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Extended Stay America - Columbus - East

55 reviews
#132 of 146 Hotels in Columbus
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Traveller (43)
Room & Suite (48)
Pool & Beach (4)
Overview
  • Excellent16%
  • Very good7%
  • Average14%
  • Poor21%
  • Terrible42%
8 Aug 2017
“Not a pleasant stay”
30 Jul 2017
“Worst hotel ever! Don't stay here”
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (55)Write a Review
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1 - 5 of 55 reviews
Reviewed 1 week ago

Excellent staff support. Great value for the money. The staff was always happy to assist with whatever was presented to them. They were also able to give good tips regarding local restaurants and other areas of interest.More

Review collected in partnership with this hotel
Thank jamescR7667NI
Response from 00esa, Manager at Extended Stay America - Columbus - EastResponded 1 week ago

Our thanks for reviewing your stay at Extended Stay America. We are delighted to read you liked our outstanding service and the value we offer. Thank you for choosing to stay with us, we hope to have the opportunity to welcome you back for a...More

Reviewed 16 January 2018

I will NEVER book at another Extented stay. Ive paid 500$ and some to stay at this hotel a week and no one ever even came to fix the broken bed that my children are supposed to sleep in and on top of the the...More

Review collected in partnership with Extended Stay
Thank kelceyp2018
Response from 00esa, Manager at Extended Stay America - Columbus - EastResponded 5 weeks ago

Kelcey, thank you for taking the time to evaluate your stay. Please accept our sincere apologies for the maintenance issues in your room and for the unsatisfactory response from our staff. We have shared your concerns with the appropriate departments and ensure a revisit of...More

Reviewed 7 January 2018 via mobile

The staff was very nice but that’s the only good thing I can say. Our room was dirty, hairs in the sink and tub, really filthy chairs and it smelled like pot. The people in the hallway were also really loud, slamming doors etc. They...More

Thank Rachel L
Response from 00esa, Manager at Extended Stay America - Columbus - EastResponded 9 January 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 4 September 2017

The thing about this place is the office staff. They are wonderful and all too happy to help. Our stay needed a lot of help, believe me. First off, we were put on the third floor in a suite which is fine but we brought...More

Thank Tom W
Response from 00esa, General Manager at Extended Stay America - Columbus - EastResponded 5 September 2017

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure...More

Reviewed 2 September 2017 via mobile

House cleaning didn't come ever. My bill was not correct the first two weeks. The staff is super unacknowledged about hotel pay policies other than the gm. Couldn't get anything done unless I called during her hours. And someone got murdered in the room below...More

1  Thank Gl64
Response from 00esa, General Manager at Extended Stay America - Columbus - EastResponded 4 September 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Details
Price range
US$66 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$66 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (43)
Room & Suite (48)
Pool & Beach (4)
Dining (2)
Questions & Answers
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Room Tips
"Call ahead to see if there will be any maintenance or construction work going on during your stay."
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"good for budget, bad for wi-fi for business people"
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"Front view rooms"
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"Do not stay here"
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