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4.5
#13 of 166 hotels in Columbus
Location
Rooms
Value
Cleanliness
Service
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Be steps away from the best shopping, dining and entertainment at Easton Town Center when you stay at the Hilton Columbus at Easton. Our hotel in Columbus, Ohio offers complimentary shuttle service to and from the airport for your convenience and is located only ten minutes from downtown Columbus, Ohio and 15 minutes from Ohio State University. For an extra special trip, book one of our exclusive special offers to save money during your time at Easton Town Center. After a day of exploring the area, wind down with a visit to our on-site Spa or grab a bite from one of our four restaurants.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a bustling area, the Hilton Columbus at Easton is lauded for its stellar location, surrounded by a plethora of shops and eateries that guests find enhances their stay. The hotel's amenities, which include well-maintained rooms, a variety of dining choices, and an impressive pool, consistently receive high marks. While opinions on value vary, with some deeming it costly, others feel the experience justifies the expense. Cleanliness generally garners praise, though a few guests have encountered issues with upkeep.
The hotel's atmosphere is comfortable, despite occasional comments on dated aesthetics. The service stands out, with the staff regularly earning accolades for their exceptional care. As for the rooms, while some guests mention the need for better maintenance, many others enjoy the comfort and cleanliness they offer.
Location
Convenient
Atmosphere
Inviting
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Well-appointed
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This is a good looking hotel that has recently been given a shiny update with a crisp modern main floor with a large lobby seating area with fireplace, and a stylish restaurant and bar area. Upstairs our room was also updated in muted colors and it was overall pleasant with a modern stylish look but also slightly overcrowded with furniture including a chunky sleeper sofa. The bathroom also received a bright renovation.
The amenities at the hotel are pretty good with a nice indoor pool in a room with windows on two sides. There is also a decent gym with a fair amount of cardio machines but getting a full workout may not be possible for some. There is also has a large amount of event space.
The location of the hotel is across the street from the large and very nice Easton Town Center outdoor lifestyle mall which has a great selection of shopping and dining options all within walking distance. The airport is a ten minute drive away on local roads and the loop highway is just blocks away making it easy to be on your way in any direction.
Nicely styled and updated with a great location, sounds good to us.
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Date of stay: November 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Other at Hilton Columbus at Easton
Responded 11 May 2021
Thank you so much for your positive feedback, davidhC6349IF! We're overjoyed to hear that you and your family had such a great and memorable stay with us! We're so glad that our staff members were both friendly and accommodating, too! We hope you and your family choose to stay with us again very soon!
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The Hilton at Easton was a perfect location to bring family members, with small children in tow, so that we could all be together to celebrate a milestone birthday. The staff went above and beyond in making sure our rooms were close, so that we could spend time together. The rooms were very clean, and the staff at the front desk was great. With all the restaurants near by, we were able to spend a lot of time together without getting into cars to travel to other parts of the city. Thank you for a spectacular weekend together!
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Date of stay: October 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the hotel for 3 nights in a standard room with 2 Queen beds. Pros: The hotel is in a very convenient location and the lobby, bar, and coffee shop/restaurant has all been updated. The elevators were conveniently located and operated quickly. The staff was kind when we checked in and out and we felt safe staying at this hotel. Cons: The protocols for cleaning the room and the policies for using the pool are poorly executed. It was very difficult to get clean towels, a simple roll of toilet paper, or anything sent to your room unless you were able to stay in the room for hours to wait for it. Two of the days we stayed and requested clean towels, we never got them and it got so late we called to cancel so they did not wake us up ( it was after 10pm at this point). We ended up emptying our own trash each day. The pool was only accessible (we were told) by signing up (due to occupancy limits). In theory, this is a great plan. However, there was not one hotel employee during any one of our 3 pool visits, limiting guests that entered, wiping down anything, checking the wristbands required, or monitoring that those out of the pool wore a mask. It was overcrowded, unsafe, and overall concerning. The carpets in the room was old, dirty, and in need of cleaning or replacement and the shower did not drain properly. We reported this to housekeeping and the front desk, and nothing was done.
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Date of stay: April 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wesley Collins, Guest Services / Front Office at Hilton Columbus at Easton
Responded 11 May 2021
Thank you so much for your feedback, MissBuffalo! We're so happy to hear that you enjoyed our coffee bar and restaurant as well as being so close to Easton! We are truly disappointed to hear of the poorly executed instances and protocols you mentioned had above. We have addressed these concerns with the appropriate Hotel Management and staff, and we truly apologize again for the inconveniences these had caused you and your family. We thank you again for bringing these instances to our attention so that we can continue to improve and maintain a high level of service.
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I just stayed at the Hilton in Easton this past weekend (two rooms) and was deeply disappointed at their service and offerings. Due to COVID, even though CDC and state guidance have opened Ohio, they told us that there was no housekeeping services, but we could request new towels by calling the front desk. They did not mention that new towels would take at least an hour to be delivered after the request, and one day actually required several follow up calls.
Likewise, there is no room service, despite other hotels in the area offering room drop off of meals. Their market and restaurant is open though, with waitress service, so I don’t understand why they can’t prepare and leave meals by your door, just like the other large chains.
Lastly, the parking situation is horrendous and you have park several blocks away on the other side of their convention center. No problem though, because the convention center door was propped open with a box and you could walk through to the main hotel. Not a great security practice.
Another interesting feature on the walk was the 15-20 people camped out with coolers of beer outside of one of the meeting rooms (Easton E) holding an indoor party of sorts. Not something I’d expect at a supposedly full service Hilton. All in all, I’d stay elsewhere to get better service and avoid the keg party atmosphere.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Other at Hilton Columbus at Easton
Responded 27 May 2021
Thank you so much for your feedback, 115DM115. On behalf of our Hotel Management, we are truly so sorry to hear of the disappointing experiences and service you experienced. We have addressed these concerns with the appropriate Hotel Management and staff members, and we apologize again for the inconveniences these instances had caused you during your stay. We would love the opportunity to Make It Right with you! We hope you'll give us a second chance and choose to stay with us again.
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I'd like to give this Hilton 2.5 stars. I arrived about 15 minutes or so before checkin time. The hotel was sold out and the only rooms they had were either right by the elevator or on the second floor far from the elevator. I chose the second floor as I wanted to avoid noise. It may as well have been a windowless room, as the adjacent building came up to the base of my windows, and all I saw were the mechanical unit coverings. The person who checked me in acted like she didn't want to be there, and gave me erroneous information about breakfast offerings. I kept the room I was given, since the front desk couldn't tell me how long it would be for another room to be cleaned. The room also had a hole in the wall where a smoke detector used to be, and capped wires sticking out. I'm not sure what the reasons were, but I was not made to feel like a valued guest.
The good is that the hotel was spotless. They didn't seem to be enforcing the mask requirements, but most were wearing masks. The gentleman who checked me out was superb. The pool and hot tub area was large and also spotless; plenty of pool towels were available.
The Easton area is very safe and has a good variety of dining options. I will not be staying at this hotel again, however. I've already been in touch with Hilton and hotel management about my bad experience.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rene rodriguez vega, General Manager at Hilton Columbus at Easton
Responded 23 Dec 2021
Thank you for your review and we do apologize for this situation,
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Spent one night November 15, 2020. Heater in the room did not work. Woke up to 63 degree room. The shower hot water took about ten minutes of run time to warm up. Cleaning staff on our floor conducted a personal cell call for over two hours while moving between rooms to clean. The whole time her mask was pulled down below her mouth. I spoke to the front desk staff before leaving and requested a call from a manager, but I never received a call.
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I rate this hotel average, compared to all other hotels out there. For a Hilton it's not average, not even close. The place looks gorgeous, nice on-site parking for $10 plus tax, which means a great place to drop off the car and walk around the Easton shopping area for the day, and then dinner at night. The lobby was nice, lovely decor and color, but pretty worn out. The entire hotel is tired and is in need of some cosmetic work. I was not greeted by the curt front desk clerk as a Diamond member. In fact, she never even looked at my profile, etc. If she had, she would have not placed me in a room full of feathers as I have an allergy and my profile states it. I also called ahead to as for a feather free room. She also told me I could upgrade for a fee. LOL, so much for Diamond benefits. The room is a nice size, but needs updating. Breakfast buffet is $18 and decided to skip touching serving utensils due to Covid and flu season. Purchased a croissant, two coffees and a yogurt for $18 in the cafe area. If I found a great rate I would return if I needed to, but there are loads of hotels in the area that may be a better value.
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Date of stay: December 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Toni Phillips, Other at Hilton Columbus at Easton
Responded 10 Jan 2022
Thank you so much for your feedback, Terriv. We are truly sorry to hear that you unfortunately had a disappointing experience with issues pertaining to the checkin experience and not having the feather free room that you requested. We value all of our guests' feedback, and we have addressed these concerns with the appropriate Hotel Management and staff. We apologize again for the inconveniences these instances caused you during your stay. This is not the high standards that we strive to achieve and make every guest stay the best experience possible. We would love the opportunity to Make It Right with you! We hope you and your family will give us a second chance and choose to stay with us again in the future! Thank You!
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Do not waste your money. Hotel used to be nice but it is run down with horrible service. Our room was filthy with hair balls on the bathroom floor and a blood stain on the comforter. Called front desk to have room cleaned and it took 7 hours for it to be done. Response was they were too busy to address it but we were on the list then we were hung up on. Pool was dirty. Hot tub was green and there was food left around the pool that remained there during the length of our stay. Housekeeping only comes once every 4 days and if you run out of toilet paper you have to stop by the front desk to get more. Not my idea of a 4 star hotel.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Other at Hilton Columbus at Easton
Responded 7 Jun 2021
Dear Jsmith10910, Thank you so much for your very valued feedback. On behalf of our entire staff here at the Hilton Columbus at Easton, we would like to extend our sincerest apologies. We're so disappointed to hear of the issues you have mentioned while staying with us. The circumstances in which you encountered were by no means typical of the standards established at our hotel. We have addressed the above concerns with the appropriate hotel management and staff as well.
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A very busy hotel and only 9 rooms left when I came last night. I ended up with a king room with small windows which is fine for me, but some may feel a bit claustrophobic. However, it was a green efficient room. Breakfast was included in my stay and the omelette bar was excellent as was the service and buffet. The fitness room was a decent size with a fair amount of gym options, but the sterilized wipes were empty. Nice indoor pool. My room was a nice size and clean. Reception was good and the lounge area nice. $24 for overnight valet parking.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hiltoneaston, Administrative Assistant at Hilton Columbus at Easton
Responded 31 Jan 2020
Thank you for your review, robin136. We appreciate your feedback! We apologize about the inconvenience you experienced while you were here. We are happy you got to enjoy our omelettes and breakfast buffet! We hope you'll choose to stay with us again soon!
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Diamond and Gold members automatically receive a full breakfast.
The only benefit to staying on the Executive Level of which I am aware is, when your stay is on a weeknight, you also get access to complimentary evening refreshments. Our stay was over a weekend, so the evening refreshments were not available, so I cannot talk to what fare is actually included. Hope this helps!
There are more places to choose from in the Columbus area.
PRICE RANGE
RMÂ 747 - RMÂ 1,045 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton columbus at easton hotel columbus, hilton hotel columbus, columbus hilton hotel
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
345
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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