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Holiday Inn Express Braintree

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About
Location
Cleanliness
Service
Value
Contemporary comfort meets historic beauty, welcome to the Hampton by Hilton Braintree. From its designer shops and traditional pubs, to its breathtaking gardens and rolling countryside, the area surrounding the Hampton by Hilton Braintree hotel is just waiting to be discovered. Our hotel is an ideal base for London Stansted Airport and exploring Essex and the surrounding cities, such as Chelmsford, Colchester, Cambridge and Newmarket.
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Property amenities
Free High Speed Internet (WiFi)
Free Parking
Wheelchair Access
Bar/Lounge
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
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Special Offer:Book Direct and Save
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Location
Full view
40Car recommended
Grade: 40 out of 100
11Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Contact
Panners Roundabout Notley Cross, Braintree CM77 7AB England
Getting there
Stansted Airport21 km
Southend Municipal Airport35 km
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Reviews & more
401Reviews
99Photos
2Q+A
71Room tips
Traveller rating
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  • English
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We had nine rooms booked for our group following our company Christmas party at the nearby racecourse. Booking the rooms online was easy, and a follow up query we had was dealt with efficiently over the phone.
On arrival check in was dealt with easily and staff were friendly and
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Response from DMJulieS, Guest Relations Manager at Holiday Inn Express Braintree
Responded yesterday
Thank you debd36 for your lovely review of your stay. I am so pleased that you and your group enjoyed your evening. I have passed your lovely comments on to Sarah. Please do come back and see us again. Best regards, Julie
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Stayed here a few times now and will again. Friendly staff and good facilities. The only thing I would say is that my room was cold. The hotel were clealy aware of this though as a heater was there on arrival.
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Response from DMJulieS, Guest Relations Manager at Holiday Inn Express Braintree
Responded yesterday
Hello Willamena Many thanks for taking the time to review your stay. Apologies that your room was cold, I will certainly be looking into why the heater was not already switched on prior to your arrival to ensure that your room would be warm and welcoming for you. Our complete heating system will be replaced early in the new year We look forward to welcoming you back very soon. Kind regards
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I stayed here for 1 night b&b whilst working in the area. Nice hotel, lots of parking, friendly and welcoming staff. Room was massive compared to most holiday inns I have stayed in. The air con was broken but a radiator provided in the room kept me toasty warm. Very happy, would
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Response from DMJulieS, Guest Relations Manager at Holiday Inn Express Braintree
Responded 6 days ago
I'm so pleased that you enjoyed your stay. The team are always pleased that their efforts are appreciated. I do hope that you will be in the area again soon, please do stay again.
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H.I. staff (Debbie & Co) top notch.

Outsourced cleaners obviously work to their own company's rules.

Multiple stains on Bedsheets.

Trip hazards left by Minimum wage, outsourced Domestic staff left in corridors
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Response from DMJulieS, Guest Relations Manager at Holiday Inn Express Braintree
Responded 1 week ago
Hello Patrick O I am so sorry to read that you were very disappointed with your stay. Please know that we take all feedback very seriously and will certainly be investigating the circumstances around your less that satisfactory stay. Again, my apologies, Best regards
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Located in a service area a tired hotel with very basic facilities. Staff friendly on arrival but the room disappointing compared to
our usual premier inn stays. Light bulbs missing and not replaced when reported. Air conditioning not working but a electric radiator and fan
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Response from DMJulieS, Guest Relations Manager at Holiday Inn Express Braintree
Responded 3 weeks ago
HelloJP070766 I can only apologise that your stay fell very short of your expectations. I am very disappointed that you did not experience our usual high standards. Please be assured that all your comments are taken very seriously and taken on board, and I am currently investigating the various departments to ensure that these matters will not be repeated. I thank you for taking the time to leave your thoughts. Best regards
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A plug-in radiator when it's -3 degrees is not enough !
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Is there room service available? Is water provided in the room e.g. water bottles?
Bottled water is available to purchase from the reception desk or the vending machine. Room service is not provided, a small dinner menu is available from 6pm till 10pm every evening in the Great Room.
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s there access to all rooms by lift
Yes there is
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"Leave cases in lobby until you've checked the sheets on the bed and the body hair in the Bathroom."
"We had room 123"
"Hunt for your room fan in this hot weather!"
"don't over look the dual carriageway"
"Shown room 4 for a family - sofa, desk, looked spacious and had heating/air con working"
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PRICE RANGE
US$55 - US$108 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBraintree
NUMBER OF ROOMS
76
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