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White Horse Lodge Hotel

207 reviews
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Traveller (60)
Room & Suite (26)
Dining (2)
Overview
  • Excellent28%
  • Very good32%
  • Average15%
  • Poor13%
  • Terrible12%
Travellers talk about
“buffet style”(4 reviews)
“groupon deal”(4 reviews)
“white horse”(10 reviews)
Free Internet
Free Parking
Non-Smoking Rooms
Restaurant
Bar/Lounge
Pets Allowed
Breakfast included
3.0 Star Hotel
All hotel details
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (207)Write a Review
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LanguageEnglish
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All reviewsbuffet stylegroupon dealwhite horseyoung ladypublic areassutton bankon arrivalevening mealbooked this hotelvery nice staythe room was niceyogurthuge bedtwin roomstayed for one nightnorth yorkshirenear future
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11 - 15 of 207 reviews
Reviewed 13 September 2017

Booked into this hotel for two nights, arrived at 18:30 to find a notice on the door saying the restaurant was not opening, no food was available. No mention of this on the website? Got to my room the carpet was filthy, the shower was...More

2  Thank dunlopillo1
Reviewed 7 September 2017

We needed a room for the night in Thirsk at short notice and this was all that was left. The price had gone up from the usual £40 a night to £75 ( breakfast £10 extra each ) due to the Thirsk races. For what...More

2  Thank David A
Reviewed 2 September 2017

Agree totally with Steve M review of July this year. We had a table booked for four on Friday evening, having been told a replacement chef had been found for one that had gone AWOL. Didn't happen, had to go back into Thirsk. Room was...More

3  Thank hodgy978
Response from WHLHotel-Management, Guest Relations Manager at White Horse Lodge HotelResponded 6 September 2017

Dear Mr Hodgy978 We are sorry for your overall experience at our hotel. Our Chef is away due to some unforeseen family circumstances, you should of been made aware about our other chef not coming in sooner rather than finding out when you return. -...More

Reviewed 21 August 2017

We booked into this hotel for one night as we were unable to extend another hotel booking to cover the need for an extra night. Choices were sparse to non existent due to an unreasonably large wedding taking place in the town! So the White...More

3  Thank Martin W
Response from Kimberley P, Guest Relations Manager at White Horse Lodge HotelResponded 23 August 2017

Thank you Martin W for posting the review, I apologise that you're overall experience was poor. I'm sorry that the room wasn't ready for when you checked in after 3pm - We had one of our housekeepers call in sick so there was only 1...More

Reviewed 18 August 2017 via mobile

Cramped twin room with the smallest bathroom i have ever encountered. It was a small twin room and with a bathroom squeezed in as an afterthought. Arrived back from Thirsk at 10pm looking to relax in the bar only to find it shut, and no...More

3  Thank Steve M
Response from Kimberley P, Guest Relations Manager at White Horse Lodge HotelResponded 23 August 2017

Thank you Steve M, for posting your review regarding our hotel - I'll would like to address some of the comments made within the review so future guest will have a better understanding. Regards to the payment comment, it's clearly states on booking.com, laterooms and...More

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About
Amenities
Top amenities
Free Internet
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$36 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$36 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (60)
Room & Suite (26)
Dining (2)
Hotel & Grounds (22)
Bathroom (22)
Questions & Answers
Ask a question
Diwheels
8 April 2017|
AnswerShow all 2 answers
Response from WHLHotel-Management | Property representative |
I can inform you that the hotel does not have disabled bathrooms or wheelchair accessible rooms Kind regards Kimberley Pilkington, Guest Service Manager - White Horse Lodge Hotel
0
Votes
susan c
16 September 2015|
Answer
Response from Ronald D | Reviewed this property |
Yes good quality tv and cable.
0
Votes
Room Tips
"Go elsewhere, there are none here."
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"away from the noisy road"
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"Ask for a room with a view of Sutton Bank."
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"Don't choose a room in this hotel"
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