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BEST WESTERN Crewe Arms Hotel

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309 Reviews from our TripAdvisor Community

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Showing 301: English reviews
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Basingstoke, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Best Western GB
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Helpful?
Thank geoffh417
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Crowland, United Kingdom
Reviewed 3 weeks ago

The hotel rooms are ok but cold, no heating. Went to bed early to get warm. In a room next to the railway station. Kept awake till after midnight listening to the tannoy on the station or suffering the growling rumble of trains going past. Food nice in restaurant and staff friendly and efficient

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Helpful?
Thank marjohsto123
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank- you for taking the time to write a review regarding your stay at BEST WESTERN Crewe Arms Hotel, feedback is important to the team as it enables us to focus on areas we need to improve to enhance our guests stay. I am sorry to hear that you had a bad experience with the heating and the noise coming...

Crewe, United Kingdom
Reviewed 3 weeks ago

we had a family lunch the menu was really varied a good choice for all the food was lovely especially the chicken chasseur .the menu changes every day it really is great value for the money at the price of nine seventy five it is a bargain

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Helpful?
Thank 427tonyh
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for your kind comments, the team is delighted you enjoyed your family meal with us. Hope to see you again soon. Best wishes BEST WESTERN Crewe Arms Hotel Team

Aldershot, United Kingdom
Reviewed 3 weeks ago

Stayed here overnight on a Saturday. I choose this hotel as it was convenient for Crewe Railway station with it quite literally just across the road and it was a reasonable price for me as well. From the outside it looks quite austere and Victorian but inside it's all pretty much modern and the décor is up to date. My...

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Helpful?
Thank Wez74
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to write a review, the whole is glad to hear you enjoyed your stay with us and we hope you will come back and visit us again. Best wishes BEST WESTERN Crewe Arms Hotel

Dartford
Reviewed 4 weeks ago

Room upgraded on request as a Diamond select card holder. Good size room pleasant decor. Off road parking but difficult to spot in the dark. Breakfast was of good quality and a fair choice. Evening meal offered a good selection of dishes at reasonable prices.

Review collected in partnership with Best Western GB
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Helpful?
Thank Michael B
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to give us your feedback on your stay , the whole team is glad you had a good experience while staying with us. We hope you will come back and visit us again soon. Best wishes BEST WESTERN Crewe Arms Hotel Team.

Reviewed 4 weeks ago via mobile

Stayed here 5 nights - £93 per night - room only for that price ??? Curtains don't fit the windows - light wakes you up early morning - the bedding has not been changed once - mattress protector does not actually fit the mattress- it's TOO small so it bunches up during the night - VERY annoying- there's dust all...

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Helpful?
Thank Theresa B
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to write a review about our hotel, . Your feedback is important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The whole time is delighted to here that you would...

Reviewed 14 February 2017 via mobile

This is a very handy hotel located less than five minutes walk from Crewe station. The recently renovated reception and restaurant is very nice and the food of a good standard. I stayed in room 122 and although a little noisy it was very warm and comfortable. The bathroom door did not have a lock keep on it and so...

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Helpful?
Thank Railteacher
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to review our hotel. Your feedback is important to us and will help us pin point areas that need to be improved. Hope that you will come back and visit us again soon. Best wishes BEST WESTERN Crewe Arms Hotel Team

Bridlington, United Kingdom
Reviewed 2 February 2017

Stayed here when on a trip with National, I was taken ill and the staff could not do enough to help us through a hard time, They arranged for an extended stay with breakfast and anything else we needed. Room was clean and a good size with regular house keeping and well equipped, the food was excellent with a good...

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Helpful?
Thank Davec471
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to write this wonderful review about our hotel and the staff, we are all glad that we could help when you were taken ill. The whole team looks forward to welcoming you back on your next visit. Best wishes BEST WESTERN Crewe Arms Hotel Team

Scarborough, United Kingdom
Reviewed 29 January 2017

We stayed for one night on a coach trip and found the hotel clean, warm and comfortable. Our room (109) was large enough for the 2 of us, with generous wardrobe space and excellent facilities - iron and ironing board, hairdryer, fan and generous supplies on the tea/coffee tray. The window in the room opened properly and far enough to...

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Helpful?
Thank Liz W
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to write this wonderful review, the whole team is delighted you enjoyed your stay with us during your coach trip. Hope you will come back and visit us again soon. Best wishes BEST WESTERN Crewe Arms Hotel Team

Manchester, United Kingdom
Reviewed 29 January 2017

We stay here fairly regular, This hotel has improved immensely over the years. The rooms are nice, very comfortable and well appointed. Some, i note, complain about the creaking floors, but I think that adds character. The staff are all cheerful and always willing to help and go about their jobs in a professional manner. The food is very reasonably...

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Helpful?
Thank dolphinboy1
Rachael B, Front Office Manager at BEST WESTERN Crewe Arms Hotel, responded to this review

Thank you for taking the time to give us your feedback, the whole team is glad you like the character of the hotel and that you find the staff to be helpful and go about their job in a professional manner. I have spoken to the chef regarding the breakfast being sometimes cold and also we will look into how...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A traditional 61 bed roomed hotel offering both bar and restaurant along with 5 meeting/conference rooms. The bar is open daily serving food and drinks from 7am - 11pm All rooms are en suite and offer tea/coffee, iron/ironing boards, hairdryers, free wi-fi, flat screen TV's, direct dial telephones Undergoing a major refurbishment Jan - June 2014 - all areas of the hotel have been completely renewed and modernised. ... more   less 

Additional Information about BEST WESTERN Crewe Arms Hotel

Address: Nantwich Road, Crewe CW2 6DN, England
Region: United Kingdom > England > Cheshire > Crewe
Price Range: RM300 - RM508 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Crewe Arms Hotel 3*
Number of rooms: 61
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Crewe Arms Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As for a room as far as possible away from the railway station”
 of 5 bubbles marjohsto123, 8 Mar 2017 | Read review
“Rooms at the front are quieter.”
 of 5 bubbles Davec471, 1 Feb 2017 | Read review
“Ask for a room away from the Station”
 of 5 bubbles dolphinboy1, 29 Jan 2017 | Read review
“Stay at rear”
 of 5 bubbles dougf762, 16 Dec 2016 | Read review
“Steer well clear - they'll rob you blind”
 of 5 bubbles 562michaelr, 29 Nov 2016 | Read review
5 of 5