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Royal Hotel

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71 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Reviewed 29 June 2016

Nice place to stay with family with relax in natural beaut. Hotel food is very good. The one issue is that power interruption but generator work properly within few minute. hotel staff is very good. manager Mr.Ajay Chaudhry very friendly and cooperative.

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Helpful?
2Thank Keyur N
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Keyur, Thank you for staying at Royal Hotel Matheran and reviewing us on Trip Advisor. All of us are delighted to know that you had an enjoyable and a comfortable stay with us. Your mention of our Food makes us feel proud, which will encourage us further to achieve greater heights. For your future visit to Matheran, please...

Pune, India
Reviewed 23 June 2016

I visited Matheran after around 6 years this May. We have been staying in Royal Hotel everytime during our visit to Matheran since childhood. I was shocked and disappointed with the degradation of the hotel over the years. Overall Property: Hotel is located at a convenient location and has open spaces. So from location point of view it is very...

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Helpful?
1Thank Amitwlele
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Amit, Greeting from Royal Hotel..!! Thank you for your review on Tripadvisor. We appreciated for staying with us and we have noted your comment on our housekeeping service standard. Please accept our sincerely apology for the inconvenience cause to you. Your comment is important feed back to improve our standard of service. As per our discussion on the...

Reviewed 16 June 2016

1-5 star for food 2-hotel is old one as there is new rooms which don't have ac as they said. 3-if u looking for budget hotel then this is your choice. 4-DJ is good one as we got dj on friday night as well as saturday night. 5-you can play outdoor games too. 6-wifi is available upto reception area only....

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Helpful?
Thank rishabh o
Ajai C, Manager at Royal Hotel, responded to this review

Dear Guest, Thank you for staying at Royal Hotel Matheran and reviewing us on Trip Advisor. We are very happy to receive a detailed feedback regarding your recent stay with us. We will surly improve on the points that you have mentioned. For your future visit to Matheran, please do not hesitate to contact me on the below contact details....

Mumbai
Reviewed 6 June 2016

I paid Rs 14K for 2 night stay in the hotel but the experience was poor,The room were shabby and not cleaned. The hotel was really not worth staying. The photographs on the cleartrip website were not matching with actual conditions. I will never use cleartrip to do future bookings

Review collected in partnership with Cleartrip
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Helpful?
Thank pradeepm312
Ajai C, Manager at Royal Hotel, responded to this review

Dear Sir, Greeting from Royal Hotel..!! Thanks for your review on Tripadvisor. We appreciated for staying with us and we have noted your comment on our housekeeping service standard. Please accept our sincerely apology for the inconvenience cause to you. Your comment is important feed back to improve our standard of service. Also let me inform you that we are...

Mumbai (Bombay), India
Reviewed 30 May 2016

Me and my family visited this week end, we had booked 02 Double Rooms, upon check in we are given 02 Separate bed which were not properly joined, bed sheet was not clean stain on it, fan was not working properly, after complaining we got a reply electrician is not available, ask to change the room we got a reply...

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Helpful?
Thank arienl0ve
Ajai C, General Manager at Royal Hotel, responded to this review

Dear Sir, Greetings from Royal Matheran !! Thank you for your recent stay with us and also your valued comments. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your comments in my absence. I can assure you that we take feedback from our guests very seriously as it is only through their feedback...

Pune, India
Reviewed 27 May 2016

We haven't booked the hotel in advance. We looked at the rooms and booked the Standard Non A/C room for 2 days. They took advance money for 1 day. First day all things were good. Second day in morning they asked to checkout as they mentioned your booking is for 1 day only. After talking to them they said we...

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Helpful?
Thank sunilgulabani2016
Ajai C, General Manager at Royal Hotel, responded to this review

Dear Sir, Greetings from Royal Matheran !! Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on TripAdvisor.com community.. Let me tell you that when you Check In the hotel you just inform at reception that will stay for one night first and then will inform you...

Ahmedabad, India
Reviewed 18 May 2016

Nearby to Railway Station. Good Staff, Very Good Service, Excellent Food, Nice property, Over all enjoyable stay and value for money.At walking distance of main bazaar and other main points. We had very memorable stay over there.

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Thank SandipPANDYA
Ajai C, General Manager at Royal Hotel, responded to this review

Dear Sir, Greetings from Royal Matheran !! Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.com community.. We have shared your feedback & words of appreciation with our entire team. It is our constant perseverance and endurance to train our employees to provide the...

Mumbai
Reviewed 16 May 2016

toilet was not clean, no one has checked before giving room to us. Need to remind twice to getting it clean. Pillows were smelling. Checkin time Is 11 am howwver breckfast time is upto 10 am. Food was nice.

Review collected in partnership with Cleartrip
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Thank YogeshJC
Ajai C, General Manager at Royal Hotel, responded to this review

Dear Sir, Greetings from Royal Matheran !! Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on TripAdvisor.com community.. Heartily apologize for the inconvenience caused to you. Due to Heavy Check In and Check out there might have happens the mistake by the House keeping team....

Mumbai (Bombay), India
Reviewed 26 April 2016

Worst, Ever Ever Holiday and Hotel in my life. Customer service of Clear trip worst , So worst cannot be compared.. Hotel was so worst that Bed size was so small and Standard AC Rooms which was given to me Room No 2 for which i paid 4500 was worst ever ceiling so low AC of 1990s making noise just...

Review collected in partnership with Cleartrip
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Thank Krishna U
Ajai C, General Manager at Royal Hotel, responded to this review

Dear Sir, Greetings from Royal Matheran !! Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on TripAdvisor.com community.. Heartily apologize for the inconvenience caused to you. Bed-size is of Standard size 6 ft length and 5 ft width. Our rates are very low compare to...

Pune
Reviewed 15 March 2016

While booking we have chosen AC package of 4000 for 1.5 days which included 3 meals, tea and breakfast. One day before travel we have confirmed my arrival through phone call. When we reached to hotel, management informed ACs are not working and we will give you 500 rs refund. When checked for reality AC was working but rooms were...

Review collected in partnership with Cleartrip
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1Thank 955ajitn
Ajai C, General Manager at Royal Hotel, responded to this review

Dear Sir, Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.com community.. We have shared your feedback & words of appreciation with our entire team. It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Breakfast included
Things to do
  • Pool
  • Restaurant
Room types
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Royal is located in the city of Matheran, It is an amazing destination located in Maharashtra. The lush green beauty with serene environment and amazing ambiance makes it a perfect place to explore the natural beauty. The hotel offers services that are designed to offer maximum comfort to its guests. Some of the services offered here are room service and front desk for the convenience of guests. Every room in the hotel is uniquely designed with cozy interiors and offer exclusive amenities attached bathroom and various other essential bathroom toiletries. Have a pleasent stay at Hotel Royal! ... more   less 

Additional Information about Royal Hotel

Address: Kasturba Road | Near Matheran Railway Station, Matheran 410102, India
Region: India > Maharashtra > Matheran
Price Range: RM187 - RM347 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Hotel 3*
Number of rooms: 30
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hotel staff and other travellers.
2 questions
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1 month ago
mumbai
over a year ago

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Questions? Get answers from Royal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Currently the place is undergoing renovation , so the once the renovation is complete then there would be choice of rooms.”
 of 5 bubbles 268nileshc, 17 Sep 2016 | Read review
“Dont book room in advance. Book only after you actually see and approve room.”
 of 5 bubbles Manishjsheth, 13 Sep 2016 | Read review
“Ask for the newly renovated rooms, this tip would work for sometime since all the rooms will get renovated in a while.”
 of 5 bubbles , 11 Jul 2016 | Read review
“Corner rooms are terrible”
 of 5 bubbles sunilgulabani2016, 26 May 2016 | Read review
“First floor, poolside view, terrace room”
 of 5 bubbles MarieNaviMumbai, 25 Feb 2016 | Read review
5 of 5