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27/11/2017 28/11/2017
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    Bel Air Collection Xpu Ha Riviera Maya

    Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico
    011 52 33 3616 1640
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    27/11/2017 28/11/2017
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    Savings alert: 22% below average rate

    The price you found is 22% lower than this hotel's average rate of US$82/night.

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    US$64
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    Traveller (2198)
    Pool & Beach (341)
    Room & Suite (221)
    Barcelo Maya Palace
    7,406 reviews
    #6 of 17 hotels in Puerto Aventuras
    1.2 km
     
    Barcelo Maya Colonial
    6,108 reviews
    #5 of 17 hotels in Puerto Aventuras
    1.2 km
     
    Barcelo Maya Tropical
    4,848 reviews
    #7 of 17 hotels in Puerto Aventuras
    1.3 km
     
    Barcelo Maya Caribe
    3,504 reviews
    #12 of 17 hotels in Puerto Aventuras
    0.9 km
     
    Overview
    • Excellent43%
    • Very good26%
    • Average14%
    • Poor8%
    • Terrible9%
    Travellers talk about
    “lobby bar” (102 reviews)
    “animal exhibits” (13 reviews)
    “thatched roof” (50 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Kids Club
    Housekeeping
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    27 Nov28 Nov
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (2,911)
    Traveller rating
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    1 - 5 of 1,075 reviews

    Reviewed 1 week ago via mobile

    This is our second time at this resort, but the first time in four years. Last time we were here we were blown away by the excellent service and friendly staff. We were thrilled to discover that service has gotten even better. Throughout our stay...More

    Thank errhead73
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 5 days ago

    Dear errhead73: It has been a great pleasure to receive your warm review describing your most recent vacation at Bel Air Xpuha Riviera Maya. We value your feedback and are delighted to read that you particularly appreciated our service; especially from the people that you...More

    Reviewed 1 week ago

    The resort looks nothing like the photos on the website and I always do my research before chooses a place to stay. First the beach is tiny and there is no swimming allowed due to all the rocks and coral. U have to take a...More

    Review collected in partnership with this hotel
    Thank carriel117
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 5 days ago

    Dear carriel117: Thank you for the time taken to share your valuable feedback with us, please know your review is very important to evaluate our hotel and services. We take pride in offering the highest level of service and we always want our guests to...More

    Reviewed 5 weeks ago

    Where do I begin? First the hotel, Bel Air: Before I came I read some of the reviews and I was a little worried. But now that I have actually experienced it, I understand the problem. SOME people want a 5 star hotel with all...More

    4  Thank Jodi J
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 4 weeks ago

    Dear Jodi J: Thank you for the privilege of hosting your 16th Anniversary celebration, we feel humbled to know that during this special trip you created magical memories that we trust you saved not only in your camera, but also in your heart. We also...More

    Reviewed 13 October 2017 via mobile

    The main reason I picked this resort was because of the outdoors jungle like experience and the onsite zoo.. I was very disappointed to find out that the animals had been removed.. I understand the reason they were removed, but still a disappointment. I also...More

    Thank Toni H
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 4 weeks ago

    Dear Toni H: Thank you for the time taken to share your valuable feedback with us, please know your review is very important to evaluate our hotel and services. We take pride in offering the highest level of service and we always want our guests...More

    Reviewed 29 September 2017

    wrote a review prior to leaving but I will comment again here. As an owner with Bel Air Collections I would say the the first and foremost asset are your employees. We were treated with the greatest respect and professional regard. I would like to...More

    Review collected in partnership with this hotel
    1  Thank Stefon T
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 2 October 2017

    Dear Stefon T: Thank you for the time taken to share your valuable feedback with us, please know your review is very important to evaluate our hotel and services. We take pride in offering the highest level of service and we always want our guests...More

    Barcelo Maya Palace
    7,406 reviews
    #6 of 17 hotels in Puerto Aventuras
    1.2 km
     
    Barcelo Maya Colonial
    6,108 reviews
    #5 of 17 hotels in Puerto Aventuras
    1.2 km
     
    Barcelo Maya Tropical
    4,848 reviews
    #7 of 17 hotels in Puerto Aventuras
    1.3 km
     
    Barcelo Maya Caribe
    3,504 reviews
    #12 of 17 hotels in Puerto Aventuras
    0.9 km
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$70 - US$183 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Xpu-Ha
    • #4 On the Beach Hotel in Xpu-Ha
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 144
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotels.com, Travelocity, Hotwire, Orbitz, Cheap Tickets, getaroom.com and TripOnline SA so you can book your Bel Air Collection Xpu Ha Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Xpu-Ha
    • Also Known As
    • Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha ,
    • Xpu Ha Palace Xpuha ,
    • Bel Air Collection Xpu Ha Riviera Maya Mexico
    Add Photo Photos
    Traveller (2198)
    Pool & Beach (341)
    Room & Suite (221)
    Dining (95)
    Hotel & Grounds (1417)
    Family and Play Areas (140)
    Bathroom (15)
    Business Centre & Event Rooms (4)
    Nearby
    Barcelo Maya Tropical
    4,848 reviews
    1.28 km away
     
    Barcelo Maya Palace
    7,406 reviews
    1.18 km away
     
    Barcelo Maya Colonial
    6,108 reviews
    1.22 km away
     
    Barcelo Maya Caribe
    3,504 reviews
    .94 km away
     
    Nearby Restaurants
    Rauxa Restaurant & Show
    215 reviews
    .93 km away
    Royal Grill
    106 reviews
    1.05 km away
    La Playa Xpu Ha Restaurant & Beach Club
    495 reviews
    1.39 km away
    Terrace Tapas Lounge & Bar
    76 reviews
    .97 km away
    Nearby Attractions
    La Playa Xpuha
    694 reviews
    1.39 km away
    Bahia Divers
    252 reviews
    1.00 km away
    Xpu-ha Beach
    743 reviews
    1.47 km away
    Dolphinaris Barcelo
    777 reviews
    1.07 km away
    Ask a question
    Questions & Answers
    Carlos R
    26 September 2017|
    AnswerShow all 3 answers
    Response from 429marina | Reviewed this property |
    I am really late answering, i am sorry but no the rooms are not all inclusive. We did not do all inclusive.
    0
    Votes
    Rodd N
    12 September 2017|
    AnswerShow all 3 answers
    Response from alviesk | Reviewed this property |
    No microwave. I think coffee maker but we always went to the restaurant for coffee.
    1
    Vote
    mboshart4
    24 May 2017|
    AnswerShow all 2 answers
    Response from mboshart4 | Reviewed this property |
    I agree! I message them at least twice a week and I still get the run around! It was definitely done by staff there and I want a list of all their staff that worked while I was there. I hope others see these and do not stay... More
    0
    Votes
    Room Tips
    "wildlife, local. authentic, quiet, charming"
    Read review
    "Don't get a room with palapa roof"
    Read review
    "We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central..."
    Read review
    "I wish we would have had an upper level room"
    Read review
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