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Four Points by Sheraton Cleveland Airport

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215 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Houston, Texas
Reviewed 18 November 2014

Nothing fancy here - aging Holiday Inn, but was exactly what we needed for a quick night's sleep to catch a very early flight. Daryl at the front desk checked us in and was very professional and courteous, made sure we were set up for a wake up call and the airport shuttle for the next morning -he didn't drop...

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Helpful?
Thank IndigoEyes
Anaheim, California
Reviewed 11 November 2014

The hotel location was very conviniently close to the airport, however the condition was not simillar to typical Holiday Inn. The hotel would be amazing if it was rennovated and improved. People seemed really nice. Service and Cleanliness was not a concern.

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1Thank lonely_traveler1224
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear lonely_traveler1224, Thank you for your feedback and for choosing our hotel. I certainly apologize for the inconveniences you experienced over the condition of the hotel. Rest assured that your comments will be looked into and take actions accordingly. Be confident that your notes will be shared with the staff involved in the processes for taking the appropriate actions. We...

Reviewed 5 November 2014

unfortunately this my second time in this horrible hotelI have red marks on my body and I didn't think of Bed BUGs!!I really thought it wasfrom something I ate..come to find outmy bed was full ofbed bugs went to the front desk freaking out offer,& the only thing they offer me is $10. coupon then asked me if i want...

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1Thank seebal
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear seebal, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager IHGCare

Chennai
Reviewed 30 October 2014

With a pool, gym, laundry and a restaurant this property provides more than spacious and clean rooms. Rooms and corridors may wear deserted and aged look but not a deterrent. Wifi is free but signal issues slowed me down a little. No free breakfast but got some discounts. Italian restaurant and service was awesome.

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Helpful?
Thank GSLChennai
Erie
Reviewed 26 October 2014 via mobile

This is unfortunately my second stay here. I booked with Priceline's name your own price deal, which I've done numerous times and never had an issue. When I was shown the hotel I booked I immediately called Priceline. Of course there was nothing that could be done. Back to the hotel... Old, rundown, and noisy! We were put in a...

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2Thank NancyHurta
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear NancyHurta, Thank you for your comments. I am so sorry that you did not enjoy your stay with us. I will talk with the desk staff about room assignments when we have banquets going on. I am sorry for the frustrations this caused you. I have already contacted our maintenance manager about the pool heater to make sure that...

Bradenton, Florida
Reviewed 16 October 2014

We recently stayed at this Holiday Inn for a business event. The location was convenient and close to the interstate, and restaurants. The staff, especially Darrel (sp?) at the front desk was very pleasant and helpful! .

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Thank Bernadette V
Fresno, California
Reviewed 2 October 2014

Room with double beds and not queens.. Old stains on the carpet, very uncomfortable pillows, clogged tub drain (along with mold), air conditioner controls (some of them) locked out from use... Outlets in walls too loose to hold prongs into them

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Thank Jayobrien415
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Jay O, I am so sorry that we did not meet your expectations. We will be starting renovations soon and we will be updating everything. I hope that the next time you are in the area you give us a try and we can provide a better stay for you.

Stockbridge, Georgia, United States
Reviewed 9 September 2014

We arrived for a family reunion and wedding. Had a wonderful stay. Nice, quiet and close to restaurants and events. It was the perfect place for all of our events. The hot breakfast was just your usual eggs, and sausage but adequate to get you by. The staff was very friendly and ready to help in any way.

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2Thank Sarah B
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Sarah B, Thank you for your comments. I am pleased that you had a great stay! I hope the next time you come to Cleveland you choose to stay with us again! Thanks again!!

Reviewed 22 August 2014

The hotel room was clean. Very close to airport. Only complaint is the shuttle service should be better explained at check in. I was told to call the desk when i needed a shuttle and it will be provided. However when I called in the morning I was told it comes every 30 min and I need to get the...

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3Thank Leo0819
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Leo0819, Thank you for your comments. I am so sorry that you had such dificulties with our staff and driver. I will be talking with them personally so this does not happen again. Again I am so sorry for these issues and hope that the next time you are in Cleveland you try us again.

Indianapolis, Indiana
Reviewed 20 August 2014

First let me say the service was good. Other than failing to great me as a platinum Member and offer me something for my continued loyalty, check in was perfect. The hotel is a bid dated. The treadmills in the gyms are more than a decade old. Although they had good machines for lifting weights, they aerobic machines need to...

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Helpful?
Thank Mark H
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Mark H, Thank you for your comments. I am sorry that you were not greated as a Platinum member, I will talk with the guest service agents to make sure this does not happen. We are planning on renovating our entire hotel. With this renovation we will be updating our fitness center. I am happy our location worked well...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Where You Want to Be. The Four Points by Sheraton Cleveland Airport is conveniently located off Interstate Highway 71, with quick access to I-90 and I-480. The excitement of downtown Cleveland is only 8 miles from our hotel. Our free 24-hour shuttle service makes it easy to get to and from Cleveland Hopkins International Airport (CLE), which is 3 miles away. Adjacent to the airport is the expansive International Exposition Center, which accommodates a range of events throughout the year.All under One Roof. We have everything you want and need, from a friendly staff to free wireless High Speed Internet Access throughout the hotel. Make time for exercise in our state-of-the-art fitness center, or swim in the heated indoor pool. Join us at The Hub for some of the areas best barbecue, other regional fare, and our Best Brews™. If youre in a hurry, grab a snack in The Pantry. Totaling more than 7,000 square feet, our versatile function space can host up to 300 attendees for your next business or social gathering, and a business center provides support services.Home away from Home. Our 147 guest rooms have been recently renovated to ensure great stays. Work via free High Speed Internet Access at a large desk with an ergonomic chair; breaks are fueled by in-room coffee, tea, and free bottled water from a mini-fridge. Relax in front of a 52-inch flat screen TV with premium cable channels as your devices charge at a convenient docking station. Close the blackout blinds and enjoy a great nights sleep in a Four Points signature bed, then wake up with a shower in the well-lit bathroom. ... more   less 

Additional Information about Four Points by Sheraton Cleveland Airport

Address: 4181 West 150th Street, Cleveland, OH 44135 (Formerly Cleveland Airport Hotel)
Region: United States > Ohio > Cleveland
Price Range: RM378 - RM840 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Cleveland Airport 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Cleveland Airport Hotel Cleveland
Cleveland Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Cleveland Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Cleveland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“2nd floor was conmpleted”
 of 5 bubbles Victor1Travelin1, 28 Sep 2016 | Read review
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 of 5 bubbles 455CraigY, 18 Aug 2016 | Read review
“rooms on top floors definitely better”
 of 5 bubbles BLRvisit, 18 Aug 2015 | Read review
“Don't go here.”
 of 5 bubbles 155meganr, 30 Jul 2015 | Read review
“Main parking lot is at the back of the hotel, away from the main lobby and entrance.”
 of 5 bubbles TimothyA569, 10 Jul 2015 | Read review
5 of 5