We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
07/02/2018 08/02/2018
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Bel Air Collection Xpu Ha Riviera Maya

    Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico
    011 52 33 4170 8557
    Call
    Hotel website
    Save
    Lowest prices for your stay
    07/02/2018 08/02/2018
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
     28 people are viewing this hotel
    US$146
    US$138
    SAVE US$8
    US$146
    US$138
    Traveller (2263)
    Pool & Beach (342)
    Room & Suite (228)
    Overview
    • Excellent43%
    • Very good26%
    • Average14%
    • Poor8%
    • Terrible9%
    Travellers talk about
    “lobby bar” (103 reviews)
    “animal exhibits” (13 reviews)
    “thatched roof” (50 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Kids Club
    Housekeeping
    Private Balcony
    3.5 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    7 Feb8 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from US$138.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Xpu-Ha hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "1ea2bacdd6ff4846bc92896fafea3a25", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":552302,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79431539],"additionalContentIds":[],"pollCount":0,"checkin":{"day":7,"month":2,"year":2018},"checkout":{"day":8,"month":2,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":138,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"1ea2bacdd6ff4846bc92896fafea3a25","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":146,"lowestMetaPrice":138,"additionalPartner":false,"highestMetaPriceDisplay":146,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":146,"lowestMetaPrice":138,"highestMetaPriceDisplay":146,"hotelName":"Bel Air Collection Xpu Ha Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjFlYTJiYWNkZDZmZjQ4NDZiYzkyODk2ZmFmZWEzYTI1IiwiQUlLIjoiMjRlYThjNTc4MTkzNDAyY2I4N2VhZmUyNjZlM2EyY2QifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "07/02/2018", "checkOut": "08/02/2018", "lowestPrice": "US$138", "hasDates": true, "hacComplete": true, "contentIdMappings": {"35081174":"BookingCom","78879104":"OrbitzEWS","109268677":"HotelsCom2IB","53938415":"TravelocityEWS","32621578":"Expedia","65690849":"Hotwire","79431539":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a ReviewReviews (3,043)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 1,091 reviews

    Reviewed 2 weeks ago via mobile

    I picked this resort for my first solo trip as I didn't want the over manicured "bleached " type resort I've been to before. I loved that nature was allowed to thrive around the resort, animals ran wild around the resort (coatis, racoon, birds, iguanas...More

    1  Thank Sarah V
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 2 weeks ago

    Dear Sarah: We really appreciate your time to share such a wonderful review about your stay with us, and we feel honored that you gave us the unique opportunity to be your Honeymoon destination choice. It was an absolute pleasure to provide you with unforgettable...More

    Reviewed 3 weeks ago

    We stayed for 10 days between the end of November and December. The greeting at the front desk was pleasant. The front desk manager explained us the amenities, the area, available services and so on. When you first arrive at the hotel, you have to...More

    Review collected in partnership with this hotel
    Thank Sitipiti
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 2 weeks ago

    Dear Sitipiti: Dear Sitipiti: Thank you for the time taken to share your valuable feedback with us, please know your review is very important to evaluate our hotel and services. We take pride in offering the highest level of service and we always want our...More

    Reviewed 3 weeks ago

    Although the staff strives to be kind and helpful, the amenities and services of the hotel were so deteriorated that was impossible to have a good stay. They do NOT have a front beach, therefore they have to take you in a shuttle back and...More

    Review collected in partnership with this hotel
    Thank fannyb958
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 3 weeks ago

    Dear Fanny958: We value your preference, and I would like to address your concerns as quickly as possible since guest comments are a useful tool for us to improve our services and we always treat them seriously and take appropriate action to continue to better...More

    Reviewed 3 weeks ago

    We checked in late on a Friday night. We had a little trouble getting our room location adjusted, we had 2 rooms reserved. The staff was great in getting us to the rooms and helping with the luggage. Be prepared to walk a lot to...More

    Thank spiderehlers
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 3 weeks ago

    Estimado Spiderehiers: It is a great pleasure to know that you enjoyed our service. We always care about our guests as you are considered our top priority. We look forward to welcoming you soon in our Hotel. Kind regards.

    Reviewed 3 weeks ago via mobile

    There is much to talk about at the Bel Air Collection Riviera Maya Xpu Ha. We stayed 2 nights at this jungle hotel that has some great things going for it and some really awful ones. Nestled in the jungle along winding paths are separate...More

    2  Thank Jennifer W
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 3 weeks ago

    Dear Jennifer: Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Bel...More

    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$84 - US$189 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 On the Beach Hotel in Xpu-Ha
    • #4 Spa Hotel in Xpu-Ha
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 144
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Orbitz, Travelocity, Cancelon, TripOnline SA and getaroom.com so you can book your Bel Air Collection Xpu Ha Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Xpu-Ha
    • Also Known As
    • Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha ,
    • Xpu Ha Palace Xpuha ,
    • Bel Air Collection Xpu Ha Riviera Maya Mexico
    Add Photo Photos
    Traveller (2263)
    Pool & Beach (342)
    Room & Suite (228)
    Dining (95)
    Hotel & Grounds (1474)
    Family and Play Areas (140)
    Bathroom (15)
    Business Centre & Event Rooms (4)
    Nearby
    Nearby HotelsSee all 4 hotels in Xpu-Ha
    Catalonia Royal Tulum
    7,622 reviews
    .49 km away
    Hotel Esencia
    291 reviews
    .52 km away
    Barcelo Maya Beach
    8,894 reviews
    .82 km away
    Barcelo Maya Caribe
    3,668 reviews
    .94 km away
    Nearby Restaurants
    Rauxa Restaurant & Show
    247 reviews
    .93 km away
    Royal Grill
    118 reviews
    1.05 km away
    La Playa Xpu Ha Restaurant & Beach Club
    511 reviews
    1.39 km away
    Terrace Tapas Lounge & Bar
    90 reviews
    .97 km away
    Nearby Attractions
    La Playa Xpuha
    723 reviews
    1.39 km away
    Bahia Divers
    261 reviews
    1.00 km away
    Xpu-ha Beach
    770 reviews
    1.47 km away
    Dolphinaris Barcelo
    806 reviews
    1.07 km away
    Ask a question
    Questions & Answers
    Justin R
    16 January 2018|
    AnswerShow all 3 answers
    Response from lamugne | Reviewed this property |
    Xpu-Ha
    1
    Vote
    146natalie
    7 January 2018|
    Answer
    Response from Ursula H | Reviewed this property |
    The bikes are for any age as they seem to be all average size. I guess a 10 and 8 year old would fit on them. Some have crossbar some don't. I have really sort legs so I opted for one without the crossbar. The bikes are also... More
    0
    Votes
    Carlos R
    26 September 2017|
    AnswerShow all 3 answers
    Response from 429marina | Reviewed this property |
    I am really late answering, i am sorry but no the rooms are not all inclusive. We did not do all inclusive.
    0
    Votes
    Room Tips
    "wildlife, local. authentic, quiet, charming"
    Read review
    "Don't get a room with palapa roof"
    Read review
    "We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central..."
    Read review
    "I wish we would have had an upper level room"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing