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Hilton East Midlands Airport

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Hilton East Midlands Airport
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1,492 Reviews from our TripAdvisor Community

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Showing 1,474: English reviews
Somerset, United Kingdom
Reviewed 2 weeks ago

Nice hotel but restaurant food was expensive. Staff were friendly the place was undergoing some restructuring and decorating. Overall stay was good. I would recommend friends and relatives to stay but in food prices have increased too much.

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Helpful?
Thank donnan909
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear donnan909 Thank you for posting your review on TA and also for your kind recommendation; this is sincerely appreciated. I have noted your observations on the in room and restaurant dining and can assure you that we are constantly making changes to get the very best value for our guests. Thank you for choosing to book with us and...

Helensburgh, United Kingdom
Reviewed 2 weeks ago via mobile

Highly recommended. Not the cheapest but you get a great room for the money, breakfast was great. Rooms are well equipped with hairdryers, an iron, kettle and a big tv. Beds very comfortable especially the pillows. Would happily stay there again if I need to be in the area.

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Helpful?
Thank paul c
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear paul c Thank you so much for posting your review of our hotel on TA and also for your full 5 star rating; this is sincerely appreciated. I am delighted that you had a great stay and enjoyed the breakfast and also the bedroom amenities; thank you for your kind recommendation. Thank you for choosing to book with us...

Rochester
Reviewed 2 weeks ago

Lovely hotel - breakfast assortment was great Great staff food and amenities Fitness suite was very nice - relaxing and good range of equipment Had an event there and the room was excellent with excellent three course dinner

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Helpful?
Thank Amanda F
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Amanda F Thank you for your lovely feedback posted on TA and also for your full 5 star rating; this is sincerely appreciated. We're delighted that you enjoyed your stay with us; the amenities, the staff and the dining. Thank you for choosing to book with us and we look forward to welcoming you back again. Kind regards Sue...

Royal Wootton Bassett, United Kingdom
Reviewed 2 weeks ago

I have previously used the Hilton to arrange a business meeting and was happy with the location. Was in the area with family so decided to use it as a base. Plenty of parking. Usually a fiver for guests but the barriers were up so no charge on this occasion. Me and a 2 kids had a family room which...

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Helpful?
Thank Matt J
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Matt J Thank you for giving us your detailed feedback on TA; this is sincerely appreciated and allows us to look into issues that may have gone unnoticed. BT WiFi is free for all our Hilton Hhonors guests and also when you use your own log in details; premium WiFi is however free only for our Diamond Hilton HHonors...

Lincolnshire, United Kingdom
Reviewed 2 weeks ago via mobile

I booked this hotel due to a business event in the evening. Customer service was fantastic from checking in at reception. The bar staff and waitresses were great and friendly, a big mention goes to the head waitress who ensured I had the correct meals served due to being gluten intolerant, at the event evening meal. We had a great...

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Helpful?
Thank BadGuttts
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear BadGuttts Thank you very much for posting your review on TA and also for giving us a full 5 star rating; this is sincerely appreciated. I am delighted that you had a fantastic stay and so pleased that you found our staff especially the chef so accommodating and friendly. Thank you so much for your kind recommendation Thank you...

Grantham, United Kingdom
Reviewed 3 weeks ago

Business meeting we decided to eat in the lounge. Originally asked for a ham, cheese and chutney sandwich without the cheese. I was told that the sandwiches are all pre-made and therefore not possible to do. I chose the steak baguette, which arrived covered with parmesan (not mentioned on the menu). I'm allergic to cheese so had to send it...

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Helpful?
Thank MrsF2007
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear MrsF2007 Thank you for giving us your feedback about a recent dining experience at our hotel; this is sincerely appreciated. Please accept my apologies for this lack of consistency in our food offering; this is very embarrassing as we hold ourselves to the highest food standards and have procedures and specifications in place that dictate how a particular dish...

Maple Grove, Minnesota, United States
Reviewed 3 weeks ago via mobile

I stayed at the Hilton East Midlands for two weeks on business. The room was below average for a Hilton, on par with Most Garden Inns... Restaurant was fair, surprisingly loved the roasted beet and blue cheese salad. Biggest draw back is the location. There is nothing to walk to or see within 5 miles and most cab rides to...

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Helpful?
Thank Casey S
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Casey S Thank you for your feedback about a recent stay at our hotel; this is sincerely appreciated as it helps us understand better our guests requirement and expectations. I can completely understand that when one is on a long stay business trip that it can get quite monotonous especially when the location is not idyllic. To be fair...

Reviewed 3 weeks ago

I co-organised a weekend at the hotel for 13 families. Our stay was way beyond all expectations - the hotel rooms were super, the food excellent and staff really helpful and friendly. The pool and hot tub were a big hit and very easy to get to, the hotel was spacious and immaculate. I would happily stay there again.....and probably...

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Helpful?
Thank Jane Melanie C
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Jane Melanie C Thank you so much for posting your review on TA and also for giving us a 5 star rating; this is sincerely appreciated. I am delighted that you and the entire group had a great stay; we're so happy to have exceeded your expectations. Thank you for your kind comments about our hotel and staff. Thank...

Cambridge, United Kingdom
Reviewed 3 weeks ago

Stayed here on business trip great location for me and found the facilities and staff excellent. The breakfast was quality and fast service. I thought room service was good too though choice limited too many carb based dishes!

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Helpful?
Thank carolet115
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear carolet115 Thank you for reviewing our hotel on TA and also for your endorsement of our hotel as a businessman; this is sincerely appreciated. I am delighted that you had a great stay and that our facilities met with your expectations. Thank you for your feedback about our staff and breakfast service too. Thank you for choosing to book...

Reviewed 3 weeks ago via mobile

They sold the Hilton on the Park in Melbourne after 20-odd years as it was getting too dated and they may need to consider the same with this one. It's painful to see a former favourite in decline and it's hard to put your finger on one particular aspect. Maybe the newly refurbished bar area will spark a regeneration, but...

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Helpful?
Thank Jim L
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Jim L Thank you for giving us your feedback; this is sincerely appreciated and helps us gear ourselves to our guests expectations and make changes where required. I am sorry if you feel we have disappointed you with our service as well as the ambiance and I can assure you that we are committed to ensuring that we deliver...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 

Additional Information about Hilton East Midlands Airport

Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Region: United Kingdom > England > Derbyshire > Castle Donington
Price Range: RM356 - RM566 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Reservation Options:
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hotel Style:
#2 Luxury Hotel in Castle Donington
#3 Family Hotel in Castle Donington
#4 Business Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton East Midlands Airport staff and other travellers.
18 questions
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Questions? Get answers from Hilton East Midlands Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 107 is on the ground floor and easily accessible from reception.”
 of 5 bubbles 994petert, 30 Oct 2016 | Read review
“Try room 101”
 of 5 bubbles jimrE1068VD, 27 Oct 2016 | Read review
“Ask to upgrade,”
 of 5 bubbles darrenw119, 23 Sep 2016 | Read review
“Get as far away from reception as possible”
 of 5 bubbles Carmenclark, 18 Sep 2016 | Read review
“Don't forget to have your parking validated at reception before you leave”
 of 5 bubbles NottinghamStargazer, 20 Aug 2016 | Read review
5 of 5
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