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Hilton Garden Inn Cleveland Downtown

Booking.comUS$109*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Garden Inn Cleveland Downtown
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1,404 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,382: English reviews
Buffalo, New York
Reviewed 29 April 2016

The staff is friendly and extremely interested in customer satisfaction. The hotel is clean in every area. The pool is lovely and the hot tub is clear and clean. You can't beat the home style hot breakfast that is included in the rock hall package. I can't wait to stay st this hotel again in the future.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank linspetsitty
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the very kind review. Please come back again soon.

Cincinnati, Ohio
Reviewed 29 April 2016 via mobile

I am a loyal HHonors member and stayed here instead of the venue where my meeting was being held. From the outside the building looks newer but the rooms are in desperate need of an upgrade. I was disappointed by the room decor and condition. But the nightly rate was very reasonable so I don't feel I was over charged....

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Helpful?
Thank luckyno39
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. Renovation is coming soon.

Charleston, WV
Reviewed 29 April 2016

Had a one-night stay here for an appointment at Cleveland Clinic. Hotel is only about an easy, simple 10 minute drive from the Clinic, straight down Carnegie Ave. It deserves more than 3 stars, but not quite 4. The staff was very gracious and friendly, and the suite we had was amply sized and clean. We had dinner and breakfast...

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Helpful?
Thank Charleston_WVMike
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for staying with us and please know we are scheduled for a full renovation later this year so please come back to see our new look along with our awesome staff.

Spring Valley, United States
Reviewed 28 April 2016

The hotel was a fair value. Long overdue repairs to the parking lot were taking place during my stay. I was also woken frequently due to a sliding mattress. Limited restaurants near by, but Ginza across the street was enjoyable.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Larry A
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for staying with us and for the review. Not only is our parking lot getting redone but we are getting all new beds later this year. Full renovation so please come back to see our new look.

Syracuse, New York
Reviewed 28 April 2016

Hotel is in a great location,all major attractions are within walking distance. Rooms are very nice and food at hotel was very good.Close to all major sports attractions.Easier to park your car and walk to locations.

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Helpful?
Thank KBRATPACK
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thanks for the wonderful 5-star review. We're glad to hear you enjoyed your stay and our location. We look forward to welcoming you back on your next trip to Cleveland!

Dallas, United States
Reviewed 26 April 2016

This hotel is located at the heart of Cleveland downtown, Its neat but a little old. The staff are courteous and very nice, they brighten your day with their smile and warm greetings. The fitness center is a no no.. it needs to be upgraded for Hilton standard, every other stuff is acceptable. The room cleaning service is fantastic, you...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Constant A
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review and for staying with us. Please know we have a full renovation scheduled later this year and the fitness center is part of it. So please come back and see our new look. Take care.

Martinsville, United States
Reviewed 25 April 2016

Happy with our stay at Hilton Garden Inn. Very close to Cleveland Indians ballpark. Free Shuttle service will take you all around town so you never have to drive. We enjoyed good food at The Hilton Garden Inn Restaurant.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Michael W
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad to read you had a nice stay with us. Please come back for there is plenty of baseball left.

Reviewed 25 April 2016

The location is perfect for attending both sporting events and the theatre district. A short walk gets you to many restaurants. The hotel's only draw back is having to pay for parking, which is typical in downtown locations.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank kevinmW8906XY
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review and yes, we are the closest hotel to the baseball stadium and literally around the corner from the basketball arena (Quicken Loans) and also around the corner to the theatre district. We also offer complimentary shuttle service Monday through Saturday for those who do not want to walk. Hope to have you back again soon.

New York City, New York
Reviewed 22 April 2016

When I checked in, I was forced to wait 20 min to check in, there was no Premium member check in line. The lady at the front desk was so rude. Wall of the room was too thin, you can here all the sounds from next room. I've stayed 4 nights and never slept well. I called front desk many...

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Helpful?
1Thank kota4800
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

From one Diamond member to another, I truly wish you had spoken with me prior to you leaving. Our sincere apologies for your unsatisfactory stay. Certainly not how our hotel operates as you can see from our many other satisfied guests. I am sorry!

Cincinnati, Ohio
Reviewed 21 April 2016 via mobile

I stayed here years ago and back for work and returning to what I know. Clean, comfortable room with great service from employees. Location so close to Progressive Field I was able to go to a game and enjoy dinner there. Cleveland clinic only 3 miles down same road. 2 restaurants on property and a few across the street. Right...

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Helpful?
Thank Holly C
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thanks for the 5-star review! We're glad you enjoyed your stay and were able to see an Indians game. We look forward to welcoming you back on your next trip to Cleveland. Take care!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Region: United States > Ohio > Cleveland
Price Range: RM537 - RM1,186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The city view is worth trying for.”
cdolmsted, 25 May 2017 | Read review
“Rooms are quiet except during a baseball game”
F9448XBanthonyc, 18 May 2017 | Read review
“Odd rooms have a view of the parking lot, evens face the road out front, some rooms have a great view of Progressive Field.”
cheryltX4107HJ, 19 Apr 2017 | Read review
“Higher floor, city view side for best views & least noise”
PA_Traveler12345, 4 Apr 2017 | Read review
“ask for city view on a top floor if possible”
jdroadking, 24 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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