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Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
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813 Reviews from our TripAdvisor Community

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Showing 795: English reviews
Laguna Niguel
Reviewed 3 days ago NEW

Every staff member that I interacted with was courtesy and efficient. After a full day of meetings and an early flight out, I truly appreciated the friendly and accommodating staff. Consistent with the brand, the rooms were comfortable and clean. Shuttle service was prompt, with hot coffee available before boarding a 4:30 am shuttle.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Denise G
Erie
Reviewed 4 days ago NEWvia mobile

6 of us stayed here before flying out of Cleveland. The airport is right across the street but park and fly was cheaper than airport parking so we did that. The front desk staff and shuttle drivers were nice. We even got a ride to dinner and back...Fat Heads is good and close by! We've stayed here before, and it...

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Thank Amy C
Nashville, Tennessee
Reviewed 1 week ago

I've often thought of the "Garden Inn" franchise from Hilton to be a step above "Inn & Suites" mid-priced hotels. I'm finding more and more though that I'm disappointed with stays at Garden Inns. First, the good stuff. The staff is very friendly and attentive. They offered to drive me to a restaurant, less than a half a mile away,...

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Helpful?
Thank TENNDAWG
Cleveland, Ohio
Reviewed 1 week ago

From check in to the room amenities, to dinner, to breakfast, to just the overall experience at the hotel was amazing. I have no complaints about the stay, the staff or anything. I will definitely recommend this hotel to friends and family.

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Helpful?
Thank Nachelle B
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Nachelle B, Thank you for sending us a review! We love the positive feedback and really appreciate your recommendation to friends and family. Come back and see us next time you're in Cleveland. Sincerely, Desiree Dickinson Front Office Supervisor

North East, PA, United States
Reviewed 1 week ago

Overall experience of the hotel was decent, but when we went to check out, there was nobody at the front desk. We tried calling out in case they were in the back and then we quickly realized that he was sleeping in a chair in the lobby about 10 feet behind us. Hotel was okay outside of that if you...

Review collected in partnership with Hilton Garden Inn
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Thank richardsP3024FE
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear richardsP3024FE, We deeply apologize for the experience you had while checking out of the hotel. We thank you for bringing it to our attention when you did because it was addressed with the team member, and will not happen again. If there is anything else we can do for you at this time, please call the Assistant General Manager,...

Huron, Ohio
Reviewed 1 week ago

Once again, a wonderful experience! We have stayed at this hotel many times always good Close to airport and you can park for free I would always fecomend a Hilton hotel The only bab thing is they don't really have a niteclub area

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Thank briandI7392HT
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Hello brandI7392HT, Thank you for taking the time to send us feedback! We're happy we were able to create a "wonderful experience" for you! Even though we aren't close to the nightclubs of downtown Cleveland, you do get the benefit of free parking as opposed to the downtown properties. We hope to see you next time you visit Cleveland! Sincerely,...

Reviewed 1 week ago

Returning to Cleveland, OH for the holidays each year is made all the easier when staying at the Hilton Garden Inn Airport-- Hard to believe this is n airport hotel... (The back of the hotel faces beautiful woods.) But proximity (and the free hotel shuttle) to the airport is only part of the reason to stay at this property. This...

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Helpful?
Thank Patrick B
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Hi Patrick B, Thank you so much for the beautiful review! We love having you here, Patrick, and look forward to your return! Sincerely, Desiree Dickinson Front Office Supervisor

Bucyrus
Reviewed 2 weeks ago

Everything about our stay was great. The only drawback was that our stay was on New Years Eve and the restaurant.lounge closed early. The lobby was warm and inviting and we were told of a place to watch a major football game that was being televised that we were interested in watching. We could have watched in the hotel lobby...

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Thank Stephanie M
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Hello Stephanie M, Thanks for joining us to celebrate the New Year! We're happy to hear you enjoyed your experience at the hotel. Sorry we had to close the restaurant and bar a little early. I'm glad you were still able to watch the game and be able to get more drink options at the bar walking distance from us,...

Reviewed 2 weeks ago

Exceptional staff and clean and comfortable rooms! No complaints here. Especially for the price! The location is not the most beautiful part of the city, but its close the airport, to the Cleveland metroparks, and most importantly, to my family!

Review collected in partnership with Hilton Garden Inn
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Thank Jennifer C
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Hello Jennifer C, Thank you so much for writing us a review! We really appreciate feedback to let us know how we are doing and where we need to improve. We are so happy to hear how much you liked your room and location, even though we aren't downtown Cleveland. We will see you next time! Sincerely, Desiree Dickinson Front...

Cleveland, United States
Reviewed 2 weeks ago

We needed a hotel close to the airport and our wedding reception venue and the Hilton Garden Inn was a GREAT choice!!! Reasonable group rate prices for our family and friends, clean, quiet, modern rooms with comfortable mattresses, refrigerator and coffee maker. They offered a shuttle service to and from the reception for our guests and a shuttle service to...

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Thank T733VJchristinep
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Hello T733VJcrhistinep, First of all, thank you so much for choosing the Hilton Garden Inn Cleveland Airport for such an important and exciting time in your life! It was such a pleasure to have you and your guests stay with us that weekend, and we are thrilled to hear how much everyone enjoyed their stay! We look forward to seeing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 

Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135-6007
Region: United States > Ohio > Cleveland
Price Range: RM505 - RM1,049 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Travelocity, Expedia, Hotels.com, Priceline and HotelsforEveryone so you can book your Hilton Garden Inn Cleveland Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hotel Style:
#1 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#5 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Cleveland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Airport shuttle is free but you have to make a reservation.”
 of 5 bubbles TENNDAWG, 8 Jan 2017 | Read review
“All good rooms. Quiet hotel in any room we have stayed in.”
 of 5 bubbles Sunlover5, 13 Nov 2016 | Read review
“Breakfast features omelletes made to order --and waffles!”
 of 5 bubbles texwegian, 6 Nov 2016 | Read review
“Rooms on the back side look out to grass and trees. Front to parking lot”
 of 5 bubbles GaryD754, 24 Aug 2016 | Read review
“The shuttle will take you to the mall/subway station/stores so save on cab fare”
 of 5 bubbles joej381, 22 Aug 2016 | Read review
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