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Extended Stay America - Columbus - Polaris

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150 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Downingtown, Pennsylvania
Reviewed 22 July 2016

This hotel was clean and the staff was friendly enough, but for the price we paid we felt it was NOT up to par. Nothing was ready for us when we checked in, meaning we had to specifically ask for cookware, toaster, coffee pot, silverware, extra linens for the pull out sofa and pretty much everything else we'd need. At...

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Helpful?
Thank Chris- T
Manager_11525, Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for taking the time to write a review of your stay. I am so happy to see that you found the hotel to be clean and the staff to be friendly. Here at the Extended Stay America Columbus-Polaris we strive to ensure all of our guests are made to feel "at home" while staying with us. We no...

Cleveland, Ohio
Reviewed 12 July 2016 via mobile

Hotel room was clean, nicely arranged. Has all the amenities associated with an extended stay place. Free breakfast was a joke......there was some fruit but little else. I got the room on priceline for more than 50% off the room rate so I'm not all that put out. But I think their listing as 'free breakfast" doesn't compare to other...

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Helpful?
Thank Stitcher49
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for your review. We are sorry to hear that our grab-and-go breakfast did not meet your expectations; however, we're glad that you enjoyed your clean, comfortable room. We strive to provide a variety of quick breakfast items for our guests that do not have time to cook in their fully equipped kitchens. We will review your feedback and...

Kentucky
Reviewed 11 July 2016

My husband and I recently stayed at Extended Stay America-Columbus-Polaris (and have for a number of years). The staff including Marcie and G were exceptionally personable and helpful. In addition to the caring nature of the staff, we were impressed by the cleanliness of the room, the lovely outdoor pool, and the location (within walking distance of a variety of...

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Helpful?
Thank KYGina56
Manager_11525, Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for posting a review of our hotel. I am glad to hear that you enjoyed our staff, your room and our location during your visit. I will be sure to share your wonderful remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with another great stay soon.

Reviewed 5 July 2016

I stay in hotels 3-4 days a week, and have been doing so for the last eight months. In Columbus, my go to hotel is the Extended Stay at Polaris. Rooms are clean, staff is incredibly friendly and approachable. I don't know if you can find a better location..just a few blocks from 71 and surrounded by great shopping and...

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Thank Chuck W
Reviewed 5 July 2016 via mobile

Went to see a band at Tequila Cowboy... They recommended your place. You are like 2 minutes away and we got a great deal after signing up for your rewards program. The place was super clean and has a great kitchenette with a full fridge! There are no utensils, pots, plates in the room...You have to request them but they...

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Thank Lori N
Reviewed 7 June 2016 via mobile

This was my second visit to ESA Polaris. We have been treated with the utmost care and courtesy. We shall stay again and again. The management team has gone the extra mile to solve a business need I had.

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Thank Shaybo234
Manager_11525, Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you so much for posting a review of your recent stay at our hotel. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff. I am very pleased to hear that our staff exceeded your expectations; we strive to provide exceptional service to all our...

Westerville, Ohio
Reviewed 27 May 2016

The hotel is very clean and has a lot of parking lots for the guests. The staff were all friendly and the room was very clean and had all the things we needed to make our stay comfortable. The Hotel is so close to the shopping mall, stores, restaurants, gasoline stations, etc. The price is affordable and they have all...

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Thank 928MelOhio
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our convenient location, friendly customer service, and our comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience at a great value! Once more, thank you for posting your review. We look forward to having...

Portland, Tennessee
Reviewed 3 April 2016

great stay if you want to be close to interstate and shopping. The room was ok, we had a queen size bed but it worked we were there for only one night as we where on our way to Akron, ohio. This hotel was close to the mall.

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Thank teacake371481
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

I want to thank you for taking the time to post a review of your experience with us. It’s great to read that we were able to accommodate your needs with a comfortable stay! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Ohio
Reviewed 17 March 2016

When we sold our house but didn't get occupancy of the new one for a week, we needed a place to stay. Not knowing Columbus, initially we had a place reserved on 161. After doing more research, we realized that we wanted to stay in an area that was safer and decided on Extended Stay by Polaris. We appreciated the...

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Thank tryingtohaveitall
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

I want to thank you for taking the time to post a review of your stay. We are so happy to hear that you enjoyed our spacious rooms as well as all of the convenient amenities our hotel has to offer. I’m thrilled that we were able to accommodate your needs with a home away from home experience! The staff...

Reviewed 10 March 2016

Since last September, I stay in hotels 3-4 times a week. After trying five different hotels on the north side of Columbus, Polaris E.S.A. has become my go to place. Location is fantastic...shopping, restaurants, easy to get to. Place is always clean and the staff is top notch.

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Helpful?
Thank Chuck W
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for taking the time to write a review of your stay. It’s great to read that you had a wonderful experience and enjoyed our convenient location. I truly appreciate your kind comments regarding our friendly customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Columbus - Polaris

Address: 8555 Lyra Dr, Columbus, OH 43240-2026 (Formerly Extended Stay Deluxe - Columbus - Polaris)
Region: United States > Ohio > Columbus
Price Range: RM399 - RM620 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbus - Polaris 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Extended Stayamerica Columbus - Polaris Hotel Columbus
Extended Stay America - Columbus - Polaris Ohio
Extended Stay Columbus
Columbus Extended Stay
Hotel Style:
#10 Best Value Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Columbus - Polaris staff and other travellers.
2 questions
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3 months ago

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Questions? Get answers from Extended Stay America - Columbus - Polaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just talk with management if you have any issues. They are awesome.”
 of 5 bubbles rogerfP3239BB, 8 Mar 2017 | Read review
“Do not stay here”
 of 5 bubbles paulaZ1618FI, 5 Feb 2017 | Read review
“Any room view”
 of 5 bubbles Y7771VVsarahr, 27 Jan 2017 | Read review
“Handicap room on the first floor was outdated and had very thin walls.”
 of 5 bubbles magical630, 18 Oct 2016 | Read review
“Outside rooms are easier to park and bring in luggage.”
 of 5 bubbles Advisor1047, 6 Oct 2016 | Read review
5 of 5