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Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown \/ Lakeside
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1,775 Reviews from our TripAdvisor Community

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Showing 1,759: English reviews
Reviewed 2 days ago NEW

I has in Cleveland for a race and booked this location by accident. However I was very happy with my mistake, the staff are amazing as I have found at most Hilton's. We stayed on the 18th floor the room was great and they have a managers reception which was conveniently on our floor. I was surprised to get breakfast...

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Helpful?
Thank Hugh792
Cleveland, United States
Reviewed 3 days ago NEW

It was a very great experience over all. hotel was neat and clean and beds were very relaxing. Internet service worked flawlessly and top of all thing was the warm and fresh cookie. Reception gal was very friendly and professional.

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Thank 967syedw
Pittsburgh, United States
Reviewed 4 days ago NEW

This hotel really should not be a DoubleTree by Hilton. It is substandard to the high quality Hilton brand. I was on a Hilton honor floor and was so disappointed withthe room. The furniture, specefically the nightstands, desks and dresser were scuffed and varnish missing. Looked like something that would be for sale in a thrift store. The carpet was...

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Helpful?
Thank T6154JIjennifern
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to rate your experience. 100% guest satisfaction is our priority and we are disappointed to have fallen short of your expectations. We work hard to provide the best service and accommodations possible and your feedback allows us to improve in the areas that are displeasing. I have sent you an email regarding your experience...

Toronto, Canada
Reviewed 4 days ago NEW

Nice area - shuttle bus is very convenient and will take you pretty much anywhere downtown or you can even walk. The staff are very friendly. The lobby bar closes early and will literally kick you out at closing time whether you are finished your drink or not so don't expect to hang out there too late.

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Helpful?
Thank juliegT5414OB
Lakewood
Reviewed 1 week ago NEW

I had rooms blocked for our wedding. The total was supposed to be $150 for a room and the hotel charged everyone an extra $15 for parking when none of us requested parking nor did we need it because we came straight from the wedding on a bus. Also, it was supposed to be a block of rooms together however...

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Helpful?
Thank Z7586IUmelissap
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. Mrs. Patton, just for...

Niagara Falls, Canada
Reviewed 1 week ago

We come every year to watch the Cleveland Browns game, and the stadium is just down the street from the hotel. The hotel staff at the front desk and at the restaurant were very friendly and helpful; and they give away free warm cookies!!!!! The only complaint I have is the lack of service at the bar. We went there...

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Helpful?
Thank parkerandpilot
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to let us know about your stay. Please accept our sincerest apologies for your experience in our bar and your experience with our staff at Starbucks. Your feedback has been shared with the management team and your concerns are being addressed accordingly. Thank you for letting us know and we really do appreciate your...

Lexington, Kentucky
Reviewed 1 week ago

Pros: -Great location. Easy walk to Rock and Roll HOF and FirstEnergy Stadium -Free Shuttle -Convenient Parking -Everybody at front desk was incredibly friendly (wish I remembered their names. It was the ladies who worked the morning of 11/26 and 11/27) -Free warm cookies at check-in are always nice! Cons: -The room wasn't super clean, I'm not really OCD about...

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Helpful?
1Thank Rick P
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for letting us know about your stay with us. We are very sorry that we fell short of your expectations with the cleanliness of your room as well as the service in the restaurant. Your comments have been shared with our entire team to ensure a better experience for all of our guests, current and future. We are...

Somers Point
Reviewed 2 weeks ago

The staff are wonderful and helpful. Love that there's a Starbucks! The Rock and Roll Hall of Fame within walking distance. Nice rooms and quiet location makes this hotel one of my favorites in the country..

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1Thank Christopher R
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

We work hard to provide the best service and accommodations possible and we are pleased to have met your expectations. We really hope that you decide to pay us another visit when your travels bring you back to the area. Thank you for your feedback.

Attica, United States
Reviewed 2 weeks ago

This hotel stated 2 queen rooms, but the room we had did not have a normal queen size bed. I think a full size. The pillows were tiny little squares that smashed down to nothing. The bathroom was old and outdated. The individuals making the reservations gave conflicting information about breakfast being included in the price.

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Helpful?
1Thank lisahX5181ON
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Please accept our sincerest apologies for your experience. We are continually working hard to provide the best service and accommodations possible and we are disappointed to find that we fell short of your expectations. It is comments like yours that allows us to continue to do the things that our guests love and improve on things that are displeasing. We...

Oyster Bay, New York
Reviewed 2 weeks ago via mobile

Nice hotel with a great location. The hotel has parking for under $20 per day and we were able to walk to the Rock & Roll Hall of Fame and the stadium for a Browns game. We had a good dinner in the Bar one night but the breakfast was only average.

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Helpful?
Thank Dave K
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Providing the best service and accommodations possible is our number 1 priority here at Doubletree and we are pleased to have met your overall expectations. We look forward to your next visit with us, hopefully, in the not so distant future. Thank you for your feedback!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 

Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Ave E, Cleveland, OH 44114-1130
Region: United States > Ohio > Cleveland
Price Range: RM567 - RM860 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Cancelon, Orbitz, Priceline, Travelocity and Odigeo so you can book your Doubletree Cleveland Downtown / Lakeside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Cleveland Downtown / Lakeside staff and other travellers.
13 questions
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Anchorage, Alaska
5 months ago
lake ozark.Mo.
2 months ago
Ravenna, Ohio
Reston, Virginia
Pittsburgh, Pennsylvania

See all questions (13)

Questions? Get answers from Doubletree Cleveland Downtown / Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Personally I try to stay away from elevators and ice machines”
 of 5 bubbles Hugh792, 8 Dec 2016 | Read review
“there was nothing wrong with our room, we were on the 10th floor”
 of 5 bubbles parkerandpilot, 1 Dec 2016 | Read review
“Ask for a lake view room.”
 of 5 bubbles brandywinelady, 14 Nov 2016 | Read review
“Stay in the Executive rooms . They are alittle bigger, some with nice lakeside views, and come with some additional amenities”
 of 5 bubbles kenno11, 11 Nov 2016 | Read review
“High floors still have a lakeview.”
 of 5 bubbles ladyaph, 6 Nov 2016 | Read review
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