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Alton Towers Hotel

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Alton Towers Hotel
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2,441 Reviews from our TripAdvisor Community

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Showing 2,429: English reviews
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Reviewed 1 week ago via mobile

We stayed here on John Lewis deal. We arrived early about 1.45. I was able to check us all in. There was a hiccup as 1 of my rooms was booked for the next night. Brock sorted it straight away to the extent I didn't realise the mistake at the time. We were put in the moon voyage room which...

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Helpful?
Thank Michelle C
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear Michelle C Thank you for sharing your experience with other guests currently planning their own visits to Alton Towers Resort, we appreciate receiving reviews from all of our guests. We're delighted that you scored your stay 5 stars. It's wonderful to hear that you had such a fantastic experience with us and that you enjoyed your visit so much....

Kentallen, United Kingdom
Reviewed 1 week ago via mobile

The hotel staff were brilliant. Check in was very fast. The room was nice and clean. The breakfast was nice. The staff in the restaurant were great. My mum has food allergies, and they were very helpful. Unfortunately, my 5 year old came down with an illness, which is a nightmare for any parent travelling with kids. He was sick...

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Helpful?
Thank curiousorange2014
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear curiousorange2014 Thank you very much for taking the time to review your recent stay at Alton Towers Resort on Trip Advisor. We appreciate receiving feedback from all of our guests. We’re delighted to hear that you had such a fantastic experience with us and that you enjoyed your visit so much. Thank you once again and we hope to...

Plymouth, United Kingdom
Reviewed 1 week ago via mobile

Thought I'd review this hotel after reading so many negative reviews I wasn't really looking forward to my stay - but upon arrival I soon changed my mind. The whole experience was great and would certainly recommend this hotel to others. We arrived at 2.30pm (a little earlier than advised) and were greeted by happy smiley staff, who swiftly checked...

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Helpful?
Thank Aimee R
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear Aimee R Thank you very much for taking the time to review your recent stay at Alton Towers Resort on Trip Advisor. We're delighted that you scored your stay 5 stars. It's wonderful to hear that you had such a fantastic experience with us and that you enjoyed your visit so much. Thank you once again and we hope...

Reviewed 2 weeks ago via mobile

We went for one night on a water park offer. The room was newly refurbished and my boys loved it! There aged 6 & 8 The water park was fun lots to do but the water in the main pool was cold for the time of year and we struggled to stay in it! Really needs to be warmer in...

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Helpful?
Thank Soph C
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear Soph C, Thank you for the fantastic 4 star review! Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests, and it's very rewarding to hear what a great time you had with us. We're glad to hear that you had a fantastic time here at our resort and...

Bristol
Reviewed 2 weeks ago

As said in the title the staff are the biggest asset of the resort, they are extremely helpful and friendly. I sometimes felt sorry for them if they were taking flak for something that wasn't their fault but they seemed to deal with it well (not sure if this is because it's the start of the season!!). The hotel feels...

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Helpful?
Thank bendort
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear bendort, Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guests. We loved to see that you enjoyed several different aspects of your short break and that you found many aspects to your stay in which were suitable. On the opposing side we were...

Reviewed 2 weeks ago via mobile

We stayed for 1 night and 1 day in the park on services day. The staff were very friendly especially the man welcoming the guests and told my daughters all about the fountain outside and told them to ring the doorbell at the entrance. Check in was easy we came early and 1 room out of 5 was ready so...

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Helpful?
Thank Linzyloo22
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear Linzyloo22 Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guests. We loved to see that you enjoyed several different aspects of your short break and that you found many aspects to your stay in which were suitable. On the opposing side we were...

Reviewed 2 weeks ago via mobile

This Donahey's Dancing with the Stars of BBC's Strictly Come Dancing is a great experience and this particular weekend at Alton Towers Hotel was no exception. I won't go into the itinerary here as all of that information is available on Donahey's website. The hotel is, of course, "themed" towards visitors to the attractions of the whole Alton Towers experience...

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Helpful?
Thank happyoldsoul
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear happyoldsoul Thank you for taking the time to complete a review on Trip Advisor for the Alton Towers Resort, we really do appreciate receiving comments from our guests. All feedback is welcomed as this helps us to improve our standards, service and facilities for all of our guests and we were delighted to see that you enjoyed your visit....

Preston, United Kingdom
Reviewed 2 weeks ago via mobile

It was recommended to me to stay at Alton towers hotel by a family member after they came, saw CBeebies characters and had a pirate and princesss party. So two weeks later my husband, my 4 year old and I book to stay on a Sunday night for the exact same price as my family member. The hotel staff are...

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Helpful?
Thank DrLeilaj
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear DrLeilaj, Thank you for taking the time to complete a review on Trip Advisor for the Alton Towers Hotel, we really do appreciate receiving comments from our guests, We loved to see that you enjoyed several different aspects of your short break and that you found many aspects to your stay in which were enjoyable, such as the welcoming...

London, United Kingdom
Reviewed 3 weeks ago

Was GREAT! We stayed at the Alton Towers hotel and the staff were AMAZING! They where very happy and gave our child a locker sticker for his massive toy he won (somehow) at the park. The controllers in our room had no batteries so meaning we couldn't use the Xbox. We called the staff on the very old telephone (It...

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Helpful?
Thank Kipling101
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear louisgblissett, Thank you for the magical 5 star review! It's greatly appreciated. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests, and it's very rewarding to hear what a great time you had with us. We're also very happy to hear that your kids loved making use of...

Leeds, United Kingdom
Reviewed 3 weeks ago via mobile

Walking through my overall experience.... It was raining heavily when we arrived so it was good that there was a drop off point under cover (+) but not so good tha t the car park was very full. Fortunately we were early enough so the walk was only a couple of minutes. Check in was not too bad considering a...

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Helpful?
1Thank tdLeeds
Steph B, Customer Services at Alton Towers Hotel, responded to this review

Dear tdLeeds Thank you for the fantastic 4 star review! Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests, and it's very rewarding to hear what a great time you had with us. We're glad to hear that you had a fantastic time here at our resort and we're...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure! Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more   less 

Additional Information about Alton Towers Hotel

Address: Farley Lane, Alton ST10 4DB, England
Region: United Kingdom > England > Staffordshire > Alton
Price Range: RM371 - RM1,359 (Based on Average Rates for a Standard Room)
Number of rooms: 175
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Also Known As:
Alton Hotel Tower
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Questions & Answers

Here's what travellers have asked, with answers from Alton Towers Hotel staff and other travellers.
44 questions
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Questions? Get answers from Alton Towers Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to the theme park during very light rain and it will be very empty.”
 of 5 bubbles Kipling101, 9 Mar 2017 | Read review
“facing the fountain”
 of 5 bubbles hols256, 21 Feb 2017 | Read review
“VIP parking spaces provided for the themed rooms is a nice touch. Peter Rabbit Room only sleeps 3.”
 of 5 bubbles Lib96, 20 Feb 2017 | Read review
“New Explorer rooms are dark.”
 of 5 bubbles mariefidler, 16 Feb 2017 | Read review
“Do not expect luxury.”
 of 5 bubbles alif961, 13 Feb 2017 | Read review
5 of 5