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BEST WESTERN Airport Inn & Suites Cleveland

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434 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Airport Inn & Suites Cleveland
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Showing 424: English reviews
Reviewed 9 August 2016 via mobile

The Best Western Cleveland Airport is a newer looking property with the features you'd expect, but nothing to take it to the next level where we would commit to staying again without trying other options first. The room was clean and well maintained. We were in a kitchenette suite, which was excellent for the small family gathering we met there...

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Helpful?
Thank Benjamin M
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for responding to our survey. We appreciate the feedback and we are sorry for your disappointments. We hope that you will give us another try as we strive to give the best service in the Cleveland area.

Reviewed 8 August 2016

This hotel was just off the freeway which I appreciated. The room was clean, which is my main concern and priority. We had plenty of space. I did not have any problems other than no juice for breakfast, which really isn't a problem. I was quite satisfied with our stay here

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Helpful?
Thank M5905HDtracys
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for choosing to stay with us, We realize that you have many options and are happy that you stayed with us. We hope to see you again in the near future.

Middleville, United States
Reviewed 8 August 2016

This hotel was not clean, the pool was the worse and the pool restroom was dirty with t.paper strewn about. Spills on the floor for 2 days and very little poolside chairs, ect.. Even my 3 year old noticed.

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Helpful?
Thank Linda M
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for your comments. We will use them to tighten up the areas of concern to our guest. We hope that you would give us another try.

Cleveland, Ohio, United States
Reviewed 1 August 2016

Overall good experience, except for breakfast. Get down there 30-45 minutes before it closes to make sure you get all the options as the other guests received. Most of the breakfast was put away and being put away as we filled our plates, milk was empty, coffee very watered down, and fruit was not restocked. Employees then started coming in...

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Helpful?
Thank Leah L
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for your comments and for staying with us. We are sorry for your inconvenience and hope that you will stay with us again when you are in cleveland.

Rantoul, Illinois
Reviewed 30 July 2016 via mobile

Stopped here on our way to Vermont. Arrived late. Friendly staff on arrival. 2 bed queen suite with a pullout couch was very spacious and pet friendly also. Very comfortable beds and nice breakfast offered in the morning. Very much recommended.

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Helpful?
Thank Tim B
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for choosing the Best Western for your hotel needs. We appreciate your business and hope to serve your needs again when you return to Cleveland.

Reviewed 25 July 2016

I hate staying in hotels because I always find something that wasn't cleaned to my satisfaction, but this hotel was very clean and well kept. The cleanliness made for a very pleasurable stay. The breakfast was very nice (typical make your own waffles, toast, bagels). The pool was a little cloudy, and small, but it was the ONLY thing that...

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Helpful?
Thank michellecN2904BA
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you so much for your positive comments and for choosing to stay with us. Our team takes great pride in our services and we hope to see you again in the near future.

Washington, DC
Reviewed 19 July 2016

Every hotel gouges the public during big events, so no surprise there. But if you are going to charge 4 or 5 times the normal rate during the Republican convention, you can at least provide a few upgrades. This hotel is fine for $60ish a night, but when people are paying hundreds, you could at least fix the equipment in...

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Helpful?
Thank TK_DC
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for conveying your thoughts to us. we do take them seriously and will use them to strengthen our operations. We are one of the lower priced hotels during the convention, so we are not price gouging. I realize that this is your perception so I respect your comment. If I can be of further service please do...

Rolling Meadows, Illinois, United States
Reviewed 18 July 2016

Delivered what I reserved, no issues with late arrival Breakfast buffet was good . Convenient location to cleveland and sites. Room was exceptionally clean and there were enough linen for the pull out bed.

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1Thank Mary T
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for staying with us. We are very happy that we were able to deliver a good experience to you. We hope to see you again in the near future.

Reviewed 17 July 2016 via mobile

Stayed the night on Friday the 15th. Was a one night stay, went to see Seinfeld and didn't want to drive the 2 hours back home. Everything was perfect. The lady checking us in was nice and the bed was comfortable. Would definitely stay again

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Helpful?
Thank Bryan C
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, This is great to hear! We take pride in our service and amenities and our thankful that you would return. We look forward to seeing you again.

El Paso, United States
Reviewed 15 July 2016

Hotel was selected because I needed to stay near airport with a hotel that has a 24 hour shuttle service. Although this hotel did not have vending machines they sold canned soft drinks for $1.and gave bottled water away. The WiFi speed seemed fast enough for my needs. The breakfast was very good, and the hours it was offered was...

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Helpful?
Thank Larry L
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for staying with us. We are glad you enjoyed your stay and were able to take advantage of our amenities. We hope to see you again in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Airport Inn & Suites Cleveland

Address: 16501 Snow Rd, Brook Park, OH 44142-2778
Region: United States > Ohio > Brook Park
Price Range: RM381 - RM501 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Airport Inn & Suites Cleveland 2.5*
Number of rooms: 64
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Also Known As:
Best Western Airport Hotel Brook Park
Best Western Airport Inn And Suites
Best Western Brook Park
Brook Park Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Airport Inn & Suites Cleveland staff and other travellers.
3 questions
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Monroe, Michigan
over a year ago

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Questions? Get answers from BEST WESTERN Airport Inn & Suites Cleveland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We've never had a bad room”
 of 5 bubbles RaeR828, 23 Sep 2016 | Read review
“We were on the third floor and had a nice room.”
 of 5 bubbles 654lynettew, 7 Sep 2016 | Read review
“have the usual reduced rates for seniors and for CAA/AAA members.”
 of 5 bubbles sharonwilkins, 17 Aug 2016 | Read review
“Noisy on the street side.”
 of 5 bubbles U8658FSdouglass, 25 May 2016 | Read review
“Just dont chose this hotel”
 of 5 bubbles stephanierfont, 25 Apr 2016 | Read review
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