We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Ritz-Carlton, Cleveland

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Ritz-Carlton, Cleveland
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

685 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 678: English reviews
Start your review of The Ritz-Carlton, Cleveland
 Click to rate
Dexter, Michigan
Reviewed yesterday NEW

The hotel is under renovation in the public area leaving one to know your room and the restaurant. A top hotel without a lobby and public spacing is lacking. The staff at all levels was competent and gracious. The room was comfortable but showing signs of wear at the edges. We had breakfast in the Muse dinning room which is...

 Report
Helpful?
Thank pen1
Reviewed 1 week ago via mobile

Room wasn't clean to perfection, ask a room attendant to clean she an attitude, called down for service didn't get what I asked for until 30 minutes later. They have construction going on couldn't sleep had somewhere to be early.

 Report
Helpful?
Thank Andrea D
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Andrea D, Thank you for taking the time to share your review. We greatly value your comments regarding ongoing upgrades to the property, and we take them to heart. Our Ladies and Gentlemen make guest service their top priority and they strive, every day, to provide that quality customer service. I sincerely apologize that we did not meet your...

New Braunfels, Texas
Reviewed 2 weeks ago

Undergoing renovation. Muse restaurant was very good but not inexpensive. Valet parking only. Didn't have a chance to avail ourselves of other advertised facilities since we were only there for one night.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank CandymanTX
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear CandymanTX, We sincerely appreciate your review and thank you so much for staying with us! We are glad to hear that you enjoyed your experience in Muse and the unique culinary offerings. We look forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation! Sincerely, Yael

Canfield, United States
Reviewed 2 weeks ago

Top shelve service staff room food you cant beat this place .They look after every need. Had a wonderful time.The property is currently under renovation but you will not be bothered by this they have gone to great lenths to concel from guests.I highly recomend this hotel to anyone going to Clevland Ohio.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank K3606KIrobertr
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear K3606KIrobertr, Thank you so much for sharing your positive experience with us and we are so pleased to hear that you had a wonderful stay at The Ritz-Carlton, Cleveland! Our Ladies and Gentlemen are very proud of the legendary and personalized service for which we strive for on a daily basis and they will be thrilled to hear that...

youngstown, ohio
Reviewed 3 weeks ago

While I really enjoyed my stay, it is not the same caliber as other Ritz Carltons. The staff was very nice and helpful and the room was comfortable and clean. I do realize it is undergoing a renovation so I am anxious to see the improvements. It is in a great location being attached to Tower City and Horseshoe Casino....

 Report
Helpful?
Thank acmom3
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear acmom3, We sincerely appreciate your kind review and thank you for staying with us! We are glad to hear that you enjoyed our convenient downtown location and our legendary service from our Ladies and Gentlemen. We will be looking forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation! Sincerely, Yael

Raleigh, North Carolina
Reviewed 4 weeks ago

This guy is awesome and a service first guy! I love how he treated me and my family! I would stay there just because of him. He was attentive and filled all my needs. This brother is the future of the hospitality industry!

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank tyrelll763
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear tyrelll763, Thank you so much for sharing your positive experience and we are so pleased to hear you had a memorable stay with us. I am thrilled that you were able to experience our personalized legendary service that we are are very proud of and I will make sure to share your kind words with Demetrius. We are looking...

Melbourne, Florida
Reviewed 17 March 2017

I come to Ritz Cleveland every month. The hotel and crew never changes. The basics of a great hotel. Everyone remembers your name. And is naturally friendly and happy to see you again! Little more pricey than other hotels downtown. But I think you get twice the overall value when you loon back on overall stay experience Best value. 'Professional...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank Brett S
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Brett S, Thank you so much for sharing your positive experience with us and we are so pleased to hear you had another memorable stay at The Ritz-Carlton, Cleveland. We are thrilled that you had the pleasure of experiencing our Professional Pursuits Package and that you enjoyed the special offers included. Our Ladies and Gentlemen are very proud of...

Longview, United States
Reviewed 13 March 2017

Wife and I wanted to stay someone nice our last night in the OH / PA area. This was a very nice hotel. It's currently being remodeled, otherwise I probably would have said it was a great hotel. The bed was very comfortable and the black-out blinds were so dark we slept much later than we had planned! That's a...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank William P
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear William P, We sincerely appreciate your kind review, thank you so much for selecting us to be a part of your last night in Cleveland! We are glad to hear that you enjoyed our comfortable beds during your stay and we look forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation. Sincerely, Yael

London, United Kingdom
Reviewed 10 March 2017

A beautiful building replete with history and charm. However, Ritz Carlton Cleveland looks tired at the edges, and can be so much better! Lobby staff were so indifferent it's just put me off this hotel!

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank ACUBIEN G
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear ACUBIEN G, Thank you for the review of our hotel, which is currently undergoing a transformation that will be completed soon. I am happy we could accommodate you during your visit to Cleveland, and I apologize for the inconvenience you experienced. Please know that this is not the standard of service we expect from our team. I will be...

Columbus, Ohio
Reviewed 2 March 2017

This hotel is meticulously Clean and service is excellent. They were doing work on the hotel but gave a free drink for the inconvenience. Ambiance is very nice. The food they serve for business meetings is quite good.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank N9763FZjaimem
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear N9763FZjaimem, Thank you so much for sharing your positive experience with us and we are pleased to hear you had a memorable stay at The Ritz-Carlton, Cleveland. We are glad that you enjoyed our delicious and unique culinary offerings during your business meeting. Our Ladies and Gentlemen are very proud of the cleanliness and personalized service for which we...

152 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (144)
Viewed
Hotel & Grounds (17)
Viewed
Bathroom (10)
Viewed
Room/Suite (42)
Viewed
Dining (7)
Viewed
View from Room (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (64)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (8)
Viewed
Business Centre/Function Rooms (5)
Viewed
Dining (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cleveland hotels
0.7 km away
Hilton Cleveland Downtown
Hilton Cleveland Downtown
#2 of 38 in Cleveland
524 reviews
0.6 km away
Drury Plaza Hotel Cleveland Downtown
0.8 km away
Metropolitan at The 9, Autograph Collection
Show Prices
Show Prices
Show Prices
0.8 km away
The Westin Cleveland Downtown
0.5 km away
Hyatt Regency Cleveland at The Arcade
0.2 km away
Renaissance Cleveland Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Region: United States > Ohio > Cleveland
Price Range: RM1,672 - RM2,279 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Priceline, Travelocity, Orbitz, TripOnline SA, Hotels.com, Marriott, getaroom.com, Cheap Tickets, Jetsetter and HotelQuickly so you can book your The Ritz-Carlton, Cleveland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
Hotel Style:
#2 Romantic Hotel in Cleveland
#6 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cleveland staff and other travellers.
20 questions
Ask a question

See all questions (20)

Questions? Get answers from The Ritz-Carlton, Cleveland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the Club Floor if rooms are available.”
405lorriec, 8 Jan 2017 | Read review
“must choose club level. Pay a little more and make up for it is food, drink and service.”
warreng999, 16 Dec 2016 | Read review
“Check in times may be a problem when visiting basketball teams are staying there.”
220raunk, 13 Sep 2016 | Read review
“Club floor is cool! Say hello to Alice as she is fantastic.”
EdStory, 12 Sep 2016 | Read review
“The Club Level is, in my opinion, is worth every penny.”
RAT001, 9 Sep 2016 | Read review
5 of 5