We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bel Air Collection Xpu Ha Riviera Maya

Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico
Hotel website
Save
Apr 9 Apr 10
1 room, 2 adults, 0 children
SAVE US$33 US$144*US$111*View Deal
US$135*View Deal
US$144*View Deal
Traveller (2014)
Pool & Beach (330)
Room & Suite (207)
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
09/04/2017 10/04/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}
    Overview

    • Excellent42%
    • Very good26%
    • Average13%
    • Poor8%
    • Terrible9%
    Travellers talk about
    “lobby bar” (95 reviews)
    “thatched roof” (50 reviews)
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    3.5 Star Hotel
    All hotel details
    Rooms
    09/04/2017 10/04/2017
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or see offers from our partners.
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or view all Xpu-Ha hotels with availability.
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    09/04/2017 10/04/2017
    Show Room Prices
    {"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "0b7ef65058ee4703bfa8333eae8b81d6", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":552302,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[35081174],"additionalContentIds":[],"pollCount":0,"checkin":{"day":9,"month":4,"year":2017},"checkout":{"day":10,"month":4,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":111,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"0b7ef65058ee4703bfa8333eae8b81d6","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":144,"lowestMetaPrice":111,"additionalPartner":false,"highestMetaPriceDisplay":144,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":144,"lowestMetaPrice":111,"highestMetaPriceDisplay":144,"hotelName":"Bel Air Collection Xpu Ha Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjBiN2VmNjUwNThlZTQ3MDNiZmE4MzMzZWFlOGI4MWQ2IiwiQUlLIjoiNjU0NjcyMWE3N2YzNDM5MjgxODhhMDJlZDY3ZTRhNTMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "numHacTries": -1, "checkIn": "09/04/2017", "checkOut": "10/04/2017", "lowestPrice": "US$111", "hasDates": true, "hacComplete": true, "contentIdMappings": {"35081174":"BookingCom","78879104":"OrbitzEWS","109268677":"HotelsCom2IB","53938415":"TravelocityEWS","32621578":"Expedia","79431539":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","bed_config":"ibex_room_grid_row_hsx__bed_config","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    All reviews lobby bar animal exhibits thatched roof unique resort double jacuzzi golf cart love animals beach club ocean view sushi barcelo resort all inclusive package bottom floor casino night quiet resort jungle setting romantic dinner shrimp lounge chairs room change
    Reviewed yesterday via mobile

    Excellent service provided by Yovanni, the life guard at the xenote in the Xpu Ha Resort in Rivera Maya. He was really helpful and friendly. We were lucky enough to be able see the manatee while snorkeling and Yovanni gave us tips for the best...More

    Helpful?
    Reviewed yesterday

    I was getting nervous before travelling since many reviews were very harsh however, now that I have been i can give you a fair review. We were three travellers, 2 parents and a teenager. The resort is in the jungel, it is on the main...More

    Helpful?
    Reviewed 2 days ago

    This hotel is spread out so there is plenty of opportunity for exercise. The landscape is beautiful . The hotel is a little bit older but it has a lot of character. The pool was beautiful and clean. The rooms were clean and uncluttered. We...More

    Helpful?
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya
    Google Translation

    Estimada Laurapiedra: Le damos las gracias por tomarse unos minutos de su valioso tiempo y dejarnos sus comentarios. Al momento...More

    Reviewed 3 days ago

    I like their foods, show (fire show is impressive) some of the waiters do not know English. some are slow in proving drink not knowing martini' I wish their exchange rate follow the popular rate in airport which is 18 not 17.10 pool or beach...More

    Review collected in partnership with this hotel
    Helpful?
    Response from Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya

    Dear Jhon: Thank your for your comments. We hope to come back soon. Excellent day.

    Reviewed 4 days ago

    I have been to mexico many times but this was my girlfriends first experience. Im sorry i took her there. a big let down. food and drink were good, but the resort is on its way out. we learned that 2 hurricanes have ripped through...More

    Review collected in partnership with this hotel
    Helpful?
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    Photos
    Traveller (2014)
    Pool & Beach (330)
    Room & Suite (207)
    Dining (91)
    Nearby
    Nearby Restaurants
    La Playa Xpu Ha Restaurant & Beach Club
    435 reviews
    1.38 km away
    Royal Grill
    53 reviews
    1.05 km away
    Terrace Tapas Lounge & Bar
    56 reviews
    .97 km away
    Toscana
    39 reviews
    .97 km away
    Nearby Attractions
    Bahia Divers
    229 reviews
    1.00 km away
    Harley-Davidson Motorcycle
    60 reviews
    1.44 km away
    Xpu-ha Beach
    630 reviews
    1.38 km away
    Dolphinaris Barcelo
    633 reviews
    1.07 km away
    Questions & AnswersAsk a question
    TOTEE72
    Is there any evening entertainment?
    5 March 2017|
    Answer Show all 2 answers
    Response from Janet S | Reviewed this property |
    I was there for a few nights in January and they had a hip hop style dance group, which was very entertaining one night, and trivia another. We enjoyed the entertainment and it is held at the lobby bar.
    0
    Votes
    mr_ctr
    hi wondering if there is a dress code and do u have to make reservation for restaurant ?
    22 February 2017|
    Answer Show all 2 answers
    Response from BadgerFan09 | Reviewed this property |
    No dress code. It was very casual at all meals including dinner. They ask that you do not wear beach clothes (i.e. your wet swimsuit) but pretty much anything flies. No reservations. It's nice because it is a smaller resort... More
    0
    Votes
    Jayson-Jennifer D
    We are thinking of a family trip here next month. Mostly curious about the food. Is there always American food available like burgers, fries, pizza. just want to make sure our boys won't starve!
    15 February 2017|
    Answer Show all 2 answers
    Response from kaitbw | Reviewed this property |
    Yes! They do have quite a bit of American food, they have burgers and hot dogs available at lunch, pizza available lunch and dinner. Off the menu they have a large variety of pizzas (they are delicious). By the pool they... More
    0
    Votes
    Room Tips
    "I would ask for top floor... if you like it brighter and a better view."
    429marina, 22 hours agoRead review
    "if your room is in the 400's you will be closest to the food and pools"
    H4258ROpaula, 3 days agoRead review
    "The second floor rooms are like living in a treehouse. The downstairs rooms are my favorite so I can watch..."
    Islafreediver, 5 days agoRead review
    "NONE they all smell really bad and are very musty"
    Quarterhorse-post, 14 days agoRead review
    "the deluxe Palapa on the second floor....amazing!"
    pdseed, 14 days agoRead review
    "Our palapa roof leaked, but the sound of birds on your roof was the pleasant alarm clock! All part of the..."
    lucky1too, 16 days agoRead review
    "I don't think there is a bad room on the site.Its a big place so be prepared to do some walking to get..."
    _mbosch61, 17 days agoRead review
    "Great cenote view from room 511 - but it does have a palapa roof! Buildings 1,2,3,9 are farther away from..."
    shiggins2017, 19 days agoRead review
    "Building 4 is closest to the pools/restaurants"
    eastcoastyogachic, 22 days agoRead review
    "Rooms are away for most activites with regular shuttles to restaurant, pool and lobby very quiet and peaceful..."
    Judy B, 26 days agoRead review