 2013

This was our second visit to this resort,we stayed at the Colonial side last year which is pretty central for the restaurants.This year we were suprisely upgraded to a lovely spacious suite on the Kantenah side,this had a jaccuzi bath and two double beds,a couch,flat screen tv,docking station for ipods,air con,a stocked fridge which we had a few issues with...

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3Thank Connisusa
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear suechriscon, Thank you for your comments and your time. I will take note about your observations and I will check this with our Reception Manager. If we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

Edmonton, Alberta, Canada
Reviewed 22 May 2013

This hotel is huge, and has a lot to offer. Lots of family entertainment and couples entertainment as well. We stayed for a week and didn't make it to all the hotels. Its along the beach which is very nice. The staff here are mostly used to receiving tips, and didn't show much appreciation. But don't let that stop you...

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2Thank Randi S
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Randi S, Thank you for your time and for your comments. I will share your opinion with the manager of Palladium Travel Club. Please, if we can help you with anything, don't hesitate to contact with us. Sincerely, Banesa Burque Resident Manager

Monterrey, Mexico
Reviewed 21 May 2013

The hotel is huge, and that's amazing, although it makes getting from one place to another hard or time consuming. If you're traveling in a large group it can be hard to get together with everyone. I went there for a friends wedding and to my opinion the hotel should have made a bigger effort to accomodate our rooms in...

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1Thank Aida M
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear karma_malpica, Thank you for your comments. The opinion of our guest is very important for improve our work every day. Best regards, Banesa Burque Resident Manager

standish,maine
Reviewed 21 May 2013

This is the first trip to this resort and I was very happy with the accomodations. Some of the reviews mentioned flat pillows and uncomfortable beds but i did not experience that. The furnishings were a little worn but clean, the shower was great. The resort is very large and there is a lot of walking but the trams and...

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1Thank silvergirl 17
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear silvergirl 17, Thank you for taking time and share with us your opinion. Don't hesitate to contact with us if we can help you with anything in the future. Best regards, Banesa Burque Resident Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: RM956 - RM2,205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Mexico - Riviera Maya
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is probably the quietest”
 of 5 bubbles StacyW693, 22 Mar 2017 | Read review
“Colonial rooms are central away from noisy pool areas.”
 of 5 bubbles Homz2014, 20 Mar 2017 | Read review
“Villa 9 is very close to the beach if that's what you like.”
 of 5 bubbles Lisrob, 18 Mar 2017 | Read review
“If you choose Villas 5-7 your halfway in between both the Colonial and White Sands.”
 of 5 bubbles hy53, 18 Mar 2017 | Read review
“As there are no lifts a ground floor is easier to access, but we prefer the quieter top floor rooms.”
 of 5 bubbles LynNottingham, 13 Mar 2017 | Read review
5 of 5