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Sheraton Columbus at Capitol Square Hotel

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Sheraton Columbus at Capitol Square Hotel
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430 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Reviewed 4 May 2016

We enjoyed our stay and our room had a great view of the city. Loved the huge bathroom and extra drawer storage in the main area. Just one item to nitpick about: there wasn't an exhaust fan to air out the steam from the shower.

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Helpful?
Thank Willa B
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Courteous and friendly staff, clean facilities” Dear Willa B, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s friendly staff, great views in the guestrooms, and the huge bathrooms. Thank you for the suggestion of the exhaust fan in the bathroom. I have...

ROCHESTER NY
Reviewed 26 April 2016

Stayed one night. Arrived mid afternoon, no place to find coffee, Starbucks in lobby closes at noon. The room was nice and comfortable, a bit underlie, and the chronic problem of rare and sparse electrical outlets was encountered. We should NOT, in a Sheraton, have to unplug a lamp to free up a socket near enuf to the nightstand to...

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Helpful?
Thank BlueMaxx14
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Very nice very clean hotel.” Dear BlueMaxx14, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s great towels, our pleasant staff, and energetic valet parkers. I apologize for the additional outlets not being easily found. There are additional outlets in each bedside table....

Athens, United States
Reviewed 25 April 2016

The location is great if you are attending an event in downtown Columbus and there are plenty of restaurants around. The employees are are very friendly and helpful. The fitness center has well maintained equipment. However, the price is much too high for the return. Other similarly priced hotels downtown have much better service. The biggest problem is parking. If...

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Helpful?
Thank Hannah D
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Great location, poor service” Dear Hannah D, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about our great location, our friendly and helpful staff. We apologize for the mouthwash issue, this is not acceptable and we have passed this message along to our Housekeeping department. We also apologize...

Elmore, Ohio
Reviewed 25 April 2016

This hotel is very centrally located between the happenings of High Street and German Village. Within walking distance of most of the city. Very modern and updated appearance. The room was spacious and clean. The only downsides where that we never received stay-over service (stayed 2 nights) and there was no fridge in the room. Also, a heads up that...

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Helpful?
Thank countrygirl2887
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Centrally Located & Very Clean” Dear countrygirl2887, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about our great location, the cleanliness of the rooms, and the modern appearance of the hotel. We apologize for your room not being service, this is not acceptable and we have passed this...

Cincinnati, Ohio
Reviewed 21 April 2016

This hotel was great for a business trip. The room was clean and comfortable and they had a restaurant onsite. My favorite part was that they had a Starbucks there with full service. It made my breakfast choice easy each day.

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Helpful?
Thank Jessica761
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Business trip” Dear Jessica761, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s clean rooms, our Plaza Restaurant, and full-service Starbucks. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at...

Reviewed 19 April 2016 via mobile

We only stayed one night. The valet was very helpful & polite. Front desk was great. The room decor is very nice & stylish. The bed is extremely comfy & linens were crisp & clean. The air conditioning worked great. For the price we paid I was very disappointed because the bathroom had many hairs I seen & can't believe...

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Helpful?
Thank Missy G
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Nice but NOT great!” Dear Missy G, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about our great room décor, our helpful staff, and the crisp linens. We apologize for the cleanliness of the bathroom, this is not acceptable and we have passed this message along to our...

Crown Point, Indiana
Reviewed 13 April 2016

Staff and Valet service was extremely helpful. Both went above and beyond. Hotel is very nice and clean. We brought our dog and there was a park right outside of the hotel. The hotel is close to all major restaurants, bars and shopping. Great place to stay.

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Helpful?
Thank gmw615
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Awesome Place to Stay” Dear gmw615, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s helpful staff, our pet friendly atmosphere, and our great location. Thank you again for your comments and we hope to see you and your dog again for your...

Hopkinton, Massachusetts
Reviewed 6 April 2016

I'm predisposed to like Sheratons. I have Starwood Gold status. The Sheraton Heathrow is a frequent stop for me. My most recent Sheraton experience, in Warsaw, was terrific. With that as a background, i was very disappointed with this property. First, my welcome drink could not be a beer, as they cannot give away alcohol. The decor in my room...

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Helpful?
Thank EarlMagnus
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Beaten, stained, tired, and not entirely clean.” Dear EarlMagnus, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short....

Columbus, Ohio
Reviewed 6 April 2016

The Sheraton Bar and Restaurant service, especially at the bar, is absolutely fantastic. Latise, the main bartender, is very attentive and always remembers my drink and food order. This is the place to be! - John W.

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Helpful?
Thank johnjwalker2016
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Sheraton Bar and Restaurant Lounge” Dear johnjwalker2016, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Plaza Restaurant and Lounge. We are very happy to know you enjoyed your experience and the fantastic service from Latise. We like Latise too and she is a favorite of many...

Bardstown, Kentucky
Reviewed 5 April 2016

Hotel was very nice. Front desk very nice. No one cleaned our room and when asked to have our room clean they basically set four towels on bathroom counter; took all our wash rags and made our beds. They did not clean anything or restock anything. No new toiletries; no kleenex; no coffee; no creamer. Felt like we were asking...

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Helpful?
Thank Kim E

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Columbus Hotel at Capitol Square is near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining. ... more   less 

Additional Information about Sheraton Columbus at Capitol Square Hotel

Address: 75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
Region: United States > Ohio > Columbus
Price Range: RM700 - RM1,205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt
Sheraton Columbus At Capitol Square Hotel Ohio
Hotel Style:
#4 Luxury Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Columbus at Capitol Square Hotel staff and other travellers.
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Questions? Get answers from Sheraton Columbus at Capitol Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner suites offer a spectacular view of the city.”
 of 5 bubbles E8911WRstephenr, 13 Mar 2017 | Read review
“Ask for view of state capital and higher elevation to see the city especially at night.”
 of 5 bubbles V4650HXcatherineh, 4 Mar 2017 | Read review
“Do not get one of the rooms that have no heat in the bathroom in the winter.”
 of 5 bubbles V8883ZGcherylc, 18 Feb 2017 | Read review
“Higher floors will give a better view; look for 10 and higher.”
 of 5 bubbles SteveSMR1, 7 Feb 2017 | Read review
“get a room that overlooks the Capitol!”
 of 5 bubbles scottctburnham, 5 Feb 2017 | Read review
5 of 5