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Hilton East Midlands Airport

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Hilton East Midlands Airport
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1,548 Reviews from our TripAdvisor Community

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Showing 1,530: English reviews
Reviewed 29 March 2016 via mobile

We stayed in this hotel as we were at donnington park for the weekend, we used are sat nav to get to the hotel, well this is a mistake as it does not take you to the hotel at all. The best way to find the hotel is a map and directions on the website. The room was really big...

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Helpful?
Thank Gary B
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Gary B Thank you for reviewing our hotel on TA and also for commending us on our breakfast service especially the Chef with his pancakes; this is sincerely appreciated. Thank you also for mentioning that the directions on our website is what will get you here; the postcode is generic for the area and not for the hotel. Thank...

Essex, United Kingdom
Reviewed 28 March 2016

I have to give 5 stars to this hotel purely for its excellent customer service. We had a very enjoyable stay and we shall definitely return. Following the directions on the hotel website we found it very easily, contrary to other reviews. Our family room was spacious, clean and well equipped. It was also a little dated. Dinner was served...

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Helpful?
Thank Osheasontour
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Osheasontour Thank you for posting your review of our hotel on TA and also for giving us a full 5 star rating; this is very much appreciated especially your comment on our excellent customer service. It was a pleasure reading your review and we're so delighted that the children had a great Easter Weekend with the bunnies and the...

Yorkshire, United Kingdom
Reviewed 28 March 2016

Used the `park and fly` for a second time, I first used this service in October 2015 and wrote a review and commented that the room decor was slightly dated and could do with a refurb. The room this time had a `fresher` feel to it and it had in deed had a partial refurb, same brown furniture but still...

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Thank Boyce99
Reviewed 28 March 2016

Hotel nice, staff helpful. The man who took us to the airport was lovely very nice and helpful. The hotel is a nightmare to find as its junction 24A not 24. Food not great at all. The children's pizzas were awful.

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Helpful?
Thank Brown0977
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Brown0977 Thank you for giving us your feedback on TA; this is sincerely appreciated as it allows us to introspect and improve our service and offering in line with our guests expectations. Thank you also for commending our hotel staff as lovely and helpful. We have noted your observations on the difficulty getting to the hotel. We are located...

Worcester, United Kingdom
Reviewed 27 March 2016

Good value overnight stop for a family of four with prompt 24 hour transfers. Only downside was the internet access. Very slow and fiddly to access. Would have been very useful for flight updates etc.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Dadtwins
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Dadtwins Thank you for reviewing our hotel on TA and also for mentioning your park an fly experience; this is sincerely appreciated. Thank you also for your observation on the internet service; this has been noted and highlighted with BT Openzone our service provider. We're sorry that the Wi-Fi fell below your expectations on this occasion and I can...

Chester
Reviewed 27 March 2016 via mobile

My husband, my three children and I stayed here for three nights and we thoroughly enjoyed it. Although the hotel was fairly difficult to find and the road network around it is like a maze, when we arrived, we were thrilled. The children were given activity packs and chocolate eggs and we were treated extremely well. We arrived on the...

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Helpful?
Thank torworwor
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear torworwor Thank you for making the time to write a detailed report of your recent stay at the Hilton East Midlands; this is sincerely appreciated. We're delighted that your overall experience with us was a happy one; we're so pleased that your entire family had a great time, especially the children. Your observations on our breakfast service and lounge...

Derby, United Kingdom
Reviewed 26 March 2016

Fantastic staff,excellent service from andi on reception,drinks manager very friendly,evening meal great & breakfast fabulous,the best staff I have ever found in any hotel, will return because of how we were treated, very enjoyable stay.

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Helpful?
Thank tonysierocki
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear tonysierocki Thank you so much for posting your review of our hotel on TA and for complimenting our staff. This means a lot to us and we are truly grateful for your comments. Thank you also for giving us a full 5 star rating and endorsing our hotel as a place to stay. We look forward to welcoming you...

Cardiff, United Kingdom
Reviewed 23 March 2016 via mobile

Stayed very recently. Hadn't stayed here for nearly 4 years. Hotel was warm and cosy on arrival and had a very speedy check in. Gentleman on the desk very friendly, polite and professional. Bedroom was in good condition, room 209, and was very clean . Only 1 small issue, the TV didn't work, but reported to reception and someone came...

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Helpful?
Thank Gmfa
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Gmfa Thank you for reviewing our hotel on TA and also for your whole hearted recommendation; this is sincerely appreciated. We're delighted that we have been able to make your stay as comfortable as you would have expected and grateful for all your complimentary comments about our team and breakfast offering. Thank you for choosing to stay with us...

Margate, United Kingdom
Reviewed 22 March 2016 via mobile

Came here for two nights on a business trip. First night I hardly slept due to road noise. Windows are double glazed but my window couldn't be shut properly as it was on a old fashioned latch. End result I got very little sleep . In the morning I went to reception and explained the problem and they immediately changed...

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Helpful?
Thank bernie680
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear bernie680 Thank you for posting your review of our hotel on TA and for giving us a full 5 star rating; this is sincerely appreciated. Thank you also for appreciating our resolve in making an unexpected situation right for you. We're delighted to have been able to win you over and we look forward to welcoming you back again....

Bradford, United Kingdom
Reviewed 22 March 2016

Location ideal for us all as it saved looking for parking spaces in Nottingham. We all shared a mini bus. Pool and gym nice if you want to use it. Rooms big enough and sleeping was easy. If you are flying from East Midlands Airport then this hotel is ideal.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jamie D
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Jamie D Thank you for reviewing our hotel on TA and also for recommending our hotel as an ideal platform for the airport. Thank you for mentioning our leisure facilities and bedroom ambiance. We're happy that we have met your expectations and we look forward to welcoming you back again. Kind regards Sue Cave General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 

Additional Information about Hilton East Midlands Airport

Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Region: United Kingdom > England > Derbyshire > Castle Donington
Price Range: RM300 - RM689 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Travelocity and Hotels.com so you can book your Hilton East Midlands Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hotel Style:
#2 Luxury Hotel in Castle Donington
#3 Family Hotel in Castle Donington
#4 Business Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton East Midlands Airport staff and other travellers.
18 questions
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Questions? Get answers from Hilton East Midlands Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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