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The Westin Cleveland Downtown

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The Westin Cleveland Downtown
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885 Reviews from our TripAdvisor Community

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Showing 878: English reviews
Knoxville, Tennessee
Reviewed 2 days ago NEWvia mobile

My husband, daughter and I stayed here for 5 days and it was by far one of the best experiences we have ever had. The staff was incredibly nice and willing to help any way they could. They even let us bring our dog for free and brought him his own bed and water and food bowl. We fell in...

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Thank self2000
Arlington, Texas, United States
Reviewed 4 days ago NEWvia mobile

I had to stay here for business and was throughly happy the whole time. From the minute you arrive you are waited on. Very very pleasant staff both in person and on the phone. No issues were noted and I would definitely use this hotel for both business and pleasure. The convention center is very close and within walking distance....

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Thank Andy B
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Andy B, Thank you for sharing your comments. We appreciate you staying with us and hope that you will return again soon. Be well, Bob Megazzini General Manager

Essex
Reviewed 5 days ago NEWvia mobile

I always love staying at a Westin. If you travel no matter the purpose you want to be comfortable right. Although I gave a very good rating there were two negatives that feel I need to share. The sheets were extremely stiff, it felt as if the sheets were applied with heavy starch. Secondarily, and I found this to be...

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Thank Keith M
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Keith M, Thank you for sharing your comments regarding your stay. I do apologize that you didn't have bottled water in your room. I have spoke with our leaders in that area and I can assure you on your return visit you will not experience this oversight again. Be well, Bob Megazzini General Manager

Chicago, Illinois
Reviewed 1 week ago

Stayed two nights as two different reservations. It's a nice hotel, right in the middle of downtown. I was upgraded to a corner suite as a Platinum, lounge was closed due to off-season but we were offered breakfast at the lobby restaurant. They had a hot water issue early morning when everyone was getting ready, hotel staff went above and...

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Thank Airplane787
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Airplane787, I'm so glad you enjoyed your stay and that our team helped you out during the water issue. We look forward to you coming back to stay! Be well, Bob Megazzini General Manager

Chicago, Illinois
Reviewed 1 week ago

We stayed at the Westin during the holidays on our way to visit family. The front desk was very welcoming and quick to get us into a room after our 5 hour drive. The rooms are clean, spacious and very comfortable. I love the walk in shower and the ingenious design of turning on the water! We walked to E4th...

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Thank Sherry V
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Sherry V, Great to read that you had an amazing time while staying with us during your visit with family. We hope to see you again soon. Be well, Bob Megazzini General Manager

Rochester, New York
Reviewed 2 weeks ago via mobile

This was a great place to stay. Rooms were clean and quiet. Downtown Cleveland has a lot to offer! All within walking distance of the hotel. We will return in the summer for a baseball game and nightlife. Highly recommend this hotel.

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1Thank lbr0gan
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear lbr0gan, We are so grateful that you spent your New Years Eve with us! We wish you a wonderul and prospersous New Year that will bring you back to stay with us again soon. Be well, Bob Megazzini General Manager

Bowie, Maryland
Reviewed 2 weeks ago

I stay at this hotel on a regular basis and it is very consistent. The rooms are spacious, the beds are comfortable, the linens good. The bathroom showers are beautiful - done in a blue/white patterned tile (no tub) and have great water pressure. It is quiet - you don't hear anything in the hallways and the staff is always...

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Thank Susan C
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Susan C, We are so happy that you are a "regular" at our property. It's great to hear that you are continuing to enjoy your time with us as we enjoy being your host. Be well, Bob Megazzini General Manager

Tulare, California
Reviewed 3 weeks ago

After a long drive, and staying at a hotel with a science experiment growing under the bathmat on the previous evening, this hotel was a breath of fresh air!!! We had a little difficulty with traffic, as we rolled in near the end of an Indian's game on July 4th, but found it quickly, and without incident. The staff was...

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Thank Honest J
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Honest J, Thank you for sharing your comments! I'm so glad that you and your family had a safe trip to our property and were able to enjoy the "glow" of the evening! We hope you are able to visit with us again. Be well, Bob Megazzini General Manager

Vienna, Ohio
Reviewed 3 weeks ago

We usually stay at Aloft, but it was booked and they suggested this location. It was really a nice hotel. The bed was very comfortable. The room was spacious. Staff were all very friendly. Late check out is available until 3pm on weekends which is really nice. We ate Breakfast at the Urban Farmer and everything was very tasty. We...

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Thank DoctorMT
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear DoctorMT, We are looking forward to being your "go to" hotel! Be well, Bob Megazzini General Manager

CHESTERFIELD
Reviewed 3 weeks ago via mobile

The room was nicely appointed - modern look. However, the pillows were horrible. The four of each woke up every day with neck /shoulder pain. Mattress way too soft...feel towards middle. Parking was not cheap..$30 a day and to tip each in and out? No option to self park at hotel. Across the street the Drury plaza we found out...

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1Thank Michele D
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Michele D, We appreciate your comments and hope that you will come to stay with us again soon. Be well, Bob Megazzini General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: RM716 - RM1,384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
Hotel Style:
#2 Luxury Hotel in Cleveland
#2 Family Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
21 questions
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7 months ago
Chicago, Illinois
Grayson, Kentucky
8 months ago

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room facing the lake no the high floor.”
 of 5 bubbles Airplane787, 14 Jan 2017 | Read review
“Ask for a lake view!”
 of 5 bubbles sctemp2, 4 Jan 2017 | Read review
“I don't know if there is a bad room, a lake view is nice.”
 of 5 bubbles janehI2079LF, 13 Dec 2016 | Read review
“The price was a fair mid-range price, with luxury accommodations!”
 of 5 bubbles partypatty3662, 7 Dec 2016 | Read review
“We were happy with our City View room. The lights are beautiful. There are lake views available.”
 of 5 bubbles 508triciam, 30 Nov 2016 | Read review
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