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Quality Inn & Suites

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120 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites
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Showing 119: English reviews
1 review
Reviewed 18 August 2016

My family and I arrived on the first evening of our reservation and were told that there was no record of our reservation. Travelocity was blamed for this, but when they offered us a room anyway, our information was mysteriously already in their system. They gave us a room on the second floor, where contractors were ripping up the carpet... More 

Helpful?
Thank V D
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Chicago IL
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 August 2016

Thin walls, nonworking clock radio, lots of highway noise and unvacuumed carpets. But the worst thing is that I booked a non-smoking room and upon arrival smelled the distinct aroma of cigarettes. Told the night clerk, who said he couldn't move me because the hotel was full. Told the morning clerk as well. Neither offered any compensation. I wouldn't come... More 

Helpful?
Thank illin0isguy
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travellers are raving about these Franklin hotels

Corbin, Kentucky
Level Contributor
5 reviews
4 hotel reviews
Reviewed 15 August 2016 via mobile

We went for a family weekend of shopping and a Bengals football game. The room was clean, breakfast was pleasantly very nice and located to most anything. We would stay here anytime. Priced good. The lady in the kitchen was very welcoming and so was the front desk folks.

Helpful?
Thank JVanNorstran
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

I am pleased to hear that you enjoyed your stay. Thank you for staying with us. We hope to see you again on your next visit to the area. More 

Fort Wayne, Indiana
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 August 2016

We chose Quality because of location and price, as it was priced well below others in the area. We found an older motel that is in the process of renovation, and adequate for our purposes. The lobby is just fine, the rooms are older but of adequate size, quiet, and comfortable. The breakfast has some hot items (waffles, eggs, sausage,... More 

Helpful?
Thank CherylDave1967
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Gainesville, Florida
Level Contributor
106 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 16 July 2016

Hotel is presently under renovation which will make things newer and better. Very comfortable, clean with an excellent and courteous housekeeping staff. The only negative is that even though the hotel has 2 floors, there is no elevator.

Helpful?
Thank drjeffh
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 July 2016 via mobile

Loved this hotel and staff. Very friendly staff during the whole stay. The room was very spacious and clean. The bathroom was spotless and beds were comfortable. The breakfast is a hot breakfast with all you will need from eggs to waffles. Coffee was always available in the lobby. For the price this is a great place. Only gave it... More 

Helpful?
Thank Nolan S
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Ohio
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 July 2016 via mobile

Our room did not smell fresh, thankfully the window did open. The chair in the room was really gross and stained, you couldn't pay me to sit on it! The bathroom had water (or what I hope was water) all over the floor. There was also pubic hair on the toilet seat and on the floor, it was obvious enough... More 

Helpful?
Thank tz122
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Dayton, Ohio
1 review
Reviewed 4 July 2016

We are Local Residents and Decided to have a fun Fourth of July Weekend and stay at a hotel for the holiday. Upon entering Heather at the front Desk was very kind, Easy to talk to and was very helpful. We stayed in the 2 room suite as we have a big family so it was very nice to not... More 

Helpful?
Thank tfairchild05
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Andrew Rushing... More 

Mayfield Hts
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2016 via mobile

Room smelled like a dead body, searched all over for the smell and found tons of crumbs under the bed and trash stashed behind the night stand. Moved to another room that was just as bad. Phone was prop and had no actual cords going to from the phone to the wall, cords hanging from the ceiling in the hallway,... More 

Helpful?
Thank Thomas M
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Middletown - Franklin. I apologize for the delay on processing your refund but I was unaware of the situation until I seen your comments posted online & received the response from Choice Hotels guest relations department. I have processed a... More 

Level Contributor
8 reviews
5 hotel reviews
Reviewed 16 May 2016

Cons: This hotel does not smell good. It is also not very clean. It has no elevator and the stairs all looked like they had not been swept in months. In the room, the screen had a big hole in it and I really doubt if under the bed or behind the chair or dresser had ever been swept. The... More 

Helpful?
Thank Nicole M
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The perfect hotel for any budget. Large size Rooms and Spacious bathrooms with all the amenities you come to expect. ... more   less 

Additional Information about Quality Inn & Suites

Address: 6475 Culbertson Rd, Franklin, OH 45005-5701 (Formerly Country Hearth Inn Middletown)
Region: United States > Ohio > Warren County > Franklin
Price Range: RM240 - RM369 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 86
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Choice Hotels, Priceline, Travelocity and Orbitz so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Franklin
Franklin Best Western
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the very last room next to an entrance, first floor 101. Would recommend that or the same room on the second floor.”
 of 5 bubbles bountyqlu, 12 Oct 2016 | Read review
“Stay away from highway side”
 of 5 bubbles illin0isguy, 17 Aug 2016 | Read review
“No specific recommendations - it is off the road far enough that noise isn't a problem.”
 of 5 bubbles CherylDave1967, 10 Aug 2016 | Read review
“Rooms away from the elevator will be quieter.”
 of 5 bubbles tsmada, 9 May 2016 | Read review
“cant think of one. We observed ripped screens on the 2nd floor.”
 of 5 bubbles ShariH398, 3 May 2016 | Read review
5 of 5
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