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Kudos to the Residence Inn staff for their help with recovering lost clothing items for a stay recently. They were helpful in recovering and holding an important item, and did so quickly and with a great attitude. Front desk staff was tremendous --- thank you...More
Response from Erin W, Front Office Manager at Residence Inn Cleveland BeachwoodResponded 30 May 2016
Thank you for taking the time to recognize our staff. We are always looking to exceed expectations in our service delivery, and are please that our staff was able to do so. We look forward to having you stay with us again soon....More
Wonderful place to stay. fully equipped kitchen and dining area, all the comforts of home. Both beds were comfotable washer and dryer was very useful. I highly recommend this location. comfortable and spacious accommodation 2nd time at this location
Response from Erin W, Manager at Residence Inn Cleveland BeachwoodResponded 22 March 2016
Thank you for taking the time to share your comments. We appreciate your feedback, and look forward to having you as our guest again soon.
I work out of town and I stay here when I work in Beachwood, OH. I so love this hotel!!!
The staff is just plain amazing. I just called to say my schedule was changed and I wouldn't arrive until the next day. The front...More
1 Thank Rina S
Response from Erin W, Manager at Residence Inn Cleveland BeachwoodResponded 26 February 2016
Dear Rina S,
You comments have made our day! We shared them with the entire staff during our daily huddle. Everyone works hard and we appreciate when they are recognized so positively. We will keep up the hard work, and hope to see you again...More
I stayed here for 45 days to recover from a surgery at the Cleveland Clinic. The location was great for our needs and the staff was always attentive when we needed something. The property is close to the hwy and grocery stores/restaurants. Our suite was...More
Thank David W
Response from Erin W, Manager at Residence Inn Cleveland BeachwoodResponded 23 February 2016
Dear David W,
Thank you for sharing your experience at the Residence Inn Cleveland Beachwood.
We appreciate your feedback and are delighted to hear that you had a great stay. I will be sure to share your comments with the entire team. I know they...More
After an 800 mile - 14 hour run from Nebraska to Ohio we needed a place to crash. We elected to stay at the Residence Inn just outside of Cleveland in Beachwood, OH. The customer service was great. Needed a class of milk to settle...More
Thank Jeffrey T
Response from Erin W, Manager at Residence Inn Cleveland BeachwoodResponded 12 February 2016
Dear Jeffrey T,
Thank you for taking the time to share your kind comments. I am pleased to hear that the staff took good care of you, and that you enjoyed your stay. We look forward to serving you when again on your return trip....More