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Chimney House Hotel

2.6 km from Sandbach centre
  • Free Wifi
  • Free Parking
  • Restaurant
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Apr 9 Apr 10
1 room, 2 adults, 0 children
Congleton Road, Sandbach CW11 4ST, England
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09/04/2017 10/04/2017
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    09/04/2017 10/04/2017
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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    Time of year
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    Reviewed 6 days ago

    Heating not working in room asked to repair not done ,breakfast under warmer all food tepid when mentioned again nothing done complete lack of interest Arrived on Sunday for one night meeting friends from abroad seemed to be only one lady on staff serving bar...More

    Helpful?1
    Response from Henri L, General Manager at Chimney House Hotel

    Thank you for your feedback, we are sorry to hear things were not as it should be, we are currently recruiting, in the bar and restaurant so further issues can be avoided further training is being taught to assist customers more importantly. Kind Regards

    Reviewed 1 week ago via mobile

    My wife treated us to a two night dinner,bed and breakfast deal with groupon,and have to say we really enjoyed it,the hotel is a lovely looking building a stones throw away from the M6,we stayed in an executive room,which was comfortable and clean with a...More

    Helpful?0
    Response from Henri L, General Manager at Chimney House Hotel

    Thank you for your visit and feedback, the staff work so hard to ensure guests have a great stay, and your feedback will give them great pleasure it has been recognised . we are currently renovating all the hotel, and on a return visit i...

    Reviewed 2 weeks ago

    Food was good, although the sandwiches had clearly been in the fridge for several hours as they were cold - don't understand why they couldn't be freshly made My biggest criticism was that the Gents toilets smelled strongly - it makes you wonder how clean...More

    Helpful?0
    Response from Henri L, General Manager at Chimney House Hotel

    Thank you for your feedback we apologise for your issue, and we work hard to resolve any issues. Kind Regards

    Reviewed 2 weeks ago

    First impressions of the hotel are good. Building looks nice and well maintained in nice grounds. Check in was quick and efficient and the staff friendly. I had a double room with a king size bed. The room was very spacious with a desk and...More

    Helpful?0
    Response from Henri L, General Manager at Chimney House Hotel

    Thank you for your visit and feedback, We are working on improvements through out the hotel and restaurant with renovations increasing staff levels and training. Kind Regards

    Reviewed 3 weeks ago

    We have found this hotel very convenient when visiting family. The work that was going on last time is now finished, and looks lovely. Hopefully the renovations to the rooms will be done soon, as frayed curtains do nothing for the hotel's reputation. Sadly the...More

    Helpful?0
    Response from Henri L, General Manager at Chimney House Hotel

    Thank you for visiting our hotel, we take all comments on board and work hard to improve the negative feedback the renovations for the rooms are taking place and up to date information brochure will be added to the rooms, we hope you do a...

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Banquet Room
    • Conference Facilities
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Things to do
    • Restaurant
    • Bar/Lounge
    Photos
    Room/Suite (36)
    Hotel & Grounds (14)
    Bathroom (9)
    Dining (7)
    Nearby
    Nearby Restaurants
    LEGS OF MAN
    377 reviews
    1.50 km away
    Zest Indian Restaurant
    247 reviews
    1.29 km away
    Bull's Head Sandbach
    49 reviews
    1.29 km away
    The Patio Restaurant
    7 reviews
    .18 km away
    Nearby Attractions
    Delta Force Paintball Holmes Chapel
    139 reviews
    3.22 km away
    Brereton Heath Local Nature Reserve
    132 reviews
    3.96 km away
    Pirates Paradise
    35 reviews
    5.26 km away
    Wheelock Hall Farm
    483 reviews
    4.37 km away
    Questions & AnswersAsk a question
    Steve H
    So the two hotels you reviewed are owned by Talash hotels and I have visited both and know they are exceptionally bad reporting this to trip advisor
    22 August 2015|
    Answer Show all 3 answers
    Response from Karen R | Reviewed this property |
    Hi, not sure what the question is. My personal experience at the hotel was fine, I was happy with everything., hence my review.
    0
    Votes
    Jo S
    I gave a review for the chimney house hotel....and because it was a bad review they replied to it and asked if they could have a contact number to discuss my stay...as requested I emailed them nearly two weeks ago...I'm still waiting for them to call me!! Says a lot for customer relations wouldn't stay here again!! EVER!!
    21 July 2015|
    Answer Show all 5 answers
    Response from lovetoeatout58 | Reviewed this property |
    I'm sorry to read that the management have not replied quickly to your complaints. As a people business they should be on the ball and take all complaints Very seriously. It's a beautiful location you wouldn't think you are... More
    1
    Vote
    Cammydriver
    Why does the hotel or management team not responding to the bad feedback
    7 July 2015|
    Answer Show all 7 answers
    Response from Jo S | Reviewed this property |
    Hi I gave a bad review for this place as it was awful they replied saying they would like to discuss my stay and could they have a contact number so I emailed them as requested.....I'm still waiting!! Says a lot doesn't it!!
    0
    Votes
    Room Tips
    "Only went for afternoon tea"
    Grangie60, 1 month agoRead review
    "Go somewhere else."
    stevensonstouring, 1 month agoRead review
    "Ring direct if you must stay here and ask for their best price including breakfast"
    Dirk M, 3 months agoRead review
    "Winter so ?"
    Ken201455, 3 months agoRead review
    "Stayed in Room 37, nice view of trees!"
    Mark C, 6 months agoRead review
    "main floor if stairs are a challenge"
    Shelley2018, 7 months agoRead review
    "If you must stay - request a new room"
    Charli_Murray13, 7 months agoRead review
    "Wait 3months before booking, hotel should be finished by then, and possibly modernised. Hotel tired. Just..."
    Foxytracer, 7 months agoRead review
    "We overlooked the garden (odd numbers) but check when booking."
    Roger S, 9 months agoRead review
    "Go to another hotel!"
    Sharon E, 9 months agoRead review
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