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This was our first time at a Westin. The service was good. The room was small but served what we needed and the bed was super comfy. We were able to check in early which was nice, but then we had someone open our door...More
Response from Tom G, Director of Sales at The Westin ColumbusResponded yesterday
Thank you for taking the time to respond. We will review your feedback with our housekeeping department, please accept our apologies. I am glad you were able to enjoy one of our brand new Heavenly Beds. Safe travels.
I’ve been staying at this grand old hotel since it first reopened as the Great Southern. I like the classic exterior, grand lobby and classic feel. Even the old elevators and their floors help set the tone of a classic hotel. The staff are always...More
Thank George Y
Response from Ron O, Manager at The Westin ColumbusResponded 4 February 2018
Hi George Y,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Westin Columbus.
We look forward to your future visits with us!
I was utterly disappointed, never expected this type of service from the Westin brand. The bathroom floor was littered with hair. The toiletries in the tub/shower was used. Which made me suspect if the bed linens were ever changed before I checked in. I asked...More
Thank C H
Response from Tom G, Director of Sales at The Westin ColumbusResponded 2 days ago
Thank you for taking the time to provide us with your feedback. Our apologies that our efforts while you were on property failed. We will use this information for training our team members. If there is anything we can do for you, please reach out...More
not the best westin I’ve stayed in. Was upgraded to a “better” king size room which just gave me a desk instead of a table. Furniture was old. Bathroom was old and outdated. And the sheets on the bed were hard and scratchy. not what...More
Response from Ron O, Manager at The Westin ColumbusResponded 3 weeks ago
Thank you for choosing to stay at the Westin Columbus and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. If there is ever anything we can do...More
It’s 5:30 am. I’m writing this as I’m wide awake because I can’t sleep with all of the noise from my room facing High Street. Apparently when they built this hotel, soundproofing rooms facing a major thoroughfare wasn’t a priority. You also can’t use the...More