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Extended Stay America - Columbus - Polaris

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Extended Stay America - Columbus - Polaris
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145 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Columbus - Polaris
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Showing 145: English reviews
Lansing, Michigan
Reviewed 25 December 2015 via mobile

Pros: front desk lady is very nice and kind. Free parking, and free internet. The room is a little suites, with big fridge, stove, and microwave. There is a office table and two chairs as well, very comfortable. A nice flat screen tv, and a nice sofa. Everything looks clean and tidy to me. Cons: I have reserved 2 rooms,...

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Helpful?
Thank lucyclu
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the inconveniences you experienced. Moving forward, I will make sure we are closely monitoring our room inventory. Still, I am glad to read that we were able to accommodate your needs with a satisfactory stay overall. Our team is...

Sydney, Nova Scotia, Canada
Reviewed 24 December 2015

We found this to be excellent value for money spent. The rooms were clean and quiet and the staff pleasant and helpful. We were looking for an inexpensive place to stay (given the weakness of the Canadian dollar to the American) within reasonable distance of downtown Columbus. This fit the bill perfectly. It's about a 20-minute drive. We didn't shop...

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Helpful?
Thank Linda H
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

I want to thank you for posting such a positive review of our property. I am glad you had a great stay and enjoyed our convenient location. I’m thrilled that you found our hotel to be a great value! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back...

Columbus, Ohio
Reviewed 8 December 2015

The hotel is clean and bright located 3 minutes from the interstate highway system with one of the largest shopping malls around. Many restaurants' from fast food to elegant dining and a gas station with in 300 feet. The management and staff attend to your every need. My dish washer died and was replaced the same day by hotel maintenance....

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Helpful?
Thank djmlu683
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for writing such a glowing review of your experience with us. We truly value your great feedback regarding our staff and the cleanliness of the hotel. I’m thrilled that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We...

Cortland, Ohio
Reviewed 20 October 2015

We found hair on our towels, in shower and sink. Will not stay again! I would not recommend it's place , people outside late at night drinking. Parking not lighted very much. We asked for another room and we had the same problem with long black hairs. Breakfast was ok.

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Helpful?
1Thank Maeluv50
West Linn
Reviewed 16 September 2015

Kids and I joined the husband on a business trip and looked for a pet friendly suite with a pool that was walking distance to his conference. Extended Stay fit the bill but others did too. We chose this because I know the staff is always very friendly and the suites are large with "real" kitchens. Aside from a couple...

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Helpful?
Thank bcpixton
Boston, Massachusetts
Reviewed 26 August 2015

My studio suite at Extended Stay had a full kitchen, queen bed and fold out couch. There was a good laundry room. They do only a weekly room service, but you can exchange towels & linens at any time at the front desk. My check-in experience was friendly and efficient. The "grab & go" breakfast is very simple - fruit,...

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Helpful?
Thank CincyOHTraveler
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

The team and I appreciate your kind remarks. I am glad to read that you were pleased with our spacious rooms and all the great amenities our hotel has to offer. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for sharing your experience with us. We would love to see...

Reviewed 8 August 2015 via mobile

Checked into room 342. Sent husband and kids up while I parked. When I got to the room the hallways on the 3rd floor and the room reeked of smoke. It was literally sickening. My daughter began sneezing and I worried about my family sleeping in there, but we were exhausted after traveling, so we were going to deal with...

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Helpful?
1Thank JenniB007
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your experience was not to our company’s high standards. To make sure this doesn't happen again, I will be coaching our staff to ensure we are clearly communicating our amenities as well as thoroughly inspecting our rooms prior to guest arrivals. I appreciate you bringing this to...

Woodville, Ohio
Reviewed 29 July 2015

I brought my daughter here for a two day stay while we waiting on my son to attend a camp at OSU's campus. The room was clean and updated, the staff was friendly, and the outdoor pool was nice. The "breakfast" is not as elaborate as many hotels provide these days...it was simply granola bars, fruit and a coffee machine,...

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Helpful?
Thank AmyConverse
Ellicott City, Maryland
Reviewed 21 July 2015

This is a budge hotel so it's not the same caliber as the Residence Inns owned by Marriots. We were on the way home from a long trip and just wanted a place to put up the night to break the long drive. The hotel is reasonably clean, conveniently located near gas station, restaurants and freeway. Understaffed (only one person...

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Helpful?
Thank LoveMyChihuahua
New York City, New York
Reviewed 7 July 2015

At first blush, this place looks fine due to a relatively recent facelift. But it seems to be chronically understaffed--the poor girl at the front desk was required to take several long, involved phone calls about future bookings while gamely trying to check people in, so the process took much longer than it should have. The first room I was...

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Helpful?
Thank Timon88

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Columbus - Polaris

Address: 8555 Lyra Dr, Columbus, OH 43240-2026 (Formerly Extended Stay Deluxe - Columbus - Polaris)
Region: United States > Ohio > Columbus
Price Range: RM409 - RM582 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbus - Polaris 2.5*
Number of rooms: 123
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Also Known As:
Extended Stayamerica Columbus - Polaris Hotel Columbus
Extended Stay America - Columbus - Polaris Ohio
Extended Stay Columbus
Columbus Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Columbus - Polaris staff and other travellers.
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Questions? Get answers from Extended Stay America - Columbus - Polaris staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Handicap room on the first floor was outdated and had very thin walls.”
 of 5 bubbles magical630, 18 Oct 2016 | Read review
“Outside rooms are easier to park and bring in luggage.”
 of 5 bubbles Advisor1047, 6 Oct 2016 | Read review
“Stay somewhere else”
 of 5 bubbles DWDWJW, 15 Sep 2016 | Read review
“Rooms on the first floor I think were awesome!”
 of 5 bubbles 928MelOhio, 27 May 2016 | Read review
“Any thing on 2nd or 3rd floors. Avoid being near the doors on the first floor”
 of 5 bubbles chuckw59, 9 Mar 2016 | Read review
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