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The Westin Cleveland Downtown

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The Westin Cleveland Downtown
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899 Reviews from our TripAdvisor Community

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Showing 892: English reviews
Fort Worth, Texas
Reviewed 19 May 2016 via mobile

The Westin in Cleveland has everything one needs in a hotel stay. Check in was quick by friendly staff. Hotel decor is new and appealing. The room was clean and comfortable. Wifi reception strong! The fitness room is one of the best I have seen. The hotel restaurant is wonderful. Location is downtown close to other restaurants and local attractions....

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Helpful?
Thank Heisenberg787
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Heisenberg787, What a great review - thank you so much for all of your kind comments. I'm glad you had such a wonderful time and enjoyed all of our amenities. Come to stay with us again. Be well, Bob Megazzini General Manager

San Francisco, California, United States
Reviewed 19 May 2016

I was truly surprised....I came to the hotel for a small convention and everything about the hotel was top notch - the food in the restaurant, the generous size and well furnished rooms, the comfortable bed, the public spaces, the in-hotel Starbucks, and the great value. I am picky about all of the above and this hotel performed at a...

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Thank Doug K
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Doug K, Thank you very much for your kind words and for recognizing the care and attention to detail that all of our associates put forth. I'm so glad that you had such a wonderful time with us, I hope you are able to come to stay again. Be well, Bob Megazzini General Manager

New York City, New York
Reviewed 18 May 2016

The rooms were a very good size. Functional layout. Service was fine. Location was good. Gym is good. Bar is lively. Hotel is good but not outstanding for the price. There was nothing memorable. Everyone did their job but no one really went above and beyond. I've been in other Westins where it was a dream world, a real luxury....

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Thank Linda L
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Linda L, Thank you for sharing your comments. I am sorry that you didn't have a memorable experience with us, maybe the next time you stay we can change that. Be well, Bob Megazzini General Manager

Sarasota, Florida
Reviewed 18 May 2016

My wife and I are mid to late 40's and we've stayed at plenty of places over the 30 plus years we have been together. This place is top notch and an amazing value. From the greeting to the check out, our two days were very pleasant and we have zero complaints. Thanks you, staff, and Westin corp. Absolutely awesome...

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Thank GeorgeSwitzer
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear GeorgeSwitzer, First off - CONGRATULATIONS on your 30 plus years of being with your wife. I am so glad that you both had such a great time and enjoyed all aspects of our property. Looking forward to your next stay. Be well, Bob Megazzini General Manager

Springfield, Illinois
Reviewed 18 May 2016

There for a meeting, I had a room with a view of the stadium and the Lake. Well appointed room, complete with Mr Coffee machine and Starbucks Coffee. Large, well equipped fitness center downstairs. Didn't have a chance to try the in-hotel restaurants.

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Thank SpringfieldFresser
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear SpringfieldFresser, Thank you for taking the time to share your comments. I hope when you stay with us again, you are able to enjoy our wonderful restaurant Urban Farmer. Be well, Bob Megazzini General Manager

Reviewed 16 May 2016

I stayed at the Westin for my first ever visit to Cleveland. Feel free to insert your obligatory Cleveland joke, but this hotel is no joke. Admittedly, the outside appearance of the building is harsh 60s modernism meets harsh 2000s facelift, but you don’t have to look at the building once you’re inside it. Centrally located and within walking distance...

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Helpful?
Thank Ben G
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Ben G, Thank you very much for your detailed comments, they are much apreciated. I'm very glad that you had a wonderful time at our property. We look forward to your next visit. Be well, Bob Megazzini General Manager

Folsom, California
Reviewed 14 May 2016

I am in Canada and wanted to make sure that my boyfriend had the comforts of home waiting for him in his room since he was traveling for work! Shaquille was incredibly helpful and knew exactly what to do! I think he even wrote the card for me! Thank you! It's people like him that bring smiles to our lives.

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Thank ginanargie
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear ginanargie, Thank you for entrusting your Boyfriend with us while he was in the States! I'm sure our entire staff took great care of him. Hopefully next time you can come stay with us as well. Be well, Bob Megazzini General Manager

New York City, New York
Reviewed 13 May 2016

I am a little upset with myself for taking so very long to write this review. However, my mother and I were traveling across country and stopped at this beautiful hotel on our break. The experience was unforgettable. Being familiar with the standard of the Westin, to say our room was amazing is no suprise. From the lovely greeting by...

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Thank 2jzzy
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear 2jzzy, It may have taken you a little while to post your review, that's ok, we appreciate them coming in at any time. However, most importanly, I'm so glad that you and your mother had such a wonderful time at our property and so many of our team members made this road trip more memorable. What a great experience...

Lakewood, New York
Reviewed 9 May 2016

Nice hotel, great front desk service from Shaquille. Would definitely recommend this hotel. Room was clean, breakfast at the urban farmer was very good. We had a very nice view of the lake and the rock and roll hall of fame. Positive stay overall.

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Helpful?
Thank Kleah429
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Kleah429, Thank you for taking the time to share your comments. We do appreciate that you stayed with us while in Cleveland and hope you come to stay again. Be well, Bob Megazzini General Manager

Detroit, Michigan
Reviewed 5 May 2016 via mobile

We stayed here at the end of April while in town with some friends. We chose to stay here because we stay at a Westin whenever possible, never to be disappointed. Our experience with the hotel staff was great, everyone was very friendly and helpful. The lobby area was clean and nice. The rooms were clean and comfortable. The room...

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3Thank Aaron B
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear AaronMBouchard, I am very sorry that your experience with our valet company was so frustrating. I appreciate that you shared all of your comments. I hope that you do come to stay with us again so that we can change that experience and enhance your hotel experience as well. Be well, Bob Megazzini General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: RM646 - RM1,324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
Hotel Style:
#2 Luxury Hotel in Cleveland
#2 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
21 questions
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8 months ago
Chicago, Illinois
Grayson, Kentucky
9 months ago
Grayson, Kentucky

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for higher level room with view of lake Erie”
 of 5 bubbles 214margep, 20 Feb 2017 | Read review
“We were asked at check in if we preferred a city view or lake view. We chose lake view.”
 of 5 bubbles heatherf758, 13 Feb 2017 | Read review
“Penthouse suite”
 of 5 bubbles grichards2016, 9 Feb 2017 | Read review
“request a lake-view room! Lake Erie is beautiful.”
 of 5 bubbles ohioan1, 7 Feb 2017 | Read review
“Lake view above 18th floor”
 of 5 bubbles fyiforburns, 5 Feb 2017 | Read review
5 of 5