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The Westin Cleveland Downtown

1,119 reviews
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Traveller (346)
Room & Suite (337)
Dining (80)
Overview
  • Excellent59%
  • Very good25%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
“urban farmer”(125 reviews)
“rock and roll hall”(112 reviews)
“front desk”(170 reviews)
Free Internet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from The Westin Cleveland Downtown
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,119)Write a Review
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1,108 results
Traveller rating
638
277
106
48
39
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LanguageEnglish
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638
277
106
48
39
Show reviews that mention
All reviewsurban farmerrock and roll hallfront deskheavenly bedthe club loungelake viewconvention centerwithin walking distanceroom servicebeautiful hotelvalet parkingfootball stadiumfirst energy stadiumhall of famevalet servicebrowns stadiumupon check
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1 - 5 of 1,108 reviews
Reviewed 5 days ago via mobile

Great room. Located In the middle of downtown. Hotel was Close to everything. Nice staff. Rooms were clean. Bed was comfy. Very quiet hotel. Bar was great. Restaurant is expensive but good. Will come back here again.

Thank Mike L
Hotel's Favourite
Reviewed 23 October 2017

Spent a birthday weekend here with the SO in September. Service is excellent - responsive and attentive without being overbearing. The location is excellent for the lakefront venues - football, Rock & Roll Hall Of Fame, Science Museum - all of which can be walked....More

Thank JohnMax66
Response from Matt M, Director of Operations at The Westin Cleveland DowntownResponded 30 October 2017

Dear JohnMax66, Thank you for letting us be a part of your special birthday weekend. I'm glad to read that you had such a wonderful time and plan on returning. Be well, Matt Matko Director of Operations

Reviewed 1 week ago

As a SPG member, we always try to stay at Starwood properties so this was an easy choice for our stay in CLE. Great art throughout hotel and good location are a big plus. Attached restaurant is fabulousMore

Thank Glenn K
Response from Ryan B, General Manager at The Westin Cleveland DowntownResponded 1 week ago

Dear Glenn K, Thank you for being part of the SPG family and for taking the time to share your stay experience with us. I'm glad that you had such a wonderful time and enjoyed the many amenities our property has to offer. I look...More

Reviewed 1 week ago

In the last year I've spen 95 nights in hotels. Whether they have been luxury, mid-range, or side of the road motels, I have yet to find another hotel that has shown less interest in making my stay in any way pleasant. I can't even...More

Thank jneely77
Response from Ryan B, General Manager at The Westin Cleveland DowntownResponded 1 week ago

Dear jneely77, I am very sorry that you had a disappointing experience at our property. I am embarrassed that you left feeling the way you did as our goal is to have people leave refreshed and excited to come stay with us agin. I do...More

Reviewed 2 weeks ago via mobile

I decided to stay at the Westin for a clients wedding. They had a block of discounted rooms for the guests but I decided to reserve the club room for the amenities such as morning breakfast and evening snacks. As well as use the lounge....More

Thank diora
Response from Ryan B, General Manager at The Westin Cleveland DowntownResponded 2 weeks ago

Dear diora, It was disappointing to read your review of our property and I'm sorry that you did not have the anticipated impressive time that I'm sure you were expecting. I was glad that a manager was able to extend a credit to your card...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$119 - US$285 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#6 Luxury Hotel in Cleveland
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$285 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#6 Luxury Hotel in Cleveland
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (346)
Room & Suite (337)
Dining (80)
Pool & Beach (1)
Hotel & Grounds (292)
Bathroom (33)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Thatbassisloud
14 December 2017|
AnswerShow all 6 answers
Response from Kathy C | Reviewed this property |
I will tell you our time there was not good. They treated me poorly and they knew they were wrong. They gave us an "up grade". Will never go back!
1
Vote
Riley G
18 October 2017|
AnswerShow all 4 answers
Response from Mary R | Reviewed this property |
I believe you can be 18 but I would definitely call the hotel to confirm.
1
Vote
MisterTiffy
13 July 2017|
AnswerShow all 4 answers
Response from alliel1 | Reviewed this property |
Sorry. I didn't use it either...
0
Votes
Room Tips
"Go to another hotel"
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"high floor with a view"
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"Ask for a lake view, 11th floor or higher!"
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"West side shows Lake Erie."
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