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Quality Inn & Suites

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124 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Tecumseh, Canada
Reviewed 24 September 2016

Just off I 75 and a little confusing to find but this hotel is up date with nice rooms, good wifi, good bathrooms and water pressure, comfortable beds and excellent check in service. Nice friendly staff. Good hot breakfast. The pool really needs to be vacuumed, it was full of sand and I have no idea where the sand came...

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Helpful?
Thank DennisPiper
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Madison, Ohio
Reviewed 22 September 2016

Had a little trouble finding the motel that went with the sign we saw from the main road. This facility is in the middle of remodeling and we had one of the newly finished rooms. Very comfortable. Again a great variety of food for breakfast.

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Helpful?
Thank 357dtaylor
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Orlando, Florida
Reviewed 10 September 2016

I would stay here again. Beautiful large well-appointed room at an excellent rate. Bed was very comfortable. Terrific WiFi Internet access. I had to unplug the fridge to use the multi-plug however, that was not a problem. TV reception very good...suggest a channel guide in the room. Friendly front desk staff. Delicioius breakfast (I would suggest stronger plastic forks, etc....

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Helpful?
Thank PhyllisD534
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

United States
Reviewed 23 August 2016

I can't even begin to say how much I enjoyed my stay here. I was in town working and stayed here several weeks. The staff was extremely kind and helpful. I was on crutches so maneuverability was a bit difficult. The staff went out of their way to help by opening doors for me, carrying packages, even taking my suitcase...

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Helpful?
Thank Sondae P
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing...

Reviewed 18 August 2016

My family and I arrived on the first evening of our reservation and were told that there was no record of our reservation. Travelocity was blamed for this, but when they offered us a room anyway, our information was mysteriously already in their system. They gave us a room on the second floor, where contractors were ripping up the carpet...

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Helpful?
Thank V D
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Chicago IL
Reviewed 18 August 2016

Thin walls, nonworking clock radio, lots of highway noise and unvacuumed carpets. But the worst thing is that I booked a non-smoking room and upon arrival smelled the distinct aroma of cigarettes. Told the night clerk, who said he couldn't move me because the hotel was full. Told the morning clerk as well. Neither offered any compensation. I wouldn't come...

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Thank illin0isguy
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Corbin, Kentucky
Reviewed 15 August 2016 via mobile

We went for a family weekend of shopping and a Bengals football game. The room was clean, breakfast was pleasantly very nice and located to most anything. We would stay here anytime. Priced good. The lady in the kitchen was very welcoming and so was the front desk folks.

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Thank JVanNorstran
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

I am pleased to hear that you enjoyed your stay. Thank you for staying with us. We hope to see you again on your next visit to the area.

Fort Wayne, Indiana
Reviewed 11 August 2016

We chose Quality because of location and price, as it was priced well below others in the area. We found an older motel that is in the process of renovation, and adequate for our purposes. The lobby is just fine, the rooms are older but of adequate size, quiet, and comfortable. The breakfast has some hot items (waffles, eggs, sausage,...

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Helpful?
Thank CherylDave1967
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Gainesville, Florida
Reviewed 16 July 2016

Hotel is presently under renovation which will make things newer and better. Very comfortable, clean with an excellent and courteous housekeeping staff. The only negative is that even though the hotel has 2 floors, there is no elevator.

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Helpful?
Thank drjeffh
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Reviewed 16 July 2016 via mobile

Loved this hotel and staff. Very friendly staff during the whole stay. The room was very spacious and clean. The bathroom was spotless and beds were comfortable. The breakfast is a hot breakfast with all you will need from eggs to waffles. Coffee was always available in the lobby. For the price this is a great place. Only gave it...

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Helpful?
Thank Nolan S
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The perfect hotel for any budget. Large size Rooms and Spacious bathrooms with all the amenities you come to expect. ... more   less 

Additional Information about Quality Inn & Suites

Address: 6475 Culbertson Rd, Franklin, OH 45005-5701 (Formerly Country Hearth Inn Middletown)
Region: United States > Ohio > Warren County > Franklin
Price Range: RM258 - RM303 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Best Western Franklin
Franklin Best Western
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on west side are quieter and very well cleaned”
 of 5 bubbles irishluck7780, 30 Dec 2016 | Read review
“We had the very last room next to an entrance, first floor 101. Would recommend that or the same room on the second floor.”
 of 5 bubbles bountyqlu, 12 Oct 2016 | Read review
“Stay away from highway side”
 of 5 bubbles illin0isguy, 17 Aug 2016 | Read review
“No specific recommendations - it is off the road far enough that noise isn't a problem.”
 of 5 bubbles CherylDave1967, 10 Aug 2016 | Read review
“Rooms away from the elevator will be quieter.”
 of 5 bubbles tsmada, 9 May 2016 | Read review
5 of 5
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