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Built in 1816, Rookery Hall Hotel and Spa is a four AA red star, Grade II Georgian Hall situated close to Nantwich in Cheshire. Part of the Hand Picked Hotel collection Rookery Hall is set in 38 acres of private gardens and grounds offering a selection of 69 well-appointed bedrooms and suites, extensive meeting and event facilities, a Health Club & Spa and a 3 AA Rosette Restaurant. The Health Club and Spa offers a variety of luxurious treatments with seven treatment rooms, manicure and pedicure suite, Rasul mud therapy chamber, relaxation room, glass roofed 17 metre indoor swimming pool, fully-equipped gym, fitness studio and a Cafe Bar. Conveniently located 15 minutes away from the M6, Rookery Hall is within easy reach of Chester and Manchester and the town of Nantwich, just 5 minutes away. Crewe station which connects via high-speed train to London and Manchester is also just a short drive away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Quiet
Family
Languages Spoken
English
Location
Main Road, Nantwich CW5 6DQ England
Rookery Hall Hotel & Spa
2,572 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Rookery Hall Hotel & Spa is celebrated by guests for providing a superb value, with particular commendation for its high-quality dining options and services tailored to special occasions. The hotel's rooms, renowned for their comfort and picturesque views, could benefit from some updating, according to a few reviewers.
The exceptional service delivered by attentive and professional staff enhances the warm and inviting atmosphere of the hotel, which is consistently noted for its cleanliness. The spa and amenities, replete with thoughtful touches, also receive high praise, contributing to the luxurious experience at Rookery Hall.
Atmosphere
Inviting
Rooms
Comfortable
Value
Superb
Cleanliness
Spotless
Service
Attentive
Amenities
Lavish
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Firstly the phone greeting and response when booking was first class.
On arrival Covid precautions were thorough including temperature checks, good signage and plenty of gel.
Greeted and taken through to the drawing room then handover to dining room staff. A few minutes wait then we were shown to our window table overlooking the gardens.
There was a short delay brining menus but we were in no rush. The menu had suitable choices for my vegetarian wife.
Drinks were served smartly although there was a short delay to the starters arrival which could be down to covid issues.
The starters were very tasty and both plates were cleaned ( the bowl for the pea veloute was actually wiped clean by a piece of bread!). My crab cocktail was very fresh tasting and the flavour combination worked well.
The roast beef main was a good portion, tasty and the meat was tender. The yorkshire was twice the height of normal and served with good gravy (jus). While the meat was good I felt it was not recently carved. If correct this could be down to turnover through covid as there were only another 4 or 5 tables occupied while we were in and at least on of those was for afternoon tea (which looked excellent).
Taking quality, location and service into account the price was quite acceptable.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded 12 Oct 2020
Dear Lanayca Thank you for your feedback and for taking the time to leave a review. I'm really pleased to see you enjoyed your recent Sunday Lunch with us and everything was to your satisfaction. I will ensure I share your feedback with the team and I do hope to see you back again very soon. Thank you again. Tim
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As a local resident to Rookery I’ve known the place for years but have rarely stayed there, but I needed a one night stay for my mother on her 77th birthday and being a regular visitor of other handpicked hotels I thought I’d give the local a try!
Of course I have an awkward itinerary, need a room that is twin bedded, has a lovely view oh and can accommodate my elderly Labrador who has dementia so I won’t put her in kennels anymore, I contacted the hotel manager direct to see what could be done and what a great night was organised. Nothing was a problem, the room was a front view 1st floor with a great bay window with views out over the countryside, but still close enough to the stair case for me to take the dog out late at night, evening meal was arranged in the bar at the exact type of table we’d requested, breakfast was service perfectly in the lounge both with ample space left for the old Labrador to sit with us and eat the sausages cooked especially for her. You simply couldn’t ask for more…..well actually……the highlight of the stay was walking into the room to find a bottle of champagne on ice, compliments of the Rookery team for my Mum’s birthday - how nice is that!
We took our lunch outside on the terrace, had a lovely chat with Eva who was genuinely interested in why we’d chosen Rookery with the Labrador. There was a wedding on, a birthday function, Sunday lunches in the restaurant yet staff were a plenty, we were never left thirsty, staff were always on hand.
Our evening meal, another complimentary glass of champagne for my Mum’s birthday with super attentive service from Amy all night long and a nice espresso martini to send me off to sleep. It was just perfect.
My mum also has a lovely treatment over in the spa whilst I walked the dog in the grounds, and we then had a beautiful lunch sat in a lovely booth overlooking the pool, with super friendly service from Victoria, Kelly and Sophie.
I’ve seen a few less complimentary reviews on here, which is very sad as I found nothing of the sort, these grumblers need to appreciate the team at Rookery are only humans just like us all and there is not a business in the land right now that isn’t some how still effected by Covid in terms of recruitment and supply chain which makes it so damn difficult to deliver the service they so wish they could.
Well done team, we loved our stay and hope our review inspires others to come along with their four legged friends.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded 31 Aug 2021
Dear Nick Thank you so much for your feedback and for taking the time to leave a review. I'm really pleased to hear you, your Mum and Poppy enjoyed your time with us and thank you for mentioning the team by name, means a lot. Thank you again Nick and hope to see you soon. Kind Regards Tim Tim O'Sullivan General Manager
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Had a great time at Rookery. The staff were lovely and welcoming and Covid issues are taken seriously with hand sanitisers located at various points and one way systems in place. The cleaning staff also appear to be doing an excellent job as our room and the spa facilities were spotless. Breakfast was very nice with generous portions (not always the case in some hotels where table service is provided.) All in all was impressed and would definitely return.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded 12 Oct 2020
Dear 59lindsaym Thank you for your feedback and for taking the time to leave a review. It's great to read you enjoyed your time with us and you felt safe and secure in these strange times. I look forward to seeing you back at Rookery Hall again very soon and thank you again for your feedback. Kindest Regards Tim Tim O'Sullivan General Manager
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Overall we had a good time but the service at times was appalling. We had a really nice deluxe double room and had taken advantage of a Dinner, Bed & Breakfast deal. We really enjoyed the spa facilities in the afternoon, they are very clean and modern although beware the family swim which starts at 3.30 if you have gone as a couple. So, the service, we went down to the bar at 6.30 for a pre-dinner drink, it was quiet but after 20 minutes we still hadn't been asked what we wanted; eventually we found a manager and another 15 minutes on we had drinks. Really don't understand what was going on, the staff just seemed to be wandering around and it wasn't just us that was affected, however to be fair the manager he did give us the drinks and some canapes complimentary. Dinner was excellent and the service was good although it is not cheap, even with our DBB deal it still cost £80 with a bottle of wine after the rather cheeky 10% service charge was automatically added to the bill. Unfortunately at breakfast the service let itself down again with staff seemingly not knowing who was doing what. We waited ages (as did all those around us) for coffee and we had to ask to order hot food. Again the food was excellent but for 4 star hotel the service is just not up to scratch. To summarise, we had a nice stay but probably wouldn't stay again as the value for money is just not there mainly down to the poor service which is a shame.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JohnFMurphy, Deputy General Manager at Rookery Hall Hotel & Spa
Responded 9 Feb 2020
Dear Smeepr, Thank you for leaving a review following your recent visit to Rookery Hall Hotel & Spa. It is lovely to read that you enjoyed our health club and spa facilities. We do have designated swim times in place so that guests with children can also enjoy our facilities. For others reading this review the times can be found on our website and we also do give details upon check in. I am sorry to read about the lack of service received in the bar, but also I am happy that the Manager on duty did resolve this for you. Thank you for your kind comments regarding your dinner experience. Chef and his team and also the Restaurant team will be delighted to read your comments. The service charge that is added is discretionary and will be removed at the request of our guests. Rest assured that your comments regarding breakfast service have been noted and actions are in place to prevent any re occurrence. It is disappointing that despite reading that you had a nice stay you probably wouldn't stay again. Should you decide on a return visit in the future please do contact me directly. Kind regards, John Murphy
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My wife and. Have been to Rookery Hall a number of times and it’s always good. This year we were a little nervous as it was our first trip since lockdown but we needn’t have worried,. The management and staff at Rookery Hall has done a great job in making the whole experience feel both safe and normal. The place was spotlessly clean, there was good signage and we were able to dine at the same well distanced table each day for dinner and breakfast. The food was as usual, delicious and although the usual breakfast buffet is not possible the new healthy breakfast menu was marvellous. All this was delivered in a professional, friendly and well protected manner by the staff that we met making this a really enjoyable short break at a lovely location. We cannot recommend it enough.
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Date of stay: August 2020
Value
Location
Service
Room Tip:If you’ve not been before ask for a room overlooking the beautiful grounds.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded 16 Aug 2020
Thank you for taking the time to leave a review and for your feedback, great to see you back at Rookery again. I'm really pleased that the additional measures we have put in place helped to make you feel safe and added to your experience. Chef will be delighted with your feedback on the food and I will ensure I pass your feedback to the team. Let me know when you decide to come back again, I will be more than happy to help with your reservation directly or if you ever decide you would like to visit another Hand Picked Hotel, I can introduce you to one of my colleagues. Thanks again and hope to see you soon. Tim Tim O'Sullivan General Manager
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Amazing atmosphere. Superb staff, beautiful Spa Hotel. Staying here for my Husbands Birthday. Having the most prestige experience, lovely gestures from the Hotel, Chocolates, Champagne and a card. Megdalana, Eve, Helen, Susanna and all the staff are a credit to the Hotel! Check in was super efficient. Our Suite is immaculate, decor is warm and inviting. The bed makes you feel like you are sleeping on a Cloud, super comfy. Amazing Bathroom in pristine condition. Mini Fridge is just perfect. The Room is the perfect temperature all night, and you could not hear a pin drop. I had a dietary requirement and was completely blown away with the outstanding service I received from the Staff , they bought out Crockery and Plates too for us to have our lunch. The Manager was extremely helpful in advising us of nearby restaurants and the area. The Aura of the Hotel is serene and pure luxury. Breakfast is too notch, and the drinks are served on a tray to add to the luxury. Absolutely nothing to fault, and we will be definitely returning.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded 28 Jan 2022
Dear Sim1980xx Thank you for your brilliant feedback and for taking the time to leave a review. I'm really pleased that you enjoyed your experience with us for your husbands birthday and thank you for mentioning the team by name, made their day! We're looking forward to seeing you back again very soon and thank you again. Kind Regards Tim Tim O'Sullivan General Manager
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we came for dinner on the recommendation of our daughter & son in law who spent their 20th anniversary here. First visit to a dining room since lock down and I have to say that the staff were fantastic despite all the extra Covid precautions they had to endure such as face masks. We knew this hotel very well in the past and really welcomed the way in which we were greeted on arrival, Sun was shining that evening so we were outside for a drink...Wren Gin locally produced with a nice touch of blackberries in my chosen gin & raspberries in my wife`s gin with the ice cubes. The general Manager came to our table at the end of the meal to discuss our opinion of the food & ambience now versus the past which was a great touch from such a senior person. I would expect that as time goes on they will improve the variety as more customers come to their restaurant. Well done and we will return as we enjoyed the occasion
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Date of stay: August 2020
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded 2 Sept 2020
Hi John Great to hear from you and thank you for taking the time to leave a review. I enjoyed meeting you during your recent visit and it was great to hear your feedback. I'm glad you enjoyed your experience with us, especially the gin! It would be great to see you back again, please let me know and I will reserve your table for you. Thanks again John and hope to see you soon Tim Tim O'Sullivan General Manager
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Family swim on a Saturday afternoon - are you joking?!?
A lot of people have spent good money to come and have a Spa experience, somewhere to come and relax, switch off, potentially get away from the Kids, and you've cheapened it by having family time at weekends. Probably just trying to find ways of boosting revenue because Rookery Hall isn't as great as it used to be and not making the money it used to.
My wife pointing out an ancient photo of the Beckhams at Rookery Hall. Living in the past perhaps? Holding onto the heyday? I'm pretty sure the Beckhams wouldn't want to stay at Rookery Hall & Spa The service at dinner and breakfast was sub-standard for a 4 star AA Rosettte accredited restaurant.
I've never felt so rushed. It felt like the staff were running round, trying to obtain customers orders as quickly as possible. It felt cheap.
The food was "ok". The sweetcorn panna cotta was very very cold, unpleasant cold. The pork main dish required more jus as the dish was too dry otherwise. The chefs "take" on a Eton mess needs to be reviewed. The fundimental ingredients of an Eton mess is cream and meringue, what my wife was served was a panna cotta with a lump of mango sorbet on it and some meringue curls, this dish was sent back. The sticky toffee pudding should have come with a poached pair, it didn't and seems all of the sticky toffee puddings that were served were missing this.
Seeing the same staff members at breakfast from the evenings dinner service clearly demonstrates the staff shortage that has probably led to a sub-standard experience.
'Living' in hotels during the working week across the globe, I get to experience many different hotels chains in different cultures and can honestly say, for the money, this has to be one of my biggest dissapointments and certainly won't be recommended Rookery Hall to friends or family
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JohnFMurphy, Deputy General Manager at Rookery Hall Hotel & Spa
Responded 10 Feb 2020
Dear RKTaylor_reviews, Thank you for taking the time to post your review on Trip Advisor. Handpicked are a collection of country house hotels welcoming all to enjoy our facilities I am sorry that on this occasion we failed to meet your expectations. We do have designated family swim times in place. These can be found on our website, confirmation and given upon check in. I am disappointed that your stay was not as it should have been and I am sorry that you did not bring any of your points raised to our attention prior to your departure as there is always a Duty Manager available to speak to. This would have allowed us the opportunity to resolve these issues to your satisfaction. Thank you again for your review. Kind regards, John Murphy
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What a perfect stay from the moment we arrived. Jess made us feel welcome and organised our breakfast in our room with no problems at all. Rookery Hall have used lockdown to make the hotel and bar area really impressive. Fresh paintwork, furniture and decoration made the hotel even more beautiful than our last visit. Our room was impressive with a huge bed ( 3 pillows wide) with high quality bedding, a super shower and bath with a TV at the foot. There was no doubt as to how clean the room was and magazines and papers were available through a QR scanner. Breakfast in the room was perfect with THE best fried eggs we've ever had. The setting of the hotel is breathtaking to wake up too and only 20min to Oulton Park. Thankyou to Jess on reception and well done Rookery Hall for all your efforts to keep everyone safe without feeling restricted. We'll see you again soon.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tim O'Sullivan, General Manager at Rookery Hall Hotel & Spa
Responded 23 Sept 2020
Hi Jennifer Thank you so much for your feedback and for taking the time to leave a review. It's great to hear you enjoyed your time with us and that you liked our recent refurbishment and all our facilities. I've passed your feedback onto Jess who is really happy that she helped you have a great experience. Thank you again Jennifer and I do hope you come back to see us again soon. Please let me know and I will be more than happy to oversee your reservation personally. Kind Regards Tim Tim O'Sullivan General Manager
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Just returned from Rookery Hall and we had a lovely time! We booked through a January offer & got Cream tea, Dinner, Bed, Breakfast & use of the spa facilities for approx £200, which I felt was good value! Included an upgrade to an executive room too. Staff very busy but friendly & efficient, all food was lovely. We enjoyed our time in the spa & also booked a massage, which was also very good. Would definitely return!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JohnFMurphy, Deputy General Manager at Rookery Hall Hotel & Spa
Responded 9 Feb 2020
Dear RDun2206, Thank you for your review following your weekend break. I'm delighted that all aspects of your stay you enjoyed and we look forward to welcoming you back in the not too distant future. Kind regards, John Murphy
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Melton Mowbray, United Kingdom23 contributions23 helpful votes
Hi
Yes the leisure facilities are Included in an overnight stay.
I am unsure about whether it can be accessed before check in. You would need to contact the hotel direct.
Hi Alisha,
Your £50 credit can be used towards and food and drink enjoyed whilst at the hotel whether that be in the lounge bar, restaurant, café bar in the spa or even in-room.
I hope this helps!
Rebecca
Assistant Reception Manager
Hi Marcus
Apologies for the delay in responding, I've just returned from holiday.
Our check in time is usually 3.00pm, however, on Saturday I can arrange a check in time of 12.00pm if this helps?
Can you just confirm under what name is the room booked?
Kind Regards
Tim
Tim O'Sullivan
General Manager
Liverpool, United Kingdom13 contributions1 helpful vote
We stayed in the old hall there was no lift , we had a double room and it had a bath and a shower cubicle there is a modern building which may well have a lift
Great Ayton, United Kingdom63 contributions28 helpful votes
Sorry only just seen this. Our room definitely had a free standing bath and also a shower, plus two sinks, slough it was a suite and not just a room. I’m sure the hotel can answer this for you, or probably have already. Definitely worth a stay
There are more places to choose from in the Nantwich area.
PRICE RANGE
RM 1,143 - RM 1,421 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rookery hall hotel nantwich, rookery hall hotel and spa
LOCATION
United KingdomEnglandCheshireNantwich
NUMBER OF ROOMS
69
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
