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Alton Towers Hotel

2,710 reviews
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Traveller (973)
Room & Suite (169)
Dining (22)
Overview
  • Excellent37%
  • Very good31%
  • Average19%
  • Poor8%
  • Terrible5%
Travellers talk about
“the secret garden”(562 reviews)
“explorer room”(74 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Family Rooms
All hotel details
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Reviews (2,710)Write a Review
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957
838
524
226
150
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All reviewsthe secret gardenexplorer roommoon voyager roomtheme parksplash landings hotelalton towersthemed roomevening entertainmentfamily roombunk bedspirate shipmy daughterwoodland walkstandard roompark ticketscbeebies landsanta sleepover
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11 - 15 of 2,695 reviews
Reviewed 2 weeks ago

We have been regulars at Alton Towers for more than 10 years now. It was a trip we looked forward to annually. I think that tradition is now at an end. Everything about the hotel is dated, shabby and dirty. The prices are absolutely outrageous...More

Thank killieboy1234
Response from AltonTowersCS, Customer Service at Alton Towers HotelResponded 2 weeks ago

Dear killieboy1234, Thank you for taking the time to review our Resort on Trip Advisor. We are sorry to hear of your disappointment in regards to your recent stay. We do value our guests feedback in order to implement the necessary changes required. Please can...More

Reviewed 4 weeks ago via mobile

Staff are really helpful and friendly but our room stank of feet, was freezing cold when we arrived and considering I'd booked for 2 adults and a 14 year old boy I was amazed he could even get into the "bunk beds" which are clearly...More

1  Thank mariebutler73
Response from AltonTowersCS, Customer Service at Alton Towers HotelResponded 3 weeks ago

Dear mariebutler73, Thank you for taking the time to review Alton Towers Resort on Trip Advisor. We were sorry to hear that there were several aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful...More

Reviewed 4 weeks ago via mobile

After a crazy ride through some of the steepest, smallest, windy roads eventually found Alton Towers (haven't been for years I'm sure my Sat Nav has a death wish there has to be an easier way of getting there???). Anyway was very excited when saw...More

Thank Karen P
Response from AltonTowersCS, Customer Service at Alton Towers HotelResponded 3 weeks ago

Dear Karen P, Thank you for taking the time to write a review on TripAdvisor about your visit to the Alton Towers Resort. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests as we...More

Reviewed 4 weeks ago

Stayed overnight for a conference which was booked by the hosts so can't comment on the booking process. Check in was efficient as was luggage storage. Unable to access rooms until 1630 (not sure if this is standard) despite hotel being far from full as...More

Thank mrssnips66
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 4 weeks ago

Dear mrsnips66, Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guests. We loved to see that you enjoyed several different aspects of your short break and that you found...More

Reviewed 4 weeks ago

The welcome at reception was nice and Mick the porter was very friendly. However when we returned to the hotel after the fireworks at 10pm the service wasn't as good, reception told us the bar would keep serving as long as there were guests drinking....More

Thank Jon M
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 4 weeks ago

Dear Jon M, Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guests. We loved to see that you enjoyed several different aspects of your short break and that you...More

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Traveller (973)
Room & Suite (169)
Dining (22)
Pool & Beach (7)
Hotel & Grounds (740)
Bathroom (47)
Family and Play Areas (10)
About
Awards & Recognition
Travellers' Choice
2017 Winner
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Pool
Details
Price range
US$54 - US$280 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$54 - US$280 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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