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Grand Palladium White Sand Resort & Spa

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#10 of 22 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,519 Reviews from our TripAdvisor Community

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Showing 1,502: English reviews
Toronto, Canada
Reviewed 3 days ago NEW

I have been to this resort 3 times and loved it every time. Lots of space to lounge and it doesn't feel that there are as many people there as there are. Staff are very friendly and if you make a tiny effort to speak even a little bit of Spanish (simple phrases and the like) it goes a long...

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Helpful?
Thank Colleen P
Brampton, Canada
Reviewed 1 week ago NEW

We went from Dec 12 -24. As a couple until the 16th when our 2 children joined us. They also had a junior suite in White Sand. Our stay was to celebrate our anniversary and Christmas vacation for our family. It was everything we hoped. We did not lack anything and everything met our expectations except the day and nightly...

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4Thank SimandE
Red Deer, Canada
Reviewed 1 week ago

This Resort is very beautiful and very well maintained. The room was spacious and very nice. There are 4 Resorts as part of this property plus some private VIP areas. Because of it's size it can make it a bit inconvenient to get around. If you are looking for the kids club you'll want to stay at the GRand Palladium...

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Helpful?
Thank mishi_moore
Dartmouth, Canada
Reviewed 1 week ago

We have been to mexico many many times and stayed at a number of hotels and I have to say this was one of the best.The weather sure helped and the bonus was that staying at this hotel gives you access to go to any of the other 3 beside us. I did notice that it could have been cleaner...

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Helpful?
Thank Sharla S
Alejandro M, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Sharla S, Thank you for thinking of us as one of the best Hotels in Mexico and for your such a good feedback about your recent stay at Grand Palladium White Sand Resort & Spa, we value your opinion as our commitment is to provide the best service and attention at all times to our guests, and the way...

Reviewed 1 week ago

We visited the Mexico, Akumal in the middle of December (me and my mum) When we arrived to Mexico, the weather was good, warm and a little windy. After when we arrived, we went to the hotel, it was about 1 and half hours from the International Airport. From the hotel: The stuff was friendly. The room was very clean,...

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Helpful?
1Thank Anita P
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Anita, Thank you for staying with us and for your kind review and recommendation. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon.  Thank you...

SLAVE LAKE
Reviewed 1 week ago

This resort is spread out but there is a platoon boat, golf carts and a train to transport luggage and people around to different areas.it was great exploring the resort. If you like to walk there are plenty of walking trails available. you don't have to leave the resort. Expect lots of stairs on the bridges if you walk. Our...

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Helpful?
1Thank newfiegirl42
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear newfiegirl42, Thank you ever so much for sharing such lovely words about your recent stay at the Grand Palladium Riviera Resort & Spa.  We are delighted to note that you had a pleasant experience on our lovely resort We appreciate your kind tone and look very forward to welcoming you back again in the near future Best regards and...

Winnipeg, Canada
Reviewed 2 weeks ago

My girlfriends and I stayed during December 10- December 17 2016,This is our third girls trip without our husbands . I chose this resort as I have been here before staying @ Colonial in 2003, Whitesands in 2006, and 2007 and have always wanted to return. Both my girlfriends liked this resort better than the one we had chosen in...

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Helpful?
Thank PRINCESSKIRALEE
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear PRINCESSKIRALEE, Thank you for your feedback and taking the time to post your comments. We are pleased to hear that everything was perfect during your stay with your girlfriends. We so much appreciate your kind tone; and feel happy that we were able to live up your expectations We feel honored that you would return and can’t wait to see you on your next...

LaSalle, Ontario, Canada
Reviewed 2 weeks ago

This was our third trip to the Grand Palladium White Sands. Main complaint was the Lobby Music... sort of Smooth Jazz version of American 70' Rock tunes.. so bad it was annoying and its everywhere.this type of music is the main reason we would never go back to a Hard Rock Cafe Hotel. We prefer Mexican music in Mexico !...

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Helpful?
Thank Phil347v
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Phil347v. Thank you ever so much for sharing such lovely words about your recent stay at the Grand Palladium White Sand Resort & Spa  We are delighted to note that you had a pleasant experience on our lovely resort. We are beyond thrilled when our guests have a fantastic experience with us. We want to thank you for trusting...

Toronto, Canada
Reviewed 2 weeks ago

We spent five days betweenChristmas and New Years. Stayed at the White Sands. Multiple Hotels within the same complex. The Complex is large and well maintained. The beach is s so for swimming, most of the beach is full of seaweed and rocks. The part sectioned off for swimming is quite nice. The salt water pool overlooking the ocean was...

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Helpful?
Thank drafonso
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Drafonso, Thank you for staying with us and for your kind review and recommendation. We are so glad you had an excellent time at the Grand Palladium White Sand Resort & Spa. Thank you for your constructive comments about our areas for improvement. We are glad to get them and I assure you that your worrds will be considered for...

Reviewed 2 weeks ago

I had an absolutely amazing time at the Grand Palladium! Though I didn't spend much time in them, the rooms were beautiful. There is so much to do throughout the resort that it is impossible to get bored. Everything is fairly close but if you don't want to walk you can take the train that goes to each lobby. The...

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Helpful?
Thank Zoe L
DtorAdjunto, Gerente at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Zoe, Thank you for your nice feed back regarding your stay at the Grand Palladium White Sand Resort & Spa We so much appreciate your "amazing" tone; and feel happy that we were able to live up your expectations. It’s always a pleasure when our guests have a wonderful time with us. We really appreciate you and we certainly look forward to your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: RM1,206 - RM3,568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com and Jetsetter so you can book your Grand Palladium White Sand Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Akumal, Mexico - Riviera Maya
Hotel Style:
#4 Green Hotel in Akumal
#8 Luxury Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Spa Hotel in Akumal
#13 Family Hotel in Akumal
#13 Romantic Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium White Sand Resort & Spa staff and other travellers.
174 questions
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Questions? Get answers from Grand Palladium White Sand Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request the upper floor and preferable a corner suite.”
 of 5 bubbles 503colleenp, 13 Jan 2017 | Read review
“Download the Palladium app and peruse the map showing the buildings, pool, beach, bar locations then choose based on your priority.”
 of 5 bubbles SimandE, 9 Jan 2017 | Read review
“All the locations are good because there is a suttle when ever and where ever you want to go”
 of 5 bubbles 75sharlas, 6 Jan 2017 | Read review
“You can't choose bad room, all rooms are great.”
 of 5 bubbles , 3 Jan 2017 | Read review
“Buildings 58 and 59 well located between the beach and pool”
 of 5 bubbles 423lesliej, 26 Dec 2016 | Read review
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