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Bel Air Collection Xpu Ha Riviera Maya

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2,146 Reviews from our TripAdvisor Community

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Showing 953: English reviews
Reviewed 4 days ago NEWvia mobile

Me and my girlfriend had an amazing time there! The rooms are clean, very well equipped and confortable. The site is natural and beautiful, as well as providing a lot of features for such an affordable resort (comparing to others). The food was delicious and the personal was very professional and welcoming! A special thank you to Lupita, a respectful...

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1Thank Marie-Pier B
Merida, Mexico
Reviewed 4 days ago NEW

I have to say that I'm not a fan of rustics hotels or ecoturistics things. I booked 2 days before new year, so it was a last minute hotel. The hotel is ok if you like nature and nothing fancy. The room is ok but the furniture are a little old. My jacuzzi never work, so it wasn't a plus....

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1Thank GerenciaVIP
Halifax, Canada
Reviewed 4 days ago NEW

This resort is a small part of a huge resort that was damaged by a hurricane. If you are looking for a place to use as an affordable base from which to explore the Yucatan that this is it. Don't expect entertainment and if it rains in the afternoon you can't even get a drink, the pool bar closes and...

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Thank Christine987
New York City, New York
Reviewed 5 days ago NEW

My husband and I recently returned from our visit to this resort. It was our first time to Rivera Maya so we were a bit skeptical. This is a smaller resort but the staff goes above and beyond to make your stay comfortable. We enjoyed the scenery and kayaking at the cenote. The food and snacks were also great. Our...

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3Thank terrible21
Mankato, Minnesota
Reviewed 6 days ago NEW

My husband and I spent a week here for our Honeymoon from May 17th-24th 2016. This was our first time in Riviera Maya, however we have been to several other all inclusive resorts. The staff were lovely and always very helpful. The food was ok. More then one restaurant choice would have been nice as we got sick of the...

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3Thank checker67
Central Arizona, Arizona
Reviewed 6 days ago NEWvia mobile

This was my first time in Mexico, celebrating my 30th birthday with my boyfriend. It turned out to be a birthday/proposal. It was perfect, and it couldn't have happened without the wonderful hospitality of Raul Ruiz and his amazing service and beverage manager! ❤️️ the service was impeccable! Being in the survive industry I appreciate being taken care of in...

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1Thank Nisha_Parker-Moodley
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Nisha: Thank you very much for taking the opportunity to leave us your comments, we thank you and we stand up so that your evening and the special event is in this beautiful paradise, and likewise can remind us for the rest of their lives. From the Restaurant Manager, we thank you. We will be waiting for your anniversary....

Deerfield, Wisconsin
Reviewed 1 week ago

The food is good. You can get fresh made to order meat, fish, eggs, and stir fry/vegetables/fajitas. There is always fresh fruit, bread, vegetables. Rooms are fine. Each room has a nice big patio. There is a cenote for snorkeling and kayaking. That was fun and neat. There are bikes you can check out which is neat. There is an...

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1Thank BadgerFan09
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest: We appreciate all your good comments and that you have taken the time, for us it is very important your retrolimetacion as it helps us to be better every day. We remind you that the service of kayaking and snorkeling is totally free. Wishing you an excellent day. Come back soon.

Airdrie, Alberta
Reviewed 1 week ago

This is not your 5star treat it was a jungle adventure tucked in the trees. Sure to delight. Surrounded by beautiful lagoons wild life around you. Truly an amazing vacation. Small resort so no fighting the crowds at the pool the beach or the buffet. Food was authentic and delicious. The drinks flowed lovely at the swim up bar. I...

Review collected in partnership with this hotel
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1Thank charlietravel2017
Reviewed 1 week ago via mobile

Upon arrival I was very unsure about this place but it definitely has grown on me the last few days. I must give a special thank you to Raul Ruiz our amazing server and restaurant staff/management that created a romantic experience by the cenote for my engagement. They did go above and beyond to create a surprising and unique environment....

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Thank Daelon M
Vernon, Canada
Reviewed 1 week ago

My wife and I have mixed feelings about this resort, some things are great others are just disappointing . We were here for the first week of January. Check in went smooth, friendly front counter staff. Before leaving for room we were informed that the restaurant was closed, and we would have to get room service at an additional cost....

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5Thank Rich A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: RM378 - RM1,215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Mexico
Hotel Style:
#4 Spa Hotel in Xpu-Ha
#4 On the Beach Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
127 questions
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Vancouver, Canada

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Questions? Get answers from Bel Air Collection Xpu Ha Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Asked for the villas near to the restaurants and pools.”
 of 5 bubbles GerenciaVIP, 18 Jan 2017 | Read review
“Ask for 500 block view of cenote. Lower units have stronger air cond.”
 of 5 bubbles 720richa, 11 Jan 2017 | Read review
“Second floor rooms are the favorite so you get the giant thatched roof experience.”
 of 5 bubbles Pr0t0C0sm0s, 10 Jan 2017 | Read review
“Down stairs is less likely to have issues.”
 of 5 bubbles hawkbl8, 28 Dec 2016 | Read review
“Needs come improvements, but it was nice stay”
 of 5 bubbles 587danab, 22 Dec 2016 | Read review
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