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Grand Palladium Kantenah Resort and Spa

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#6 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Grand Palladium Kantenah Resort and Spa
Grand Palladium Kantenah Resort and Spa
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5,219 Reviews from our TripAdvisor Community

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Showing 2,879: English reviews
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Toronto
Reviewed 2 days ago NEW

Check In: Greeting was warm and effective. Although it took a while, there seemed to be enough staff at front desk. Everyone got a welcome drink too. Bellman: You need the service because room distances are far and you may have to carry up to 3 flights. Keys: A bit of an issue as you must sign for more than...

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Thank synToronto
Marlton, New Jersey
Reviewed 2 days ago NEW

This resort is beautiful and the grounds are well maintained! Ericka and her reception staff are excellent. We must give a shout out to a few special individuals. Activities staff Jemima, Carla, Felipe with water aerobics and Pedro the Zumba instructor were all outstanding. Special props to Roberto the Tequila tasting specialist. Apologies to the other names I have forgotten....

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Thank NJFrank
Toronto, Canada
Reviewed 2 days ago NEW

Not our first time in the Mayan or our first all inclusive so there is some basis to this review. Beach is great, something for everyone, including snorkeling right off the beach, there was even a water trampoline out one day. Property is in great shape, and great walking paths and Ocean/Beach Walks. Sports fields are a great feature for...

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2Thank Thom S
Reviewed 4 days ago NEWvia mobile

Ericka Landero was my absolute favorite! She is such a hard worker! I loved this place and everything about it! Alfredo and Jose were also amazing! Please go visit them and tip them well 😉 I will be back soon!!!

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Thank Katie B
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Katie B, Thank you for the wonderful comments regarding your recent stay. Our staff is the basis of what makes Grand Palladium Kantenah special. It’s wonderful to know that their genuine dedication was so obvious during your stay. We are glad to know that you had an amazing vacation time, and loved every aspect of your stay, as this...

Santa Rosa, California
Reviewed 1 week ago NEW

I stayed for 5 days in February. Upon arrival we were promptly greeted and given our welcome package and keys. As soon as we sat down in the gorgeous lobby we were offered and served some juice. Our room was on the third floor 4736. Typical resort room nice bathroom and shower, two sinks, a good sized patio with a...

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5Thank Suthegem
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Suthegem, Thank you for taking the time to share such a detailed explanation of your experience at our Grand Palladium Kantenah Resort & Spa and for granting us the privilege of being your hosts on your first visit to Mexico. We are very pleased to know that you made many friends during your stay and you are taking great...

Yorktown, Virginia
Reviewed 1 week ago

We went for my mothers 80th birthday. It was the perfect place. Beautiful beaches , great pool. Everyone on staff was friendly loved the open air lobby. Stayed 6 days did not want to leave. The hotel has 5 lobbies and each has a different feel. Great evening show at 9pm. Raccoons around don't worry they leave you alone And...

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3Thank _parimal3
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear _parimal3, Thank you not only for sharing such a great review, but for choosing to celebrate your mother´s 80th birthday here with us at Grand Palladium Kantenah. It is wonderful to read that you were satisfied with many aspects of your stay, from beauty of the beach and pools, our amazing facilities in all 4 resorts and the last...

Chicago, Illinois
Reviewed 1 week ago

I really loved the landscape and the beach - there's no other resort where you can get privacy on the beach, chairs always available, no waiting at the bar, you can go swim & snorkel deeper into the sea, lots of wild life and close to some attractions (Xel-Ha). There were only two things that would have made my stay...

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Thank Raya P
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Raya P, Thank you for selecting our Hotel for your family pre-Christmas holidays, we know how difficult it can be when choosing a Family destination for your vacations when you travel with kids, so we really appreciate that you picked Grand Palladium Kantenah Resort & Spa when looking for your perfect kid friendly resort for your winter getaway. We...

Minnesota
Reviewed 1 week ago via mobile

We spent 10 days at the Palladium Kantenah. Everything about this resort is great except 1 minor detail!! Very few outlets in the rooms, although, we adjusted. Every year we travel to a different resort and there's always a few workers that seem to go above and beyond, they all work very hard!! This year, it was Alfredo that made...

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Thank campinmomma
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Mr & Mrs Keith Stumbo, Thank you very much for such a delightful review about your last holidays in our resort. Reading it made us feel content for being part of the team that made possible to offer you a memorable vacation. We are happy to inform you that we are in the process of installing more outlets in...

Chicago, Illinois
Reviewed 1 week ago

This is our second attempt to go for vacation in this hotel. The first time we were in 2006 and thought that we would not return any more because of the disgusting service. But, thanks to a good price for the end of December, we still decided and did not regret it. Very noticeable improvements in service, clean territory, good...

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3Thank alikmg
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear alikmg, Thank you very much for giving us another opportunity to host you in our Hotel Grand Palladium Kantenah at beautiful Playa del Carmen. We are very pleased to know that you noticed the improvements made on our food quality and the rest of the amazing facilities, however, we do feel sad that we felt short in accomplishing all...

Reviewed 1 week ago

We had an excellent time in Mexico. The best part was the superb service for our daughter who has celiac disease. The server - Viridiana - always looked out for us in the morning buffet. She ordered special gluten free pancakes for our girl. She was willing to walk the buffet to show us the safe foods to eat. The...

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1Thank Andrea D
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Andrea D, Thank you for your lovely review on your visit to our Grand Palladium Kantenah Resort & Spa. We are very pleased that your expectations regarding the attention to your daughter's allergies have been fulfilled. We know that the trust that our guests with allergies put in us is of vital importance in order to be able to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: RM966 - RM2,255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
Reservation Options:
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Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan
Hotel Style:
#2 Green Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 Romantic Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Spa Hotel in Akumal
#6 Luxury Hotel in Akumal
#8 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Kantenah Resort and Spa staff and other travellers.
645 questions
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Questions? Get answers from Grand Palladium Kantenah Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the Kantenah area are all good. None are in view of the ocean or activity areas”
  • A view of what awaits you on a visit to the White Sands resort section
 of 5 bubbles NJFrank, 21 Mar 2017 | Read review
“Stay away from the top (close to the highway) buildings”
 of 5 bubbles ThomS178, 21 Mar 2017 | Read review
“Upper than ground rooms are best. Top floor overlooks the gorgeous landscape.”
 of 5 bubbles Suthegem, 16 Mar 2017 | Read review
“looked like all rooms in this resort (Kantenah, not the other 2) are close to both lobby and beach so walking is not an issue”
 of 5 bubbles RayaP388, 13 Mar 2017 | Read review
“ask for a bigger room if you have a family of 5.”
 of 5 bubbles andreadT5056RZ, 12 Mar 2017 | Read review
5 of 5