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The Westin Cleveland Downtown

Westin.comUS$159*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$199*
US$159*
US$199*
US$199*
US$159*
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The Westin Cleveland Downtown
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937 Reviews from our TripAdvisor Community

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Showing 928: English reviews
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San Diego, California
Reviewed yesterday NEWvia mobile

Average hotel and pricey. Lobby was nice enough looking. The walls in the elevator felt like an Escher, carnival mural. The room scheme was confusing and too dark. The lamps have plugs four feet off the ground. Shower door leaks profusely. Bathroom size didn't match bedroom. The dunce-cap, time-out reading nook? was very strange. However, Barbara on the phone offered...

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Helpful?
Thank KennethPatrick
Toronto, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We were in Cleveland for the weekend and chose the Westin for its proximity to the Convention Centre. We stayed on the Salon floor and had access of the most beautiful space for relaxing while taking in the view of the lake. The free hors d'oeuvres and snacks were fantastic, as was the service! Our suite was spacious, comfortable and...

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Helpful?
1Thank M Charles F
About Hotel's Favourite Review
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear M Charles F, I appreciate you taking the time to share your experience and elated to read that you had such a great time. We are looking forward to your next visit. Be well, Bob Megazzini General Manager

Cleveland, Ohio
Reviewed 2 days ago NEW

Each and Every Staff Member that I encountered was kind, thoughtful, caring, sincere, helpful accommodating and desirous of seeing that my visit as part of an Event being held here would be memorable. I had the opportunity to stay overnight and the suite provided was impeccably maintained.

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Helpful?
Thank Emilie U
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Emilie U, It was awesome to read that you had an outstanding time while staying with us and attending an event at the property as well. We are looking forward to your return. Be well, Bob Megazzini General Manager

New York City, New York
Reviewed 4 days ago NEW

I stay in hotels for business 125-150 nights a year, including many stays at Westin hotels. This one is fine. The service is pretty good as is the location (although there are other good hotels nearby). I think that the hotel is a bit more frayed than the average Westin and the room service options were a bit more limited....

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Helpful?
Thank FreqTraveler234
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear FreqTraveler234, I appreciate you taking the time to share your stay experience and do hope you will consider staying with us again on one of your many business trips. Travel safe. Be well, Bob Megazzini General Manager

Virginia
Reviewed 1 week ago via mobile

This hotel seems to be right out of the 70's with a poor update. There are some really nice features including outlets by the bed. However it otherwise is frustrating. The formerly heavenly bed should be cast into the flames. Someone should shed light in the rooms with better placement of lamps and more. The closet required a flashlight. The...

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Helpful?
Thank lotsotripsneedsleep
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear lotsotripsneedsleep, We appreciate you taking the time to share your experience and apologize that you did not enjoy your room, but glad that our staff was really friendly and made your stay worthwhile. We hope that you will find your way back to our property and hopefully have a better experience. Be well, Bob Megazzini General Manager

Allison Park
Reviewed 1 week ago

I stayed in the hotel as a participant in a conference on paint and coatings. I was impressed with many things: the quiet, cleanliness and comfort of my room; the friendly, helpful staff members and the quality of the food and service at the conference meals (continental breakfasts, lunches and receptions). I especially liked the can do attitude of the...

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Helpful?
Thank Schoffpa
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Schoffpa, So great to read that your group had an excellent time at our property. We would love to be your host your organization again and you as an individual! We look forward to the opportunity. Be well, Bob Megazzini General Manager

Chicago, Illinois
Reviewed 1 week ago

The WESTIN is always our first choice for hotels. ALWAYS had a GREAT experience....well...until we stayed at the WESTIN in Cleveland Downtown.This is our WORST experience yet! We returned to our room at 5:00pm only to find the room was not cleaned. So we called the front desk and requested housekeeping services. We went to hang out in the Club...

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Helpful?
1Thank oliveHughes
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear oliveHughes, Thank you for sharing your experience, and I do apologize for our oversight in giving you the experience that you have come to expect and more so deserve. Please know that your message was heard and shared with our department leaders. I would like to invite you and your family to return and let us provide you the...

Stuttgart, Germany
Reviewed 1 week ago

I stayed for only one night, and was very much impressed of the hotel. The personal was very friendly and supportive. Especially the people at the reception were very kind. The room was very clean and nice and rather large.

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Helpful?
Thank TopGunFun
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear TopGunFun, So glad you stayed with us and had a super time!! We hope your next stay will be longer! We are looking forward to your return. Be well, Bob Megazzini General Manager

Reviewed 1 week ago via mobile

My daughter and I stayed at the Westin on the last night of our trip. The service is amazing. One of the concierge ladies "Brianna" was the best. She asked my daughter what brought us to Cleveland, my daughter told her that we came up because her Grandmother (my Mom) had passed away. She later sent complimentary tickets to the...

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Helpful?
Thank Wendy H
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Wendy H, Please accept condolences from our entire hotel. It was great to read that our team took such special care of you and your daughter during this difficult time. Wishing you and your family the best and hope that your travels bring you back to us under happier circumstances. Be well, Bob Megazzini General Manager

Reviewed 1 week ago via mobile

We got a package with breakfast vouchers and champagne and chocolates. Very good value. Room had a nice view. The bed was one of the best I have ever had at hotel. I would suggest the hotel to both family and friends.

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Helpful?
Thank Maria P
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Maria P, HAPPY ANNIVERSARY! We all wish you many years of happiness and many years of return visits to stay with us! Be well, Bob Megazzini General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114-1711
Region: United States > Ohio > Cleveland
Price Range: RM606 - RM1,259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
Hotel Style:
#2 Family Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
23 questions
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11 months ago
Chicago, Illinois
Alliance, Ohio
1 month ago

See all questions (23)

Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 9th floor certainly was quiet.”
Schoffpa, 20 Apr 2017 | Read review
“Corner room with a view!”
johnsC1927DK, 16 Apr 2017 | Read review
“Higher up is best for views- we faced north towards lake and it was quiet too with good views.”
BeachGirl711, 10 Apr 2017 | Read review
“We had a nice view of the lake on floor 21.”
thumbsdownletdown, 4 Apr 2017 | Read review
“The wifi is free but not very reliable.”
401travisc, 26 Mar 2017 | Read review
5 of 5
Westin.com
US$159* /night
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Booking.comUS$199
TravelocityUS$159
TripAdvisorUS$159
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Prices are for 1 room, 2 adults
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