We celebrated our son's belated 30th birthday with our family of 8 plus new-born baby and couldn't have chosen better. Daniel was exceptionally helpful and efficient with our booking. Both our breakfasts were excellent for all, varied and sustaining. We also all enjoyed the range of choices on the a la carte menu for dinner. Our rooms were sufficiently large and well-equipped. The staff were very pleasant and helpful without exception.
This is a grand old English seaside hotel. We had the upgraded twin room which was big as was our bathroom and all very comfortable. There was a big car park and lovely grounds outside. We ate in both nights of our stay as we so enjoyed the roast on the first evening. The food was first class they must have a very good chef. The breakfasts were also really good. On top of all those positives were the lovely staff - each and every one of them so kind and helpful and nothing too much trouble. Turn out of the hotel to your left and through the main shops / restaurants and cafes you will find yourself at the pier with plenty of lovely walks available. I would highly recommend this hotel and will definitely return.
We have been staying here for many years and always look forward to a visit. You have to remember this is a very old Hotel and is gradually being updated. The staff are lovely- you can get a superior room and they are worth the extra money. The dining room is lovely with chandeliers-loads of parking and nice gardens. Breakfast served in the dining room is very nice-,there are covid restrictions same as every where.
The bathroom fittings were nice, but the hot water just off boiling and the cold tap produced only a trickle so it too far to long to run a bath one could safely step into. I woke with a left hip benumbed by the rock hard mattress. We woke through the night either sweating (the room was overheated & there was no way to reduce the temperature) or frozen (the duvet was some 2-3 feet too long for the bed and constantly dragged itself off). We were required to book a time for breakfast (!) - the excuse was covid, but while our table was two metres from the next, once we and our neighbours sat down, we were well within eachother's 2M safe space. Breafkast: there was no alternative to high sugar cereals, no non-dairy alternative to cows milk or butter - indeed no full fat/semi/skimmed option for milk - just full fat. And my scrambled eggs and tomatoes arrived with just a single small half tomato. But worst of all was being told off by the receptionist for not being smiley enough when we arrived. We'd had a really tough day visiting an elderly relative in hospital: we were polite though and being criticised for not grinning was pretty horrid.…
We have stayed at the orwell a few times in the past we where told it had been taken over we will never be going back breakfast was horrible coffee was so watery I could not drink it my wife went in the toilet the toilet roll had brown finger marks round it she was nearly sick the rooms are not cleaned daily a total waste of money such a shame