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Hilton Columbus/Polaris

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Room & Suite (55)
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Certificate of Excellence

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Certificate of Excellence
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends.
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Property amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
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1,060Reviews
126Photos
11Q+A
100Room tips
Traveller rating
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  • 247
  • 73
  • 27
  • 23
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Popular mentions
While the location of this hotel is everything, I can’t say it lives up to it’s name\brand. It’s not family friendly. We have a baby. There was no tub, no microwave and the pool was small and extremely over packed all Saturday. Sunday was better but the water was too cold to
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Review collected in partnership with Hilton Hotels & Resorts
+7
Hotel's Favourite
My hubs and I were going for a quick getaway. The Hilton was a great choice. It’s a perfect location if you are going to be shopping in the area. It’s close to everything. Very swift and friendly check-in. The room was perfectly clean, very comfortable bedding. Prices were good.
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Response from Nancy H, General Manager at Hilton Columbus/Polaris
Responded 5 days ago
Dear Reviewer, Thank you so much for taking time to write such a great review on the Hilton Columbus/Polaris! I am glad you and your husband enjoyed your stay. I thank you for your business and hope you will choose to stay with us again in the near future. Sincerely, Nancy Howard General Manager
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Nothing wrong with it it just didn't have any wow factor the room was just average. Had to stack 3 pillows just to have our heads up a little. We were here for a party and I must say the the food was outstanding!!
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Response from Nancy H, General Manager at Hilton Columbus/Polaris
Responded 5 days ago
Dear Reviewer, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry your experience was just "OK". We do offer foam pillows in all our rooms which offer a more firm support. They are located in the closets of each guest room. We are very happy to hear that you enjoyed the food that was served at your party and that it was "outstanding". We thank you for your business and hope you will choose to stay with us again. Sincerely, Nancy Howard General Manager Hilton Columbus/Polaris 614-885-1600
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We were given a room with two queen beds instead of a king, the executive suite offered appetizers which are much better at an Embassy suites and clearly interior to those offered in Hilton's in Europe, Even the breakfast was not very good compared to the ones at a Garden in
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Response from Nancy H, General Manager at Hilton Columbus/Polaris
Responded 5 days ago
Dear Reviewer, Thank you for your comments regarding your recent stay with us. I appreciate your business and the feedback you provided. I'm disappointed that you felt your experience was not worth the money you paid. Our goal is your 100% satisfaction and I'm sorry that we failed to achieve this in your visit. I do appreciate your comments as it gives us an opportunity to improve upon our quality and services. I hope you will give us another opportunity. Sincerely, Nancy Howard General Manager Hilton Columbus/Polaris 614-885-1600
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I can’t wait to say again. This is a great hotel! This was a business trip that exceeded my expectations. I loved the friendliness of the staff. They were accommodating and willing to go above and beyond in all aspects.
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Review collected in partnership with Hilton Hotels & Resorts
Response from Nancy H, General Manager at Hilton Columbus/Polaris
Responded 2 weeks ago
Dear Reviewer, Thank you so much for this amazing review on the Hilton Columbus/Polaris! We are glad you enjoyed your stay so much that you "can't wait to stay again". I will be sharing your comments about our staff during our next staff meeting so that they are recognized for their efforts. We look forward to your next visit! Sincerely, Nancy Howard General Manager
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Bathroom
A quick shot after arriving. HUGE TV, comfortable bed, exceptionally clean atmosphere.
Mall and city view
City view - Beautiful sunrise! Brand new apartments just in front of the hotel.
Exec Suite Shower
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12345611
We do not have microwaves in our guest rooms, but we do have one located in our gift shop which is right next to our front desk lobby area.
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I'd say more like 30 mins but you could do the google distance and depends on time of day.
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Hello Scott, Our sleeper sofa is High Point Bedding, model C-11 1P. Please let me know if you have any other questions. Sincerely, Nancy Howard General Manager
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On Saturday and Sunday our Executive Lounge is closed. We do provide breakfast vouchers for our Executive level guest to be used in our Gemini Grille for the breakfast buffet. We also provide a voucher to be used at our Bar@8700 for a complimentary appetizer off our Executive Lounge list of apps along with a complimentary non-alcoholic beverage. We will be close on the 4th of July since this will be an extremely slow day for hotel stays, but vouchers will be provided. Sincerely, Nancy Howard General Manager
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"Executive lounge is on the ninth floor. If possible, request a room on that floor."
"All the rooms are well appointed and clean. I happened to be on the 6th floor which was very quiet and restful."
"Do not get a room near elevator"
"Rooms to the North (back) and higher floors are good. Rooms consistent throughout hotel."
"Recommend executive level suite - highest 2 floors.Try room 908 -- Beautiful sunrise view."
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PRICE RANGE
US$130 - US$217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton columbus/polaris hotel columbus
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
252
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