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Doubletree Cleveland Downtown / Lakeside

2,102 reviews
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Traveller (222)
Room & Suite (86)
Dining (11)
Overview
  • Excellent30%
  • Very good35%
  • Average22%
  • Poor9%
  • Terrible4%
Travellers talk about
“cookies”(170 reviews)
“rock and roll hall”(401 reviews)
“hall of fame”(140 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
3.5 Star Hotel
All hotel details
Offers from Doubletree Cleveland Downtown / Lakeside
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,102)Write a Review
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All reviewscookiesrock and roll hallhall of famedouble treefree shuttleshuttle serviceexecutive floorwithin walking distancer rview of the lakescience centerfront desk staffhotel shuttlefootball stadiumbrowns stadiumbreakfast buffetroom key
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1 - 5 of 2,079 reviews
Reviewed yesterday

Great staff, always ready to help. The room and beds were very comfortable and clean. The staff all works together to make sure your stay is the best! Highly recommended! And the warm cookies are amazing as well. Don’t forget to pick them up at...More

Review collected in partnership with DoubleTree by Hilton
Thank annkO4186QS
Hotel's Favourite
Reviewed 23 October 2017

We came here for one night and it was really amazing and classy. We parked in the garage for a fee, but you have in and out privileges. The garage connects to the hotel and takes you right down to the lobby which is great....More

Thank Steve B
Response from Kristina W, Guest Relations Manager at Doubletree Cleveland Downtown / LakesideResponded 25 October 2017

Good Evening, Our entire team is focused on exceeding your expectations when you stay with us and we appreciate you taking the time out of your day to let us know how we’re doing. It is comments and suggestions like yours that allow us to...More

Reviewed 2 days ago

The staff at the front desk was awesome - Zee helped me out a ton as did the woman preparing the exec lounge, to the point where on my down the elevator a call was made so that my new room keys would be ready...More

Thank swelles7
Reviewed 6 days ago

Bought a package that included tickets to the Rock & Roll Hall of Fame, free full breakfast, free parking and shuttle. Great downtown location and customer service. Elevator to attached parking garage. Very comfortable beds, clean room.

Review collected in partnership with DoubleTree by Hilton
Thank Carol P
Response from Kristina W, Front Office Manager at Doubletree Cleveland Downtown / LakesideResponded 5 days ago

Thank you for your feedback. We are very pleased to hear that you enjoyed your experience at our hotel. We hope to see you again soon!

Reviewed 1 week ago via mobile

Arrived for an overnight stay. We are Diamond members and stay at ALOT of Hilton properties. We were very disappointed by these accommodations. Ladies at reception were great, very friendly. Gave us cookies, not warm, steered us to 18.00 a night parking. We asked about...More

Thank Charles W
Response from Kristina W, Guest Relations Manager at Doubletree Cleveland Downtown / LakesideResponded 1 week ago

Hello, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we didn't exceed your expectation your...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$126 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$126 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
Room types
Suites, Non-Smoking Rooms
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Traveller (222)
Room & Suite (86)
Dining (11)
Pool & Beach (9)
Hotel & Grounds (116)
Bathroom (27)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Terri M
6 August 2017|
AnswerShow all 10 answers
Response from Kimberly T | Reviewed this property |
I have been going there for more than 5 years and I have never seen any spiders. It is clean. Where were the spiders? Crap I have had a few spiders in my home.
1
Vote
Carol Lynn M
26 June 2017|
AnswerShow all 6 answers
Response from ALAN W | Reviewed this property |
The standard rate for parking is $18 per night. We stayed only 1 night & they did not charge us for parking. It may have been because I am a Hilton Honors member, but I even questioned it at checkout & they said no charge... More
2
Votes
Jayne S
25 June 2017|
AnswerShow all 5 answers
Response from Charles M | Reviewed this property |
Yes , they do, used the service .
0
Votes
Room Tips
"Go for the executive rooms for access to the executive lounge offering breakfast and evening reception with..."
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"East facing rooms have a lovely view, west facing rooms look onto another building."
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"Higher floors have a view of Lake Erie."
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"Just wonder if there is a good room, the hotel is poorly maintained"
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