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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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915 Reviews from our TripAdvisor Community

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Showing 899: English reviews
Erie, Pennsylvania
Reviewed 4 days ago NEWvia mobile

First time in Cleveland and I was impressed. The lobby was very well designed and the decorations were spectacular! I love the guitar! The front desk was nice and sincere and greeted me kindly. I had a lake view king room that was clean and comfy you can see the Rock and Roll Hall of Fame, the science center and...

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1Thank RyTurn92
Celebration, Florida
Reviewed 5 days ago NEWvia mobile

Was able to stay at the Cleveland Marriott Downtown at Key Center for Business and was pleasantly surprised. Very elegant feel and love the nicely appointed rooms and amenities! Great Bar! David's, their restaurant is nice! The breakfast buffet is reasonable and has good selection. Very friendly staff!! The location is great as it is within walking distance of several...

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Thank GodricHollow
New York
Reviewed 1 week ago

first off, maybe its because i usually dont spend this much on hotels,but we had a family wedding and wanted to all be together so the next day we could meet and all open xmas gifts together and it made it easy being all together. They offer valet parking if you want to spend $30 which wasnt happening, but there...

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Thank sanitationgirl2000
Evansville, Indiana
Reviewed 2 weeks ago

This hotel was located in a perfect spot for walking around downtown and going to see the Dallas Cowboys at the Football Stadium!! I would highly recommend this hotel to anyone who wants to park their car in the underground parking garage and just stroll thru the beautiful town!

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Thank kelrain2015
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello kelrain2015, Thank you for your recent review and recommendation of our hotel. I’m pleased to hear that you were able to accomplish your goals which made for an excellent experience. I hope you enjoyed the football game. I will be sure to share your kind feedback with my team and hope to see you in the near future. Sincerely,...

Toronto, Canada
Reviewed 3 weeks ago via mobile

Excellent service from valet parking through reception and just about any service in the hotel. Rooms are standard Marriott , wifi works great Gym is well equipped. There is a pool but it's pretty small While the property seems to be relatively old it's very well maintained. The hotel is located in walking distance from lots of bars, restaurants and...

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Thank Traveler2009
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Traveler2009, Thank you for your recent review and recommendation of our hotel. I’m pleased to hear that you were able to accomplish your goals which made for an excellent experience. It's certainly one of the most walkable cities I've ever experienced. Our team works hard to provide a remarkable stay day in and day out. I will be sure...

San Diego, California
Reviewed 3 weeks ago via mobile

I flew into Cleveland for the San Diego Chargers vs Cleveland Browns Christmas Eve Game. From the time I pulled up, their hospitality was superb. The rooms were clean and very comfortable. The location was within walking distance to all of the popular sites. Great Hotel.

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Thank MrAroundTheWorld
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello MrAroundTheWorld, Thank you for your recent review and recommendation of our hotel. I’m pleased to hear that you were able to accomplish your goals which made for an excellent experience. I hope you enjoyed the game no matter who you were routing for. I'll be sure to share your kind feedback with my team and hope to see you...

Waterloo, Canada
Reviewed 3 weeks ago via mobile

Location is a primary reason to stay. Within walking distance of Brown's stadium and the Rock and Roll Hall of Fame. The hotel itself is clean and on par with Marriott standards. The morning buffet breakfast is excellent however, gets quite busy on game days.

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Thank NormLWat
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello NormLWat, Thank you for your recent review and recommendation of our hotel. I’m pleased to hear that you were able to accomplish your goals which made for an excellent experience. Our team works hard to provide a remarkable stay day in and day out. I will be sure to share your kind feedback with my team and hope to...

Reviewed 4 weeks ago

Really nice, clean hotel with friendly staff. Great location--walking distance to Rock n' Roll Hall of Fame, Great Lakes Aquarium, and some great bars and restaurants. Will definitely stay here again!

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Thank Andie G
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Andie G. Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet your expectations and glad you were able to take advantage of the great amenities the city of Cleveland has to offer. Continue to Travel Brilliantly!!! Sincerely, Jamie Hill General Manager Cleveland Marriott Downtown...

Reviewed 15 December 2016

There is only a bar/restaurant with a very limited menu. Service is friendly but god-awful slow. Had to ask for water, bread (long wait) and beverage refill (long wait). Turned away desert when it arrived because it tool so long.

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Thank S. R
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello S.R. Thank you for taking the time to share your feedback on your recent experience with our hotel in Cleveland. I'm sorry that we were not able to meet and exceed your expectations with our food & beverage services. I've shared your feedback with my team in the efforts of improving from our mistakes. Also in efforts of this...

Columbus Ohio
Reviewed 6 December 2016

This hotel has a great location in downtown Cleveland, within walking distance of the Rock and Roll Hall of Fame and all the major Cleveland sports venues for the Browns, Indians and Cavs. Its close to Terminal Tower shopping and a zillion downtown shops,restaurants and bars. The hotel staff are all welcoming, particularly Samantha at the front desk. Rooms are...

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Thank AMagone
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello AMagone, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet and exceed your expectations. Being in the heart of it all presents wonderful opportunities for our guests to enjoy. Thank you also for sharing your concerns regarding the parking/valet. We will certainly monitor this...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Price Range: RM790 - RM1,321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott
Hotel Style:
#1 Green Hotel in Cleveland
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
16 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 2417 has a great view of Browns Stadium and Lake Erie.”
 of 5 bubbles AMagone, 5 Dec 2016 | Read review
“The hotel was pretty quite all around even with football crowd in the City”
 of 5 bubbles lilnation, 8 Nov 2016 | Read review
“Ask for a top floor in a quiet location”
 of 5 bubbles snowtrooperone, 30 Oct 2016 | Read review
“Ask for lake view. We were on a corner, with windows on 2 sides.”
  • more windows and city view behind closed curtains
  • lake view
  • Great view
 of 5 bubbles W1nterBaby, 12 Oct 2016 | Read review
“Corner room is awesome!!!!”
 of 5 bubbles 581carmar, 7 Oct 2016 | Read review
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