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Crowne Plaza Cleveland at Playhouse Square

43 reviews
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Traveller (6)
Room & Suite (61)
Dining (8)
Overview
  • Excellent54%
  • Very good20%
  • Average11%
  • Poor6%
  • Terrible9%
Travellers talk about
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (43)Write a Review
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All reviewsfamily suitegreat location if you aremeeting spaceshort walkwould stay againvalet servicefront deskrestaurants and barsbeds were comfortablecavs gamepublic squarenice hotelhousekeepershuttleconcertloungedowntown
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1 - 5 of 42 reviews
Reviewed 1 week ago via mobile

This hotel failed us on so many levels. The charcuterie and cheese board was a disappointment to say the least. The charcuterie board was basically the cheese board but more expensive. The room smelled of old feet. When we got back to go to bed...More

Thank Alizabeth S
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 4 days ago

Dear Alizabeth S, We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had did not meet the high standards we have set for ourselves at the Crowne Plaza Cleveland at Playhouse Square. I am looking...More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

Group of four friends in town for a girls weekend. As we had tickets to Love Never Dies, this hotel was in the perfect location. Service was excellent - valet, restaurant server on Saturday at noon, front desk. The room was extremely clean, which is...More

Thank Debinohio
Response from HospitalityMgr, Guest Relations Manager at Crowne Plaza Cleveland at Playhouse SquareResponded 4 weeks ago

Dear Debinohio, Girls Weekend is always fun! We are happy that our friendly staff and full service hotel met your standards. Thank you for taking the time to write a review of the hotel. We look forward to hosting your next stay with us! Regards,...More

Reviewed 1 week ago via mobile

Absolutely terrible guest service. Sheets were filthy when we arrived. Took over 45 minutes for guest services to resolve. To top it off we had to put our own sheets on the bed...I have been staying at the Wyndham at Playhouse for many years. Not...More

Thank zrm5032
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 4 days ago

Dear zrm5032, We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had did not meet the high standards we have set for ourselves at the Crowne Plaza Cleveland at Playhouse Square. I would like some...More

Reviewed 1 week ago

Our stay was amazing. Alex, who is so much more than a driver, he is definitely a cheerleader for this hotel, was amazing. Everyone that we came into contact with was amazing. They all took pride in their jobs. They made traveling with 3 kids,...More

Thank heatherfigurski
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 1 week ago

Dear heatherfigurski, Thank you for choosing the Crowne Plaza Cleveland at Playhouse Square and thank you for your review, your feedback is very important to us. Customer service is paramount to us, we are pleased to learn you found our staff friendly and accommodating. Thank...More

Reviewed 1 week ago

My family and I stayed here for 2 nights. We had a double room on the 7th floor. The hotel was very quiet ( which was great!) The hotel has a very nice pool, hot tub and sauna which we had to ourselves the entire...More

1  Thank PatsMom2011
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 1 week ago

Dear PatsMom2011, Thank you for taking the time to share your positive feedback regarding your recent stay at the Crowne Plaza Cleveland at Playhouse Square. Our goal is to provide superior service and accommodations to each and every guest that stays with us. We offer...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Meeting Rooms
Banquet Room
Conference Facilities
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$102 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$102 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (6)
Room & Suite (61)
Dining (8)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Amanda S
6 February 2018|
AnswerShow all 5 answers
Response from HospitalityMgr | Property representative |
We offer valet to our guests for 28.00 plus tax a night to take the stress out of finding a spot in busy downtown Cleveland. We do offer breakfast and a buffet for a charge depending on what you choose, or there are packages... More
0
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katelyn m
16 January 2018|
AnswerShow all 3 answers
Response from HospitalityMgr | Property representative |
I am not sure what options Tripadvisor gives when editing a review.
0
Votes
Room Tips
"Upper floors facing the street have the best views"
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"I was on the 11th floor and there was no outside noise, and it had a better view of the city from up high!"
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"Only top floors have any kind of a view"
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"Rooms facing Playhouse Square"
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