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Mercure Blackburn Dunkenhalgh Hotel & Spa

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Mercure Blackburn Dunkenhalgh Hotel & Spa
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1,313 Reviews from our TripAdvisor Community

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Showing 1,301: English reviews
Reviewed 2 days ago NEW

Visited for a business lunch, ordered the Oriental King Prawn Broth £14. Very disappointed, tiny prawns (not king prawns) and only a few of them, Pak Choy ran to two leaves (yes two leaves) not two heads, chilli not fried off, broth tepid and the tiniest portion I have ever been served as a main course. Requested Soy Sauce -...

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2Thank Myviewtoo
Folkestone, United Kingdom
Reviewed 5 days ago NEW

The room we were given was lovely and as gold customers we were well looked after. The food in the restaurant was great both Dinner and Breakfast. A good place to stay. I don't like review sites that insist on a certain number Characters.

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Thank ealdings
Management response:

Dear ealdings, Thank you for taking the time to post your review, do hope to see you again soon. Kind Regards, Ivan Lynch, General Manager.

Wakefield, United Kingdom
Reviewed 5 days ago NEWvia mobile

Great party and fantastic effort delivering the food hot to the table sadly obliterated by juvenile management decision to close the bar to residents despite more than a dozen partygoers still wanting to buy drinks. Don't book your party here if you want to party after 1pm even if it's a private concern. The management were sadly lacking in empathy...

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1Thank slb66
Management response:

Dear slb66, Sorry to see there were issues with your stay and the residents bar was not available after 2 am. I have investigate and as a result of a few guests not adhering to house rules and consuming take-away food in the bar the Manager decided to close the bar. Apologies if this impacted on your enjoyment of your...

Bath, United Kingdom
Reviewed 1 week ago

Really nothing is too much trouble, done with courtesy patience and a smile, this hotel felt like a freind after two days there. From conference coordinators, thank you Karen - to meetings staff Joe Simon and Edwina, to restaurant staff- and to Nigel and Elaine from Gregory AV - you do your customers proud. Many thanks, we would book again...

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Thank Gilly017
Management response:

Dear Gilly017, We really appreciate the time taken to post your feedback and are delighted the SecuriCare Conference went well, I shall certainly share with the whole Team. We do hope you return soon. Kind Regards, Ivan Lynch, General Manager.

Accrington, United Kingdom
Reviewed 1 week ago

in need of an uplift,, ageing decor etc busy night whilst we we there for a wedding evening reception there was a corporate function in the main room which left our party with a poorly stocked bar manned by inexperienced staff ,,, 15 minutes to get served over priced drinks house red was average but poor at £17.95 a bottle...

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1Thank SharonAndrewMc
Management response:

Dear SharonAndrewMc, Thank you for your feedback, we have taken on a number of new staff for the Christmas period , we shall re-visit staff training. There certainly should be no reason for stock levels being depleted at this time of year, I will bring these issues to the attention of the F&B Manager, apologies for any inconvenience caused. Kind...

Rossendale, United Kingdom
Reviewed 1 week ago via mobile

Great Night out, filled with fun, laughter and dancing! The food was delicious and the Dj was good, we had a great night, thank you! I would defiantly recommend this place for a Christmas party! The staff was really helpful and nice also.

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Thank Diqueh
Management response:

Dear Diqueh, We are delighted you enjoyed the Christmas Festivities, thank you also for the recommendation. Kind Regards, Ivan Lynch, General Manager.

Somerset
Reviewed 1 week ago via mobile

This is a strange, rambling hitch pitch of a place in need of a face lift. The room was comfortable and clean, but it's all a bit drab. I didn't eat at the hotel, although it's probably a taxi ride to any local eateries. The bar area was like the rest of the place though, no atmosphere and somewhat drab....

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Thank Trousers99
Management response:

Dear Trousers99, Thank you for taking time to review your stay, glad your room was comfortable and we take your comments on board constructively. Kind Regards, Ivan Lynch, General Manager.

Newport, South Wales
Reviewed 2 weeks ago via mobile

I stayed at this hotel after a 6 hour drive. When booking I asked for a quiet room so I could get a decent night's sleep but the room I was put in was far from that. The doors to the rooms needed slamming to shut properly. The floorboards creaked and the walls were so thin I could hear every...

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1Thank PlainLauraJane
Management response:

Dear PlainLauraJane, Our sincerest apologies you encountered noise issues ad we failed to address appropriately. Please do allow us to show you this is not the 'norm', when next in the area please do contact me directly and I will ensure a more relaxing and pleasurable experience. Kind Regards, Ivan Lynch, General Manager.

Bridgnorth, United Kingdom
Reviewed 2 weeks ago

I've stayed at Mercure before so booked it due to the brand and lack of alternatives in the area and the fact it was 3 miles from my course location. My other half stayed at the hotel and used the facilities. First impressions are good. Although it's near the M road and a busy intersection I found little or no...

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Thank Pengadil
Management response:

Dear Pengadil, We are delighted to see you enjoyed the food and your partner the Spa, we shall discuss the issues raised and address appropriately as soon as possible. Thank you for taking the time to review the Hotel and we hope you return soon. Kind Regards, Ivan Lynch, General Manager.

Nottingham, United Kingdom
Reviewed 2 weeks ago

shower cold so average review. was offered breakfast as compensation but was unable to take up the offer. clean and comfortable.... good nights sleep but the lack of a hot shower in the morning was very disappointing.

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Helpful?
Thank Andrew J
Management response:

Dear Andrew J, Thank you for taking the time to review your stay, we are sorry to see there were issues with the water, I am sure we have looked into and addressed, we hope it will not deter you returning and look forward to welcoming you in the near future. Kind Regards, Ivan Lynch, General Manager.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Mercure Dunkenhalgh Hotel & Spa is situated in 17 acres of parkland. Combining a traditional setting with modern technology, our hotel offers both an enjoyable weekend getaway, or facilities for business meetings & conferences. Also featuring a luxury spa, with 8 beauty suites, & Cameo Restaurant & Bar, a relaxed dining experience. ... more   less 

Additional Information about Mercure Blackburn Dunkenhalgh Hotel & Spa

Address: Blackburn Road, Clayton-le-Moors BB5 5JP, England
Region: United Kingdom > England > Lancashire > Clayton-le-Moors
Price Range: RM407 - RM577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Blackburn Dunkenhalgh Hotel & Spa 4*
Number of rooms: 175
Reservation Options:
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Also Known As:
Mercure Blackburn Dunkenhalgh Hotel And Spa
Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Blackburn Dunkenhalgh Hotel & Spa staff and other travellers.
4 questions
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Greater Manchester, United Kingdom
over a year ago
LANCASHIRE, UK

See all questions (4)

Questions? Get answers from Mercure Blackburn Dunkenhalgh Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cross your fingers and hope your neighbours don't slam their doors.”
 of 5 bubbles Pengadil, 20 Nov 2016 | Read review
“Outside block cottage like appartments”
 of 5 bubbles Becs182, 1 Nov 2016 | Read review
“quieter rooms are the executive ones- but then you'll be in for a very long walk- some of which is via a covered but open air walkway”
 of 5 bubbles PhilandFrances, 21 Oct 2016 | Read review
“Ask for a room in the modernised section through the Pendle suite.”
 of 5 bubbles EP55, 12 Oct 2016 | Read review
“They all seem good”
 of 5 bubbles 395iang, 8 Oct 2016 | Read review
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