Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
With recently renovated guest rooms, a well-equipped Business Center and onsite dining, Sonesta Columbus Downtown is proud to provide a comfortable, convenient, dog friendly hotel stay in the city's Arena District. Whether it's business or leisure that brings you to our doorstep, you can enjoy the unique menu at our downtown restaurant, Vine + Forge. Experience the Peloton Bike and Mirror in our state-of-the-art fitness center. We're just seven minutes from John Glenn Columbus International Airport and directly connected to the convention center. Our 17,000 square feet of newly renovated meeting and event space can be configured to meet your needs. And our dedicated meeting planners are here to make your next gathering one to remember. When work is done, downtown Columbus is right outside our door. Explore the North Market, the galleries of the Short North Neighborhood and the short walk to Nationwide Arena, all packed with fabulous shopping, dining, entertainment and nightlife.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This is an excellent place to stay if you are in Columbus. From the time we stepped out of the vehicle and the valet worker took our car until the time we departed we felt very taken care of and attended to. The room was clean and spacious and the breakfast buffet was good. The only thing I didn't care for were the soap/shampoo/conditioner dispensers in the shower. It make me think about how many people had touch them prior to my visit. I will stay here the next time I an in Columbus.
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Take your own shampoo/conditioner/soap. The dispensers in the shower were not appealing to me.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcela Baldwin, Other at Sonesta Columbus Downtown
Responded 13 Mar 2023
Thank you for choosing our hotel to stay while in town and for sharing your kind feedback, I am happy to hear you had a great experience with us, we will see you soon!!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was very pleased with the cleanliness and comfort of the hotel. We had a king room, which the bed was very comfortable, and we were located on the 9th floor. We didn't hear any noise and room had blackout curtains. I really liked, and wish more hotels would do this, is have a nightlight installed in the bathroom by the light switch. This was very nice as we didn't have to turn on the main bathroom light while using the bathroom in the middle of the night. We had a cocktail at the hotel restaurant and service was quick and the restaurant has a fireplace which was very cozy.
Location is great for a hockey game, or if attending an event at the convention center. There is a walkway to the convention center so we never had to walk outside.
We parked in a garage behind the hotel which was $20 for night. Hotel had valet for $25.
Overall I would stay hear again
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JuanLaginia, General Manager at Sonesta Columbus Downtown
Responded 30 Jan 2020
Dear lindseymkd, Thank you very much for the 5 stars, we will celebrate them with the team!!! I am glad you had a good time with us... And don't wait too long to come back!!!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I decided to get my wife a hotel room as part of her birthday celebration.
Searching for a nice hotel that you have not stayed in, in the city that you are from can be tough. I stumbled across Sonesta and fell in love with the lobby. It was settled, we are staying at Sonesta!
Let's just say, I was not disappointed.
All COVID protocol was in place. Plastic between you and the receptionist, masks being worn, etc.
We landed on the fourth floor. The first thing that I noticed was how quiet the hotel was for a Friday night. I loved it.
We entered the room and it was perfect. The remote was in a plastic bag and there were alcohol wipes. I am in love!
The room was clean, the bed was comfortable and there was plenty of light. The bathroom was a nice size and there was plenty of seating in the room as well.
We only stayed for one night so I hate to talk up this hotel so much but everything just worked well for us.
The location is nice is well. Too bad it was super cold so we could not walk around, but we will be sure to visit again during the Summer so we can take advantage of the location. There are restaurants in walking distance.
All and all, we had a fabulous time. No stone was left unturned. Even the cards to enter your room are discarded in a safe manner.
Parking is pretty standard. You can valet for $35 or park in the garage around the corner for $25.
Happy travels!
Read more
Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan Laginia, General Manager at Sonesta Columbus Downtown
Responded 10 Feb 2021
Thank you very much for the great review, I will celebrate it with the team, looking forward to have you back when summer comes!!!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A single night stay at the Crowne Plaza which is directly connected through a connected walkway (unheated) to the Convention Center via a 5 min walk in the second floor through a special elevator (handicap accessible). The check in for both is in the Crowne Plaza. The Lofts are accessible by walking outside on the lobby level through the driveway (shared) or via the 5th floor where there is an unmarked door to the Lofts near room 545 but you need a Lofts key. No key is need to move between the Lofts back to the Crowne Plaza.
There are two hotel sections—one is the Crowne Plaza with standard rooms and the other is the Lofts. I stayed in a Loft Suite with high vaulted ceilings and a large living room with sofa and a TV. The bathroom was large with a jacuzzi sized tub and a large bedroom with a king bed and view of the Convention Center.
Breakfast was $22 for and adult and $12.50 for a child in the lobby restaurant of the Crowne Plaza. The reception desk was well staffed and efficient. The Crowne Plaza side might benefit from a refresh but still a good choice for downtown.
Read more
Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JuanLaginia, General Manager at Sonesta Columbus Downtown
Responded 25 Feb 2020
Thank you for staying with us SFO415415, we hope to see you back soon!!!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family has stayed at this location every year the Blue Jackets had a game. This was the first time staying since their “renovation.” Traveling with three other family members and they followed us to check in as well. The front desk lady let us do early check in which was really nice since the game time changed. We were able to settle in and go to the game. When we got back they had an event that was pretty loud on the 2nd floor, but once we got to our rooms couldn’t hear due to being on the 4th floor. We went to dinner at Vine + Forge for the “New Year’s Eve Special.” Asked the server for that and she had no idea that was even a thing even with the post that was made on Facebook. This started the disappointment of our trip. 20% gratuities for more than 6 in a party so we split up our tables. Then they weren’t able to split checks for two different parties. The server/bartender just simply didn’t want to be there and you could tell. The manager had no clue about the special, our food was decent, but overpriced for hotel food. For New Years in the last this hotel would have party favors for New Years, this time nothing. I asked about the champagne special that I saw online since our rooms had been booked by another person in our party and if I could add it for the extra charge. They simply said no and left it at that. Our room was small, but the beds were comfortable. The lights in our room would randomly turn on and off as well as the tv dimming. We simply turned off the light and the tv was just dimmed. The next morning when we checked out there were more issues with the valet and the manager Norma. The attitude was poor and with getting “disconnected” from the valet when questioning them about our car. This location was wonderful before changing brands. Even with the renovations that were done it was simply cosmetic. Attitudes need to be addressed. Communication between the social media team and the restaurant. $42 for valet. No breakfast. Overpriced rooms.
Read more
Date of stay: December 2022Trip type: Travelled with family
Room Tip:Parking is $42
No breakfast
Not family friendly
False advertising
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcela Baldwin, Guest Services / Front Office at Sonesta Columbus Downtown
Responded 6 Jan 2023
Thank you for your recent stay at our hotel, we appreciate and value your feedback as it helps us grow and improve the service we provide to all our guests. I am sorry we didn't meet all your expectations but I hope you can give us another opportunity to show you we can definitely offer the service you experienced in the past. Please feel free to reach out to me and I will make sure your accommodations and experience are the best! At your service, Marcela Baldwin marcela.baldwin@sonesta.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My room 325 however in the room everything was labeled 335. It was clean and modern looking. I had a decent view. I Would like a light above desk. I found my friends room did have them. Above bed cute little reading light. My room was stuck on 60 degrees. My fault should have let desk know I couldn’t move or change thermostat. Eating downstairs. They do not have enough staff. Breakfast is self serve but at $23 is too much if you don’t eat a lot. Oatmeal $4 Orange juice is $4 ala cart. Check out a little slow when eating only one person to check you out and if there is a lot of people it can get a little slow. Might just go to where all the restaurants are and grab a bite. I was here for conference so coffee was hard to get when everyone was getting coffee. There is a coffee pot in room but no creamer. You would have to go downstairs and get some. Valet parking only. It does have skywalks to convention center just watch that sharp turn to the right. Went out through the convention center to eat and most doors will lock if you stay out to late. We did manage to find one door unlock or we would have had to walk around the block and go through another hotel. (It was raining).
Read more
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JuanLaginia, General Manager at Sonesta Columbus Downtown
Responded 25 Feb 2020
Thank you for the review dKentuckinese, I am sorry we missed a few points during your stay, I will share it with my team to make sure the next time you stay with us go flawless. Please contact me directly and I will be happy to personally help you with the reservation arrangements.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came to stay for a business conference. This is the window in our room. It’s has two sets of drapes with pull bars. The sheer drapes completely open and close. The blackout curtains are only a foot long on each side, and do nothing to stop the lights from the giant convention center across the street, from permeating our entire room. The complete lack of trash liner bags is annoying and gross, especially with a multiple night stay, and the pandemic shut down of room service is well overdue to be brought back. We purchased a few snacks from their little shop. The expensive gourmet popcorn, $10 for 2.5oz, was stale and gross. The bedroom is set up so the bathroom directly faces the bed and the window, a very odd setup. The “free guest Wi-Fi” has not worked during our visit, luckily we travel with a hotspot. The lady at checkin told me this was a perfectly safe area to walk around, however the few blocks I walked to the North Market had me encountering numerous hazards, and a very confusing and dangerous maintenance of sidewalk traffic. Then there was the panhandlers. They were very aggressive and one lady followed me for blocks. I spoke with a lady at the hotel bar and she said the exact same people harassed her and her husband the day before. It was quite unnerving being a woman out walking alone. We took an Uber to go 3 blocks for our dinner reservation that night. Overall, it’s a basic room, with little to keep out the outside light. Bed and bedding are ok. The rooms k-cup coffee maker made me exceedingly happy I travel with my own drip coffee maker.
Read more
Date of stay: October 2022Trip type: Travelled on business
Room Tip:Overnight valet parking is $42.
Get a room NOT facing the convention center on the NW side, that...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan Laginia, General Manager at Sonesta Columbus Downtown
Responded 17 Oct 2022
Thank you for staying with us roxySMR0820, I am sorry to read about your experience. Our windows have three sets of drapes, a full blackout, a sheer and a decorative panel on each side, probably you are referring to that one and missed the full blackout. We partner with different local vendors so you can get (or take with you) a sample of Columbus flavor, I am sorry you didn't enjoy it. We have a tech team ready to assist you in case any of your devices has issues connecting to the Wi-Fi we understand this is a top necessity for travelers. Sorry your experience was no the best, please contact me directly for your next visit and we will do our best to ensure you leave Columbus loving it and wanting to come back!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean room, nicely decorated. We arrived early and the front desk was very accommodating getting us into a room right away. Valet was wonderful! They were so helpful and quick. Very close and convenient to the convention center.
Read more
Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan Laginia, General Manager at Sonesta Columbus Downtown
Responded 10 Jun 2021
Dear Christina J, I am very glad to read you had a great time with us, don't wait too long to come back!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived early at the hotel and the valet was great. When I asked about Happy Hour in the Short North, he gave suggestions and also mentioned Vine and Forge. The front desk has 3 associates working and all looked up and greeted us. We got into our room early which is always a plus! We were so impressed with the King Corner room as it was very spacious and had a wonderful view. We spend most of our time walking around the city and attended a concert at Nationwide Arena. The location of the Sonesta to the concert venue is so close and very safe outside with ample lighting. When we arrived back at the hotel it was about 1pm and unfortunately didn't have a chance to get and food or beverages. It was busy and the bartender was apologetic because they already had last call. We were excited to get a flat bread pizza, but we till for sure come back and get one next time! We both slept wonderfully and left around 10am the next morning. The staff upon check-out was super friendly and thanked us for staying. When I sent the message from my phone to retrieve my car, it was there in an instant! Valet again top notch and he told us to have a safe drive home. Overall, this hotel was excellent! We had the best time and enjoyed every minute!
Read more
Date of stay: April 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Mason, Sales at Sonesta Columbus Downtown
Responded 1 Jun 2022
Thank you very much for your review CarlafD5467TJ! We are very pleased you had a great stay with us and we hope to see you again!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed from Friday to Monday for an event at the convention center. The front desk staff was very attentive. The rooms are average. Due to COVID the hotel does not clean the rooms. It became quite annoying having to constantly call and ask for toilet paper, garbage bags and towels. I have dealt with this many times during the past two years and I understand but it does become a hassle. There is no coffee in the lobby. You have to go to the bar and order it. They don’t open until 7 am. We paid $300 a night for the room. It was not worth the money.
Read more
Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Mason, Sales at Sonesta Columbus Downtown
Responded 1 Jun 2022
Thank you for staying with us and for taking the time to leave your review. Our company as a whole are still practicing best options with the ongoing pandemic. I am sorry you left feeling pretty unwelcomed, we value all feedback specially if that will help us address any issues before anybody else experiences it.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Columbus area.
PRICE RANGE
RM 576 - RM 896 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza columbus downtown hotel columbus, columbus crowne plaza
FORMERLY KNOWN AS
Crowne Plaza Columbus-Downtown
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
421
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
