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Grand Bahia Principe Tulum

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#11 of 23 Hotels in Akumal
Certificate of Excellence
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Grand Bahia Principe Tulum
Grand Bahia Principe Tulum
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11,971 Reviews from our TripAdvisor Community

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Showing 7,953: English reviews
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London
Reviewed 2 days ago NEWvia mobile

3rd time... yes yawn boring BUT WHY CHANGE ? We love it like most of my reviews short and sweet Hotel - amazing Food - to much choice Staff - room spotless / helps if you leave tip in fridge ;) Activities - plenty for kids and adults Bar and pool staff- amazing get everyone involved. Beach - amazing guys...

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Helpful?
7Thank manton165
Management response:

Dear guest, Thanks for taking the time to write a review about your vacation with us! We are very grateful to read that we made it feel very good, that it pleased the service and facilities. First of all we thank you also for your comments about the rooms which are taken into account. We look forward to returning very...

Grayling, Michigan
Reviewed 2 days ago NEW

Beautiful resort. Employees were very friendly and service was good. As usual at these kinds of places, the buffet food was plentiful but bland, and reservations for the other restaurants were virtually impossible to get. We did get one for 10 pm at a place in Coba but that was too late, both for eating and enjoying. They were cleaning...

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Helpful?
Thank Julie M
Management response:

Dear guest, Thank you very much for your comment and for choosing us for your holidays! We are happy to read that we exceed your expectations and that we enjoy our facilities, our variety of food and our entertainment. Thank you for your recommendations, we hope to see you soon back with family and friends! Best regards, Sasha Gonzalez Grand...

Wales, United Kingdom
Reviewed 2 days ago NEW

the grand Bahia Principe Tulum is an amazing hotel, which offers facilities for all the family. I went with 7 other people and everybody believed that is was an excellent holiday. however the rooms, I believe were very poor and were very old fashioned, nothing like the pictures. we were moved rooms after 2 nights because of a leak through...

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Helpful?
2Thank Owen R
Management response:

Dear guest, We are pleased to receive such pleasant comments, which you can be sure will extend to all our staff. It has been a pleasure for us to have experienced for the third time a great experience and to have a lovely holiday with us. Kind regards and we hope to have you back soon. The doors of our...

Reviewed 3 days ago NEW

Very good place for a family vacation. Huge priperty with lots of condos, restaurants and bars. I have been to around 15 different bars in the resort but i must say the bar next to our room at a diamond bar had the best bartender bamed Eulises. Some of the pools bartenders i wasnt a fan of but Eulises made...

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Helpful?
Thank Marcin W
Management response:

Dear guest, Thank you very much for your comments, which are very valuable to us! It has been a pleasure for us to have welcomed you in this charming place and to know that you have enjoyed our variety of food, facilities and the service provided by our staff. Receive a cordial and warm greeting, we hope to see you...

Lemont, Illinois
Reviewed 3 days ago NEW

I have traveled for the pas 26 years, by far this was the worst experience ever. At first we were put in a room on ground level with misquotes and roaches. After numerous complaints two days later we were moved to a newer building, guess what ? NO AC!!! Yes no AC. Called the front desk during the day and...

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1Thank sylwiakozieja
Northallerton, United Kingdom
Reviewed 3 days ago NEW

Well what can I say about this lovely hotel, Stayed 12/4/17 - 24/4/17. One of the best holidays we have had, Staff could`nt do enough for you, rooms really big, king size bed nice and clean, champagne and chocolates in room on arrival plus dressing gown and slippers. Food really good plenty to choose from there is something for everyone...

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Helpful?
2Thank Jonathan230663
Management response:

Dear guest, Thanks for giving us your feedback regarding your recent experience at our hotel and for sharing it with the TripAdvisor community! The most important thing for us is to offer an excellent service to the guest, we are very pleased that you have been made to feel at home! We hope to return next summer to this second...

Cardiff, United Kingdom
Reviewed 3 days ago NEW

The first time to this complex we stayed at Akamal (which does have better facilities: the beach, pool, service, but when we went it was not sectioned off as 'vip' it was just another part of the complex) The complex as a whole is fab, we love it! Rooms are good The restaurants are amazing. The beach is less good...

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Helpful?
1Thank lizzietucker902103
Management response:

Dear guest, We thank you too much for your time reminding us and for writing your comment! Thank you for choosing our hotel to disconnect from the daily routine. We love to read that they were very happy with the facilities and activities that we offer, as well as the service of Julián to whom I will send your nice...

Reviewed 3 days ago NEW

I recently stayed at this beautiful resort in Mexico. Everyone there makes sure that you have a fantastic vacation. It begins with mango margaritas at check-in and continues until they (sadly) bring you back to the airport!

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Helpful?
1Thank JerseyGrandmom
Management response:

Dear guest, We appreciate your choice, thank you very much for reminding us and for writing your review on TripAdvisor. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent...

Reviewed 4 days ago NEW

At face value this place is very nice. But as you peel the layers it's not that great. The little things mean a lot. CHECK IN: Our room wasn't ready (totally fine) but they took our bags when we went to eat and then didn't deliver them for about an hour after we got to our room. That was a...

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Helpful?
1Thank TL75
Management response:

Dear guest, First of all thank you very much for being with us and taking the time to write your impressions and suggestions to improve the service we offer. We were very worried to know that their experience was disappointing and we felt very sorry that we could not meet their expectations. We will check all the points mentioned in...

Thunder Bay, Canada
Reviewed 4 days ago NEW

Amazing resort the visit. Amazing part of Mexico. Close to Playa Del Carmen. Rooms are super clean. Food is amazing. Drinks are amazing. Views are amazing. Room service and employees and nothing short of amazing. Tons of fish and sea life. Downsides: it was a bad year for sea-weed, but was bad across Mexico. They work very hard to control...

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Helpful?
1Thank justischi
Management response:

Dear guest, Thank you for sharing your kind comments and with our future guests. Our main objective is the complete satisfaction of our guests, always looking to exceed your expectations, we thank you for allowing us to fulfill our mission during your stay. An apology for the inconveniences you had, we always appreciate the comments of improvement from our guests....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Carretera Chetumal Benito Juarez, km 250 | Local B, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: RM766 - RM2,013 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 978
Reservation Options:
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Akumal, Mexico - Riviera Maya
Hotel Style:
#6 Family Hotel in Akumal
#7 Romantic Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Spa Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Tulum staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked our room on the 3rd floor. Friends were on 2nd floor in building # 34 and building # 7 and they had no complaints.”
4JulieM4, 26 Apr 2017 | Read review
“0923 sea view”
Jonathan230663, 25 Apr 2017 | Read review
“Bring a power bar”
TL75, 24 Apr 2017 | Read review
“Near tequila. Higher floor with a good view.”
justischi, 24 Apr 2017 | Read review
“Third floor rooms have better view of ocean. Villa 4 was great location close to Main Lobby and Pool, Buffet and 24 hour snack bar.”
DeannaK990, 24 Apr 2017 | Read review
5 of 5