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Hilton East Midlands Airport

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Hilton East Midlands Airport
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1,487 Reviews from our TripAdvisor Community

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Showing 1,469: English reviews
Level Contributor
77 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 October 2015

Stayed here on a 'stay and park' deal prior to an early morning flight from East Mids. Check in was painless and pleasant. The receptionist was busy with another check in but instantly summoned a colleague to deal with me. The room was lovely - very comfortable, loved the dark wood decor and the excellent range of facilities including trouser... More 

Helpful?
Thank Trudi B
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Trudi B Thank you so much for posting your review on TA and also for giving us a 5 star review; this is sincerely appreciated. We're delighted that you enjoyed a great start to your holiday; thank you for mentioning the bedroom ambiance and facilities. We do hope that you get to spend a bit more time on your... More 

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 October 2015 via mobile

Booked this hotel for the park & fly service offered. What a disappointment - the rooms are very dated, the furniture was scratched, the window had a terrible draft coming through it, no cot bed mattress or covers were provided, and a member of staff spoke to me like I was a piece of dirt. Never again!!

Helpful?
2 Thank Nat123123
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Nat123123 Thank you for giving us your feedback about a recent stay at our hotel; this is sincerely appreicated as it enables us to introspect and improve our services in line with our guests expectations. At the outset please accept my apologies that your stay was not the best and that we gave you reason to believe that we... More 

Finland
Level Contributor
152 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 7 October 2015

Checkin was fast and efficient. Shown location of the breakfast restaurant. Room was fairly spacious, but pretty worn down and needs badly a renovation. WIFI was free, but incredibly slow. Had a room to the backside so room was quiet in a otherwise noicy area due to the proximity to motorways. Got in the morning bill under my door asking... More 

Helpful?
Thank MustaPekka
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear MustaPekka Thank you for giving us your feedback; your comments are invaluable as it allows us to see things from a customers perspective and allows us to improve our facilities and services to meet and exceed our guests expectations. We're sorry you did not enjoy your stay because of our location and your concern with the timings of the... More 

Bradford, United Kingdom
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 October 2015

I booked through Travel Republic and managed to get the same standard of room as my friends for £30 cheaper. I requested an early check in which was quoted as costing an additional £16 however on contacting the hotel on the morning of our stay I was advised the room was already available. The staff from the very first point... More 

Helpful?
Thank fiona s
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear finoa s Thank you for giving us your feedback on TA and also for mentioning our staff for their politeness, helpfulness and professionalism right from the first point of contact; this is sincerely appreciated and means a lot to us especially as it comes from a senior contributor on TA. We're delighted you enjoyed the wedding celebration and other... More 

Bridgnorth, United Kingdom
1 review
Reviewed 6 October 2015

I found that the Hilton Hotel at East Midlands Airport was very good, from the Room which was very clean and tidy. The facilities I used were the Breakfast which was very good, and a number of the conference rooms, as I was at an all day swimming conference. I would use this Hotel again when in the area.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jean C
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Jean C Thank you so much for posting your review on TA and also for recommending our hotel as a place to stay especially for a conference; this is sincerely appreciated. We're delighted that you enjoyed our conference facilities especially the breakfast; this is a key service commitment for us. Thank you for choosing our hotel and we look... More 

Canada
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 October 2015

We enjoyed our stay at the hotel. The room was comfortable and had everything we needed. The included breakfast was very good and we felt we got really good value. I would recommend staying here if you have an early flight.

Helpful?
Thank nebuchednezzar
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear nebuchednezzar Thank you so much for posting your review on TA and also for giving us a 5 star review; this is sincerely appreciated. We're grateful for your recommendation and delighted that you enjoyed all aspects of your stay especially the breakfast. Thank you for choosing our hotel and we look forward to welcoming you back again. Kind regards... More 

Preston
Level Contributor
99 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 5 October 2015 via mobile

Stayed here on business in September and had an enjoyable stay. Comfortable room and a very nice breakfast. Would be very handy to stay here if flying from the airport. Pleasant coffee shop inside and nice food available. Busy car park as can be expected with being so close to the airport. Staff friendly and helpful.

Helpful?
Thank Lindsey_singleton
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear Lindsey_singleton Thank you so much for posting your review on TA and also for mentioning our staff for their friendliness and helpfulness; this is sincerely appreciated. We're happy that we met with your expectations and that you enjoyed our service and facilities especially the breakfast; we're delighted that you had a great stay. Look forward to welcoming you back... More 

Mechelen, Belgium
1 review
Reviewed 4 October 2015

- The room is very old fashioned (you feel the springs of the matrass almost coming through); - Charging 14.99 Pounds for Internet which is slower than Internet free of charges in other (less pricy) hotels cannot be justified. Furthermore, connection is not stable (at least 2 interruptions during 1 hour connection). Not recommended.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stijn V
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Stijn V Thank you for taking the time to give us your feedback about your recent stay at out hotel; this is sincerely appreciated as it allows us to introspect and improve our service in line with our guests expectations. We're sorry that you experienced some challenges with the internet service on this occasion; our service provider BT Openzone... More 

Northants
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 October 2015

Comfortable quiet room. Secure parking. Taxi to the airport. Pick up on return flight and driven to our car - assistance with luggage. Would highly recommend using this hotel to start off your holiday.

Helpful?
Thank relaxedNorthants
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review

Dear relaxedNorthants Thank you so much for posting your review on TA and also for giving us a 5 star rating; this is sincerely appreciated. Thank you for recommending our hotel for the park and fly package; we're delighted that you had a great stay. Look forward to welcoming you back again. Kind regards Sue Cave General Manager More 

Basingstoke, United Kingdom
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 October 2015 via mobile

Staff were very polite and cutie even when a problem arose with booking. On looking into issue they were very quick and efficient in correcting. Facilities were excellent although rooms may be needing a refurbishment soon. Highly recommended

Helpful?
Thank Mike D
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Mike D Thank you so much for posting your review on TA and also for giving us a 5 star rating; this is sincerely appreciated especially as it comes from a senior TA contributor Thank you for recommending our hotel for the park and fly package and also for mentioning the efficiency of our staff in resolving challenges. We're... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 

Additional Information about Hilton East Midlands Airport

Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Region: United Kingdom > England > Derbyshire > Castle Donington
Price Range: RM354 - RM567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton EMEA, Booking.com, Travelocity and Priceline so you can book your Hilton East Midlands Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hotel Style:
#2 Luxury Hotel in Castle Donington
#3 Family Hotel in Castle Donington
#4 Business Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton East Midlands Airport staff and other travellers.
18 questions
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Questions? Get answers from Hilton East Midlands Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 107 is on the ground floor and easily accessible from reception.”
 of 5 bubbles 994petert, 30 Oct 2016 | Read review
“Try room 101”
 of 5 bubbles jimrE1068VD, 27 Oct 2016 | Read review
“Ask to upgrade,”
 of 5 bubbles darrenw119, 23 Sep 2016 | Read review
“Get as far away from reception as possible”
 of 5 bubbles Carmenclark, 18 Sep 2016 | Read review
“Don't forget to have your parking validated at reception before you leave”
 of 5 bubbles NottinghamStargazer, 20 Aug 2016 | Read review
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