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Residence Inn Cleveland Beachwood

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Residence Inn Cleveland Beachwood
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209 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Reviewed 16 August 2015 via mobile

This is a nice property that I understand has been upgraded recently. The room was comfortable and clean. The breakfast was okay. My only complaint is that the front desk staff were unfriendly, not at all welcoming or engaging. During three interactions, I never saw a smile.

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Helpful?
Thank Brooks K
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for choosing the Residence Inn Beachwood and for taking the time to provide us with feedback about your stay. I was very disappointed to hear about our staff's inability to smile and make you feel welcome during your stay. I will certainly be addressing this with the entire staff as it is unacceptable behavior. I hope that you...

Cleveland, Ohio
Reviewed 8 August 2015

A friend and I spent a girls weekend here in one of the 2 BR, 2 bath suites and it was perfect for our stay. We were on the 2nd floor in Building 4 at the back of the property, and it was really quiet. All entrance doors require guest key card for access, and we did see security patrolling...

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Helpful?
Thank NorthCoastWellness
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you very much for staying with us and for the great comments. We greatly appreciate your feedback and are happy to hear that you enjoyed your stay. We have notified our staff to be on the lookout for any staples that may have come loose in all of our rooms to ensure this does not happen to anyone else....

Chicago, Illinois
Reviewed 27 July 2015

great pool area, 1/2 court basketball court, firepit, grill, etc. very comfortable rooms with living amenities (stove, fridge, etc.) Brianna provided exception customer service during our stay - highly recommend this hotel if traveling west-east along the 80/90 corridor

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Helpful?
Thank Kevin T
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Kevin, Thank you for choosing to stay at our hotel and for the great feedback. I will be sure to pass along your comments and will recognize Brianna for the great service! We hope to see you again soon! Thank you!

Grand Cayman
Reviewed 23 July 2015

We just spent nearly 3 months at this hotel and have nothing but positive things to say about all aspects of the hotel. We booked a 2 bedroom pure-room suite and it accommodated our family of 4 nicely. The staff were incredibly welcoming and generous in their time and made us feel like the hotel was a home for our...

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Helpful?
Thank T M
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for the kind words about our hotel. I will share them with our entire staff. We truly enjoyed having your family stay with us. Everyone misses you but we wish you and your family the best of luck! Thank you!

Columbus, Ohio
Reviewed 20 July 2015

I actually work for a different hotel in Ohio but the same company owns this property. I was able to speak with the operations manager Shawn via email and he set up my reservation without hassle. I did call to confirm my reservation during the morning hours and the front desk attendant was a bit rude which I communicated to...

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Helpful?
Thank Brittany H
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Brittany, Thank you for choosing our hotel and for taking the time to provide feedback about your stay. We appreciate the kind words and we share your comments with our staff. We hope to see you again soon! Thank you.

Albany, Oregon
Reviewed 20 July 2015

Hotel has been physically remodeled, but still has the same management style. Low customer service..Daily maid service is hit and miss. They failed 3 days in a row to make my room and I had to tell them each time and they still failed at making up for it by not replenishing my shampoo or emptying my trash or the...

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Helpful?
Thank Jamie B
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

We were very sorry to hear that your stay with us was unsatisfactory. There is no excuse for our failure to properly service your room throughout your stay. We are addressing this issue with our staff to make sure it does not happen again. We hope that you will be willing to give our hotel another chance to provide you...

Ambridge, Pennsylvania
Reviewed 10 July 2015 via mobile

Our family was in town for one evening prior to a scheduled surgery at the Cleveland Clinic. During this time of turmoil the hotel staff was exceptionally helpful and courteous to our entire family of 13. They were knowledgeable about the area were quick with recommendations. One staff member went above and beyond what could be expected. We would like...

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Helpful?
Thank Bridger2
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for choosing our hotel and for taking the time to provide feedback about your stay. I will be sure to pass on your kind words to the staff and will recognize Kenaisha as well. I hope every is recovering and that you will be able to come visit us again under better circumstances. Thank you!

Bloomington, Indiana, United States
Reviewed 7 July 2015

We booked this hotel for a weekend trip with our two adult sons. Our recently renovated suite was very spacious, with two bedrooms, each with a king bed and two bathrooms Our kitchen had every amenity one could wish for, there were three televisions and we were sorry it was not a season for using the fireplace. We enjoyed the...

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Helpful?
Thank Karen P
Terry N, General Manager at Residence Inn Cleveland Beachwood, responded to this review

We're glad you enjoyed your stay with us and thanks for the kudos on your room, our breakfast and, especially our staff!! We're very proud of them as well as our newly renovated hotel. We hope to see you all again soon!

Cleveland, Ohio
Reviewed 1 July 2015 via mobile

We are local and needed a place to stay after ceiling collapsed, etc. I had a stressed 5 year old to keep safe and happy. This place did the trick. Easy parking. Friendly & helpful front desk. Fun pool & hot tub. New or recently upgraded rooms. Best Residence Inn I have been in. Going back Sunday. Recommend highly!

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Helpful?
Thank Ann-Marie M
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

We are very sorry to hear about the flooding at your house but we are glad to hear that you were able to relax and enjoy your time with us. Please come see us again soon and hopefully under less stressful conditions! Thank you!

St. Catharines, Canada
Reviewed 1 July 2015

Stayed at the Residence Inn Cleveland Beachwood on a Blue Jays road trip in May. The hotel was clean and the staff that worked there were very friendly. The hotel has been recently renovated and is in excellent condition. Breakfast was the standard Marriott breakfast, it had everything that one would want: waffles, oatmeal, fruit, muffins, etc. They had cookies...

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Helpful?
1Thank Beachgirl747
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

We are happy to hear you enjoyed you stay with us. We appreciate you choosing our hotel and for taking the time to tell us about your stay. Hopefully we will see you again when the Blue Jays come back to Cleveland! Thank you!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Beachwood area of Cleveland, this Residence Inn by Marriott hotel is centrally located to everything Cleveland has to offer. Minutes away from major Cleveland corporations including Philips Medical Systems, Progressive Insurance, Rockwell Automation, Nestle, Cleveland Clinic, and walking distance to the new University Hospitals Ahuja Medical Center. Experience the best dining and shopping Cleveland has to offer at Legacy Village, Eton Collection and Beachwood Place. This Residence Inn Hotel has easy access to local attractions such as University Circle, Rock & Roll Hall of Fame, Progressive Field and Downtown. Enjoy spacious suites when visiting the adjacent communities of Shaker Heights, Cleveland Heights, Solon and Chagrin Falls. Thrive at the Residence Inn Cleveland Beachwood Hotel with FREE internet, FREE hot buffet style breakfast, and FREE social hours on select nights. ... more   less 

Additional Information about Residence Inn Cleveland Beachwood

Address: 3628 Park East Dr, Beachwood, OH 44122-4302
Region: United States > Ohio > Beachwood
Price Range: RM568 - RM925 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Beachwood 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Residence Inn Cleveland Beachwood Hotel Beachwood
Cleveland Residence Inn
Hotel Style:
#4 Family Hotel in Beachwood
#5 Romantic Hotel in Beachwood
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Cleveland Beachwood staff and other travellers.
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8 months ago

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Questions? Get answers from Residence Inn Cleveland Beachwood staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Top floor.”
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 of 5 bubbles ThePianoManII, 1 Aug 2016 | Read review
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