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Best Western Brook Hotel, Felixstowe

About
Location
Cleanliness
Service
Value
The BEST WESTERN Brook Hotel, Felixstowe is a privately owned 3 Star hotel located in the beautiful seaside town of Felixstowe. With free parking and an ideal location just a short walk from the town center, beach and the train station the BEST WESTERN Brook Hotel, Felixstowe is a perfect base for visiting on business or for a leisure break. Why not explore some beautiful Suffolk Countryside in the neighboring towns of Woodbridge, Dedham, Flatford and the Essex villages.
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Property amenities
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Public Wifi
Meeting Rooms
Self-Serve Laundry
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Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Quiet
Mid-range
HOTEL CLASS
Location
Full view
92Great for walkers
Grade: 92 out of 100
88Restaurantswithin 0.5 km
20Attractionswithin 0.5 km
Reviews (266)
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264 results
Traveller rating
53
92
63
26
30
Traveller type
Time of year
LanguageEnglish
53
92
63
26
30
Show reviews that mention
All reviews sunday carvery off road parking door stop sea front walk into town honeymoon suite comfy bed stayed for one night pleasant stay following morning cooked breakfast food was lovely yogurt weekend break bar staff josh roast
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1 - 5 of 264 reviews
Reviewed 2 days ago via mobile

Stayed overnight. Was offered slight discount as room was above Christmas party which was ok as I went out for the night. Friendly and helpful staff. Good breakfast with vegetarian option. A bit pricey for single person this time of year hence my average score.More

Date of stay: December 2018
Thank StuartE617
Response from Helen-Geere, General Manager at Best Western Brook Hotel, FelixstoweResponded yesterday

Dear Stuart, Thank you for your review and for your nice comments, which have been passed on to our team. We will definitely take the feedback regarding our pricing on board and hope to welcome you back in the future. Kind regards Helen Geere General...More

Reviewed 1 week ago

Stayed one night 1 Dec. Positive point the receptionist when we arrived was very professional and friendly. The room however was disappointing. Although it was clean the issues we had were jaded decor, shower holes partially blocked with lime scale, very dim mirror light in...More

Date of stay: December 2018
Thank Carpol085
Response from Helen-Geere, General Manager at Best Western Brook Hotel, FelixstoweResponded yesterday

Thank you for your review and for your positive comments regarding your check in, which have been passed on to the Receptionist. We welcome all feedback, as it helps us to improve and after our conversation we have mended any maintenance issues in the room...More

Reviewed 3 weeks ago via mobile

Arrived at The Brook Hotel 2nd November. From first walking through the door we had a lovely friendly reception. All staff were exceptionally pleasant,from reception through to housekeeping. Lovely cosy bar and as my partner was working i used the bar alone on a few...More

Date of stay: November 2018
2  Thank Roving03571866738
Response from Helen-Geere, General Manager at Best Western Brook Hotel, FelixstoweResponded yesterday

Dear Sandra, Thank you so much for your lovely review, we are so pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back to stay in January. Have a lovely Christmas, Helen Geere General Manager

Reviewed 4 weeks ago via mobile

Just held a 60th Birthday Party at this venue and it was absolutley brilliant. Helen the new GM organised everything for us and her Bar Staff were amazing..no one waited for a drink. Buffett brilliant too. We had our own band who set up themselves...More

Date of stay: November 2018
Thank Tina H
Response from Helen-Geere, General Manager at Best Western Brook Hotel, FelixstoweResponded 4 weeks ago

Dear Tina, Thank you so much for your lovely review, we are so pleased that you enjoyed your evening and very much hope to see you all again in the very near future. Kind regards Helen Geere General Manager

Reviewed 12 November 2018 via mobile

This is our second visit and what a lovely second visit we had. The room was beautiful and the staff very friendly. Price is very good and the breakfast is lovely. We will definitely be back. The building is old but has lots of charm....More

Date of stay: November 2018
Thank 585linzid
Response from Helen-Geere, General Manager at Best Western Brook Hotel, FelixstoweResponded 13 November 2018

Dear Linzi, Thank you so much for your review, we are so pleased that you enjoyed your stay with us and we very much hope to welcome you back soon. We have been trying extremely hard to make positive changes in the last few weeks...More

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Questions & Answers
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Alfie1957_12
14 July 2018|
AnswerShow all 4 answers
Response from paulshare | Reviewed this property |
Hi I think it's 7am weekdays, maybe later at weekend Best to contact hotel to check before booking
0
Votes
Helen w
2 November 2017|
Answer
Response from Tim M | Reviewed this property |
Check-in time starts at 2 PM Check-in time ends at 11 PM Minimum check-in age is 18 Check-out time is 11 AM
0
Votes
Helen w
2 November 2017|
AnswerShow all 2 answers
Response from 980sallyj | Reviewed this property |
I believe it’s a 2pm check in and 11am check out
1
Vote
Room Tips
"Ask for a refurbed room"
Journey574207
28 Oct 2018
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"avoid rooms above the bar and function room"
rsend
14 Aug 2018
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"Room 101 is a family room and is huge with a sofa bed and a big double/king bed with plenty of room"
davewI4806DL
17 Jul 2018
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"Take a coat or heater"
31garyr
25 Feb 2018
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PRICE RANGE
US$48 - US$98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brook hotel felixstowe
LOCATION
United KingdomEnglandEast AngliaFelixstowe
NUMBER OF ROOMS
25
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