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Bel Air Collection Xpu Ha Riviera Maya

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Bel Air Collection Xpu Ha Riviera Maya
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2,226 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Xpu Ha Riviera Maya
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Showing 976: English reviews
Richmond, Canada
Reviewed 1 week ago

Had a awesome time!!! Aqua Bar pool service was excellent. Jessus was happy and brought his "A" game all the time. Would of liked a bit more music at the pool. Our key card for room failed 4 times was a little frustrating but was quickly rectified.

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1Thank W6128ALlindal
Toronto, Canada
Reviewed 2 weeks ago

Very cool animals and a lovely natural setting, staff was pleasant and helpful. Beach is available via a shuttle down the road, its beautiful once you get there. Food was very bland, don't even try the sushi place. Rooms were decent, nice patios.

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Thank rainawillow
Tampico, Mexico
Reviewed 2 weeks ago via mobile

So, if what you are looking for is a plaace far away, where you can relax, enjoy nature and no worries, then this is the plaace... but if you are the kind who likes going out at night or to restaurants in town then this ain't the place, or be ready to pay high taxi fees. This Hotel has two...

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1Thank 125Annie
Thunder Bay, Canada
Reviewed 2 weeks ago via mobile

My boyfriend and I decided to book an all-inclusive in Mexico to end our month-long vacation of travelling through Belize & Guatemala. We chose this resort as it was economical and were pleasantly surprised by our choice! First off, I found most of the complaints listed on here shallow. If you did not take the time to research where you...

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13Thank SFilion
Joshua Tree, California
Reviewed 2 weeks ago via mobile

We found a great deal online of $75 US per night after a friend recommended this resort. When we inquired about the all-inclusive package, it was $80 US per person per day. We don't eat or drink that much so we didn't choose it. I'm so glad we skipped it because that is the only and I mean only complaint...

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3Thank thetattooedlady
Montreal, Canada
Reviewed 2 weeks ago

After reading a few reviews online I wasn't sure what to expect but once I arrived I was beyond excited! The property is set in the lush jungle! with your own private huge balcony you're able to just relax and feel like you're the only one there. The beach was washed away in a hurricane a few years back (...

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2Thank 819rebecca
Loveland, Colorado
Reviewed 3 weeks ago

The pool was dirty, we we promised room service was included online, not the case. Huge spider in our bed (have video) we made the best of what we had,but I will never recommend this place to anyone. We asked 4 times to speak to the manager, they wouldn't let us until we were checking out early. Then they made...

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3Thank Liza C
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Liza: We thank you for taking a few minutes of your valuable time and making reference to our staff, without any doubt we will share the congratulations to our colleagues. We wish you a great day

Bruderheim, Canada
Reviewed 3 weeks ago

I requested 2 double beds on ground floor. When I arrived I was offered a King on the ground floor or 2 doubles on the second level and given to understand there were no doubles on the ground level. The thatched roof on upper level is old and continually dropped debris on the bed and jacuzzi tub. The jets in...

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2Thank virgdif
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Virg: We thank you for the comments, we will take note of it, to have an improvement. We apologize for the inconvenience you had during your stay, and we invite you to return soon. Have a great day.

Reviewed 3 weeks ago via mobile

My friends and I came for a long weekend, and wish it could have been much longer! The staff is amazing and does everything they can to make sure you have a good time, and we had a great time! Special thanks to Lupita at the lobby bar, who never let our drinks get empty, Jesus at the pool bar...

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3Thank Janet S
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Janet: Thanks for all your comments, our staff makes more than ever for be aconfortable stady. We extend the congratulations to Lupita. We hope to see you on next year. Have a excelent day

Allegany, New York
Reviewed 3 weeks ago

The menu was very little item. There were many things that were badly in need in repair. The balcony had holes in the deck, may of the light fixtures on the property were gone with bare wires exposed. The resort is a mess

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3Thank tomsB6101OX
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest: We regret not having fulfilled your expectations of traveler and that the concept of eco hotel that we handle has provoked a different opinion to its purpose. This is based on the principles of culture and ecological environment and intends that our guests feel immersed in the midst of nature and impregnated with the environment that reigns in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: RM383 - RM1,154 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Mexico
Hotel Style:
#4 Spa Hotel in Xpu-Ha
#4 On the Beach Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
142 questions
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Vancouver, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our 600 block was a short walk to the dining room. Bottom floor worked for us, both upstairs and main floor units had huge private decks.”
 of 5 bubbles VKAdventures, 12 Feb 2017 | Read review
“Main floor to avoid the thatched roof debris.Find a different resort. Animals in deplorable conditions in cages.”
 of 5 bubbles virgdif, 2 Feb 2017 | Read review
“First floor Deluxe villa-no complaints”
 of 5 bubbles 842jacqulynes, 27 Jan 2017 | Read review
“Rooms are from 500-900. 509 and 511 are top floors overlooking a beautiful mangrove.The lower the number is closer to restaurant & pool.”
  • Jacuzzi, the leads to bathroom
  • Balcony
  • Balcony
  • Room with jacuzzi and sinks
 of 5 bubbles Sirius2002, 23 Jan 2017 | Read review
“Asked for the villas near to the restaurants and pools.”
 of 5 bubbles GerenciaVIP, 18 Jan 2017 | Read review
5 of 5