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Grand Palladium Riviera Resort & Spa

TravelocityUS$266*
View Deal
#10 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$295*
US$266*
US$295*
US$295*
US$266*
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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3,052 Reviews from our TripAdvisor Community

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Showing 1,548: English reviews
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Toronto, Canada
Reviewed 3 days ago NEW

We came to Grand Palladium Colonial about 8 years ago. It was great then, it is as great now. Our second trip is happening as we speak. When we arrived we had some issues with WiFi, it was frustrating for me as I am taking a course online and had to submit my assignments. WiFi was fixed the next day...

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Helpful?
1Thank radamicic011
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear radamicic011, We are so grateful with you, for writing this fantastic comment and for keeping your trust in our Hotel and our people. Thank you for giving us the opportunity to show you that we are capable of provide you with the service that you were expecting, we are very pleased to know that you are enjoying your beautiful...

Plymouth, United Kingdom
Reviewed 1 week ago NEWvia mobile

This was our 5th visit to this resort, our first time staying in Rivera. We absolutely love this resort. This year is the first year I felt that there was a class divide.... When asking for lobby cars etc you were asked what colour band you were wearing, all very well but we all have spent money to be here...

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Helpful?
1Thank Haymarleytin
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Haymarleytin, Thank you for staying in our Grand Palladium Riviera for another lovely vacation in Mexico. The team working in the Colonial lobby will be happy to receive your great comments about the wonderful service they provided during your evenings there. Thank you as well, for recognizing the wide variety of food in our buffet Kabah, we are constantly...

Pittsburgh, Pennsylvania
Reviewed 1 week ago

I will be doing 2 parts to this review for this resort. First, the resort is absolutely beautiful. We were staying in one of the suites and it was very nice and house keeping did a wonderful job keeping it clean. The food at the resort was really good and I was highly impressed. We ate at the Japanese Restaurant...

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Helpful?
Thank jenm8242017
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear jenm8242017, Thank you very much for sharing your experience about your holidays in our resort. It is wonderful to read that you were satisfied with many aspects of your stay, from the beauty of our Hotel, to the incredible food in restaurants buffet and room service, and last but not least the wonderful services and attentions received from our...

A TripAdvisor Member
Level Contributor
12 reviews
2 helpful votes
Reviewed 1 week ago via mobile

With the increase in price you would think that service would not be a issue. Went several times to the sports bar and only one waitress working and the place was busy. In the buffet we experience great service to not seeing anyone for drinks while sitting for dinner several times. Room where clean and modern. Would recommend the Japanese...

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Helpful?
2Thank A TripAdvisor Member
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear guest, We really appreciate the good comments and feedback about your stay in our resort. For us is very important to know the opinion of our visitors in order to improve our service, and even more when they know our services from previous visits. We appreciate your kind recommendations to future travelers to visit our Japanese restaurant “Sumptuori” and...

Ottawa
Reviewed 2 weeks ago

My fiancé and I stayed at this resort April 16-23 with 3 children and her parents. It is a mega-resort comprising four separate hotels with facilities shared between all guests, plus the exclusive Royal area. We booked a family suite and were assigned a third floor suite in villa 63 (close to the salt water pool, which was a definite...

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Helpful?
Thank roadwarrior4
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear roadwarrior4, Thank you for selecting our Grand Palladium Riviera for your family holidays. It makes us really proud that most of the aspects at the resort like your spacious Suite close to the Salt Walter Pool, the nature surrounding us that we a protect as per our commitment to the environment, our friendly and helpful staff, and the escapes...

Reviewed 2 weeks ago

It was my 5th visit at the Grand Palladium Riviera Maya but my first at the Riviera section. Everything was awesome as usual. Rooms were a little older but very clean et well maintained. But the rooms are not why I'm going there, it's only for sleeping! I keep coming back for the awesome POP - People of Palladium. They...

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Helpful?
Thank ShannonMc83
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear ShannonMc83, Thank you for giving us the privilege to welcome you during this years at our resort. We are so proud to know that the POP team has made every single one of your visits, entertained, fun and memorable! All the people you mention here will receive their compliments and we trust they will be very happy to know...

Denver, Colorado
Reviewed 2 weeks ago

We spent 6 days here in January 2017, my husband, kids (3 & 5), and my husbands parents. We had a fantastic experience. The staff was friendly and helpful, the food and drinks were great, the beaches and pools were awesome. I selected this resort because it had a Kids Club that took 3 year olds and it had an...

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Helpful?
1Thank SuperWorldTraveler
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear SuperWorldTraveler, You don´t know how happy and grateful we are that you and your family spend such a pleasant vacation during your stay at our Grand Palladium Riviera, as we know how difficult it is for our guests to choose the ideal Hotel, and that best suits what they are looking for their dream holidays, especially when traveling with...

Bradford, United Kingdom
Reviewed 2 weeks ago

Our 3rd Visit to the Grand Palladium and once again not disappointed. I never thought it could get better but it has. The room was amazing, with a large whirlpool bath and very clean and airy. The staff are wonderful, they cannot do enough for you. I suffer with mobility problems and they couldn't do enough to assist me. One...

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Helpful?
1Thank Kerry M
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Kerry M, We appreciate your trust for our Hotel and thank you for sharing your 3rd experience staying at Grand Palladium Riviera. It is very gratifying to know that our management team and staff could attend to your needs due to your mobility difficulties, as well as the needs of transportation for the person that had the unfortunate accident,...

A TripAdvisor Member
1 review
Reviewed 3 weeks ago via mobile

Our 10th visit. Love it here! Please keep Enrique playing the piano at El Jardina as we look forward to it every visit. Also, please bring Israel back to the Royal Lobby as he is truly missed. My compliments to all of our Concierges and Reception Staff each and everyone we have dealt with has been wonderful, efficient and professional....

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Helpful?
Thank A TripAdvisor Member
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Martha, We are thrilled to have your loyalty to our resort, your love to our people, and feel very happy to welcome you on every visit during all this years to the Riviera Maya. Thank you for the affection expressed in your thanks to our staff, it is wonderful to read that they have become a very important part...

Swindon, England, United Kingdom
Reviewed 3 weeks ago

Very clean, Very friendly Hotel. It was our first visit to Mexico and it was a very good one, would definitely come back! Few minor setbacks with our room but it did not affect how much we all enjoyed the holiday. All the A La Carte restaurants were beautifully designed and kept well. The food was amazing, all the buffets...

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Helpful?
Thank Aston I
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Aston I, We are delighted that your first experience of Mexico was such a positive one and that you enjoyed your stay at Grand Palladium Riviera. Thank you for sharing your overall experience and highlighting our good food at our beautiful restaurants, the natural environment with wildlife that we preserve and all our guest can admire, as well as...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera Chetumal-Puerto Juarez, km 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: RM958 - RM1,590 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Akumal, Mexico - Riviera Maya
Hotel Style:
#5 Green Hotel in Akumal
#7 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#10 Luxury Hotel in Akumal
#12 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Riviera Resort & Spa staff and other travellers.
245 questions
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Questions? Get answers from Grand Palladium Riviera Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suits have 2 balconies”
jenm8242017, 19 May 2017 | Read review
“Junior suits are better located at each hotel.”
ShannonMc83, 12 May 2017 | Read review
“Quieter room away from lobby”
as2ni, 5 May 2017 | Read review
“We got a room in villa 63 , behind there a 2 minutes walking distance there is a Salt water pool and a bar”
josephgY6296FI, 4 May 2017 | Read review
“Royal is best if traveling without children.”
Oyie-Oyia, 3 May 2017 | Read review
5 of 5
Travelocity
US$266* /night
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Booking.comUS$295
Expedia.comUS$266
Bookit.comUS$266
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*Disclaimer
Prices are for 1 room, 2 adults
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