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Grand Sirenis Riviera Maya Resort & Spa

02/07/2017 03/07/2017
1 room 2 adults 0 children
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Grand Sirenis Riviera Maya Resort & Spa
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11,184 Reviews from our TripAdvisor Community

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england
Reviewed yesterday NEW

Arrived after long flight and transfer to be greeted at Reception with 'do you want to upgrade your room for £240?' (had we not already paid enough for this holiday) then we were told £50 if we wanted a safe and £35 if we wanted to use the internet appaulling!! despite sending email for room requests weeks before none of...

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Thank jacksonYork
Mansfield, United Kingdom
Reviewed yesterday NEWvia mobile

Absolutely loved our holiday was worth every penny! The staff were amazing especially those around the pools one member of the staff stood out the most was (Octavio Delgado) he was always smiling,always getting everyone involved with the crazy games, fabulous with the children around the pool! Made us feel very welcome will definitely be coming again 100%!

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Thank Sophjxx
Reviewed yesterday NEW

What can i say one of the best hoidays I've ever had, Location faciltites and staff all fantastic. The food was plentiful with a great variety and the staff where incredibly attentive to guests needs. Layout was great with choice for everyone from busy activity pools to quiet lazy river.

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Thank IanJ1966
Essex, United Kingdom
Reviewed yesterday NEW

Me and my boyfriend went for 2 weeks in the beginning of May. We had the most amazing time and didnt want to leave! Rooms- Lovely and spacious, were cleaned every day really well by the maids. Our room did not have the privacy glass but that did not bother us as we didnt request it. The bed was huge...

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Thank holliegreen97
Austin, Texas
Reviewed 2 days ago NEW

Overall this resort gets a 3 out of ten stars. The pools and the beach are nice. That's about it. The facility needs a major face lift. The food is poor at best. The resort itself is too large to manage. For some reason it mostly caters to Brits, Maybe they don't care about the quality of food and drinks...

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Thank kentghery
Toronto, Canada
Reviewed 2 days ago NEW

May 13, 2017 to May 20, 2017 We were a group of 40 people for a wedding. We arrived in the early evening and it was dark and raining but were checked in quite quickly and taken to our rooms with luggage via shuttle. Each guest had their own shuttle. We went to the briefing the next morning with our...

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1Thank eveline_4u
Burnley, United Kingdom
Reviewed 2 days ago NEWvia mobile

Went for two weeks on 2nd may. Our stay was brilliant,the rooms were spacious and cleaned to a really good standard. The cleaner always made sure that things were stocked up in the room,the only problem was there were tiny little bugs in the room but I'm guessing you can't do anything about this is in a hot country. The...

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3Thank steffairy
Bexleyheath, United Kingdom
Reviewed 2 days ago NEW

Very well kept hotel, slow check in took an hour to check in we were tired and unhappy that only two staff were on duty asked to speak to a manager and was told there was no one on duty! We felt they just didn't want to get anyone. Staff all really friendly and very helpfull. The bar staff in...

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2Thank sharon d
Cardiff, United Kingdom
Reviewed 2 days ago NEW

Good Hotel, brilliant rooms, good food & friendly Staff, but watch out for extra charges for safe £50 & £40 wifi each item not per room usually included in the cost for this category of Hotel. Animation team very friendly without being pushy like some had a great time only bad point not much for kids, no games room &...

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Thank JuneDJ0001
Brantford, Canada
Reviewed 2 days ago NEW

We were at this resort May 10-17th. Checking in and out was not fun. We were traveling as a group of 8 for a 50th birthday. Upon arrival we were told we were all in different parts of the resort. And yes we did request to be put together in the same area when we booked 6 months previous. Finally...

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3Thank Glenn S
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Glenn S, Thank you for taking the time to give us your feedback. We at Grand Sirenis treat all guests' comments with high importance and are constantly striving to improve the service that we offer at the resort. We are sorry to hear of the inconveniences you experienced with your bedroom assignations and I have passed on your comments...

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02/07/2017 03/07/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Km. 256.3 | Zona Costera, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: RM715 - RM2,042 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Family Hotel in Akumal
#10 Romantic Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Spa Hotel in Akumal
#11 Top resorts Hotel in Akumal
#12 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,790 questions
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Newcastle upon Tyne, United Kingdom
11 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not get a ground floor room as buggies keep you up late at night and early morning pulling up.”
jacksonYork, 24 May 2017 | Read review
“Naab block has a sea view and is close to everything”
holliegreen97, 24 May 2017 | Read review
“we quite enjoyed the main floor rooms. we had room 2109 and everything worked in the room and close to the beach and pools and main buffet”
eveline_4u, 23 May 2017 | Read review
“I would highly recommend the “Las Barcas”, Mediterranean Restaurant”
suckubis6, 22 May 2017 | Read review
“Do not have a ground floor room.”
SunnyChops, 22 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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