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All reviewsurban farmerrock and roll hallfront deskheavenly bedthe club loungelake viewconvention centerwithin walking distanceroom servicebeautiful hotelvalet parkingfootball stadiumfirst energy stadiumhall of famevalet servicebrowns stadiumupon check
Great room. Located In the middle of downtown. Hotel was Close to everything. Nice staff. Rooms were clean. Bed was comfy. Very quiet hotel. Bar was great. Restaurant is expensive but good. Will come back here again.
Spent a birthday weekend here with the SO in September.
Service is excellent - responsive and attentive without being overbearing.
The location is excellent for the lakefront venues - football, Rock & Roll Hall Of Fame, Science Museum - all of which can be walked....More
Response from Matt M, Director of Operations at The Westin Cleveland DowntownResponded 30 October 2017
Thank you for letting us be a part of your special birthday weekend. I'm glad to read that you had such a wonderful time and plan on returning.
Director of Operations
As a SPG member, we always try to stay at Starwood properties so this was an easy choice for our stay in CLE. Great art throughout hotel and good location are a big plus. Attached restaurant is fabulousMore
Thank Glenn K
Response from Ryan B, General Manager at The Westin Cleveland DowntownResponded 4 days ago
Dear Glenn K,
Thank you for being part of the SPG family and for taking the time to share your stay experience with us. I'm glad that you had such a wonderful time and enjoyed the many amenities our property has to offer.
In the last year I've spen 95 nights in hotels. Whether they have been luxury, mid-range, or side of the road motels, I have yet to find another hotel that has shown less interest in making my stay in any way pleasant. I can't even...More
Response from Ryan B, General Manager at The Westin Cleveland DowntownResponded 5 days ago
I am very sorry that you had a disappointing experience at our property. I am embarrassed that you left feeling the way you did as our goal is to have people leave refreshed and excited to come stay with us agin. I do...More
I decided to stay at the Westin for a clients wedding. They had a block of discounted rooms for the guests but I decided to reserve the club room for the amenities such as morning breakfast and evening snacks. As well as use the lounge....More
Response from Ryan B, General Manager at The Westin Cleveland DowntownResponded 2 weeks ago
It was disappointing to read your review of our property and I'm sorry that you did not have the anticipated impressive time that I'm sure you were expecting. I was glad that a manager was able to extend a credit to your card...More