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Alton Towers Hotel

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2,478 Reviews from our TripAdvisor Community

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Showing 2,466: English reviews
Hexham, United Kingdom
Reviewed 8 August 2015

We arrived at Alton Towers Hotel on Sunday evening after a long drive from Northumberland, myself, my husband and our eight year old twin boys. I had originally booked a Splash Landings room purely for price reasons, as this holiday was a bit of a stretch for us, but happily after a cheeky email to the Alton Towers team mentioning...

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2Thank Selena A
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Selena1981, Thank you for taking the time to leave your amazing 5 Star Review on Trip Advisor! We immensely enjoyed reading back on all the wonderful adventures we shared together, and we were delighted to offer you the upgrade to a Moon Voyager Room. All of your fantastic feedback has been passed straight along to our Hotel Operations Manager,...

Reviewed 7 August 2015 via mobile

My Husband and I took our three young children, to celebrate my husbands 30th birthday. Our children were 4, 2 and 2 (twins) at the time. The first thing I saw when I opened the hotel room door was a clump of hair on the floor. The room was generally shabby. Carpet sticky under your feet-awful. I complained and a...

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9Thank Oliviafaye3
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Oliviafaye3, Thank you for taking the time to review us on Trip Advisor. We truly value all feedback, as we are extremely proud of the experience which we provide, and keen to identify the occasions when we have fallen short of our high expectations. We are very sorry to hear that you were disappointed with elements of your stay...

Reviewed 6 August 2015 via mobile

Here we are once again at this beautiful resort with the addicted little kids if ours to have another wonderful stay and day out here,came Tuesday stayed at splash landings ... Again! Great place wonderful staff who know our names now and above all a great place to be around ..... Oh... Breakfast is just amazing too! JOE JOERUL JUBZ...

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1Thank Joe I
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Joe I, Thank you for taking the time to leave us another fantastic five star review on Trip Advisor. We absolutely love to hear about satisfied guests returning to see us time and time again, and it is always an absolute pleasure to welcome you back to the Resort. We will ensure that your compliments are passed on to...

Warrington, United Kingdom
Reviewed 6 August 2015 via mobile

The hotel is beyond beautiful! But our room was so hot! We had to open the windows & leave the fan on all night i didnt sleep so well because of how hot it was, at first i put it down to it being a hot day that day but this felt more like the radiators had been blasted for...

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Thank sarahbrookekoppel
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear sarahbrookekoppel, Thank you for taking the time to review us on Trip Advisor. We take great pride in creating amazing memorable moments for our guests, and value all feedback, as this allows us to identify opportunities to provide the high levels of service and comfort which you rightfully expect. We have passed your feedback regarding the temperature of your...

Warminster, England, United Kingdom
Reviewed 31 July 2015 via mobile

The hotel certainly has the wow factor 4 of us stayed in a family room 1 52yr 2x 21yr and. 17 year old rooms clean with comfy beds 1 double and bunk bed has fridge tea and coffee making facilities , only downfall was noisy air on that we turned off Breakfast was fanatic everything and more very clean and...

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2Thank Jackie R
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Jackie R, Thank you for taking the time to leave your fantastic 5 star review on Trip Advisor. We are absolutely delighted to hear that you enjoyed your stay in one of our Moon Voyager rooms. We have passed your comments about the air conditioning unit on to our hotel maintenance team, for their immediate review; we would be...

Perth, United Kingdom
Reviewed 31 July 2015

Wanted a couple of days at the theme park and chose to stay in this hotel for two nights with our family (two girls). From our first experience of the hotel - entering at reception - it was complacent and unfriendly. We certainly did not experience the superb customer service of this company's USA ventures. The room is poor quality,...

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4Thank Bobymax
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Bobymax, Thank you for taking the time to review us on Trip Advisor. We are disappointed to hear of the aspects of your stay which disappointed you. We are never complacent about our guest experience, and be assured that all of your comments have been taken extremely seriously, and passed to our Hotel Operations team for their thorough review....

lancashire england
Reviewed 31 July 2015

My sister,daughter and 2 granddaughters stayed here in may for a over nite stay it was great the room was a coca cola theme fridge was full of bottles of coke diet and original.there was bunkbeds for the girls aged 4 and 6 a double put me up for my daughter and a double for me and my sister.the room...

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1Thank kamfam_10
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear kamfam_10, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay in the Alton Towers Hotel, particularly loving our Coca Cola Themed Room! We thank you for visiting, and look forward to welcoming you back to the Resort again soon. Best Wishes, Peter Alton Towers Resort

Dundee, United Kingdom
Reviewed 30 July 2015

My daughter loved staying here. There are so many thing to do and see just at the hotel and Splash landing hotel. The room was pretty basic for what we paid, but I guess you are paying for the location really. Food was pretty expensive at the hotel, but I wasn't surprised by that. I would definitely go back.

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Thank Kezia M
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Kezia M, Thank you for taking the time to review us on Trip Advisor. We are delighted to hear that you and your daughter had such a fantastic stay with us, and that you would like to return to the Resort in the future. Alton Towers Hotel is currently undergoing a long term rejuvenation project, with all rooms undergoing...

Reviewed 29 July 2015 via mobile

Stayed here again for the 4th year in a row - fantastic staff, clean facilities and great value . everyone we came into contact with was super friendly and polite, and the atmosphere was very positive despite recent accident. Food at Flambo's wad again first class and staff at the restaurant deserve a grateful thanks (chefs and waiters). Got a...

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Thank jediry
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear jediry, Thank you for taking the time to leave your fantastic 5 star review on Trip Advisor. We are delighted to hear that you and your family had such a fantastic time with us, and that you return to the Resort time after time for more adventures. We will pass on your feedback to the Flambo's team, and our...

London, United Kingdom
Reviewed 28 July 2015

We were very disappointed with our stay at The Alton Towers Hotel. This place should be advertised at 2 star or lower. Our room smelt very musty, and this was apparent every time we opened the door, even on the 2nd day of the room being used. The décor is still stuck from 1982, with terrible swirly blue carpets, and...

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1Thank Mollie-Pops
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Mollie-Pops, Thank you for taking the time to review us on Trip Advisor, we truly value all feedback from our guests, and are never complacent about the product which we offer. We are disappointed to hear that there were aspects of your visit which fell below expectation, Alton Towers Hotel is in the middle of a long term rejuvenation...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure! Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more   less 

Additional Information about Alton Towers Hotel

Address: Farley Lane, Alton ST10 4DB, England
Region: United Kingdom > England > Staffordshire > Alton
Price Range: RM550 - RM1,559 (Based on Average Rates for a Standard Room)
Number of rooms: 175
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Also Known As:
Alton Hotel Tower
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Questions & Answers

Here's what travellers have asked, with answers from Alton Towers Hotel staff and other travellers.
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Questions? Get answers from Alton Towers Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Arctic explorer rooms overlook car park.. so keep curtains drawn”
774KarenC774, 17 Apr 2017 | Read review
“Book a nice little B&B somewhere in the vicinity.”
CatherineLouise2015, 16 Apr 2017 | Read review
“I doubt anywhere in the hotel can escape the thumping music.”
scj13x, 10 Apr 2017 | Read review
“Book elsewhere”
DanHough, 8 Apr 2017 | Read review
“Coca Cola room was quirky and fun for Kids”
keirons716, 3 Apr 2017 | Read review
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