A charming hotel in a 250 year old former bank. We were allocated a family room with an en-suite bathroom. The bar & lounge were very comfortable, with a super pint of Marstons Pedigree on tap. The staff, especially Roland, were helpful, very friendly & attentive. Our evening meal was excellent with a fine choice available from a wide ranging menu. Breakfast was cooked to order & you can choose whatever you wish including vegan. It’s quaint & some my say old fashioned approach, was lovely & I wouldn’t hesitate to return if in the area again. Racecourse up the road & also relatively close to Alton Towers.
Afternoon tea booked on Groupon. Greeted at the door by a friendly smile from Ronald who knew us bt name from booking. We were shown to our table, also it was a hot day so a fan was placed by our table. We were so grateful that our little dog was allowed to be with us too, bonus. Selection of sandwiches on Brown and White, homemade Chocolate, Carrot cake with scones, jam and fresh cream Eton Strawberry dessert. 2 pits of tea , mine was green tea . Tea was topped up when needed. We were offered foil to take home anything we didn't eat which we did use. I know people say this place needs a refurbishment and tidy which I understand but it's a fabulous 1777 old hotel with many features, and all staff are so friendly and nothing too much trouble Even Carlos the chef came and had a chat with us, explaining how they want to increase their footfall and show how good their food and service can be.So for us because the food was fresh, homemade, tasty I believe they need support from the locals and new customers to promote their business then hopefully they can use this to help with any updating etc, but we all know how hard it is to keep small businesses a float in these hard time. We wish you well and will spread the word because your food deserves bums on seats in little Bistro, and we will ve back very soon. Thank again. Michelle and Simon…
Unfortunately I found the hotel was dirty! I'd read previous TripAdvisor reviews and phoned the hotel the week before to advise that I had a medical condition (asthma) that would need the room to be downstairs and dust free. I was assured the room would be deep cleaned before my visit but the room would be on 1st or 2nd floor. I presumed I'd be on the first floor. With this assurance I decided not to cancel and continue with my booking. The Hotel boasts it is 250 years old so had uneven floors. Thats fine. I expected that, but that's no excuse for the lack of cleaning and refurbishment. I parked in the Meadows carpark as there wasn't enough room in the hotel carpark. I arrived to find a member of staff who booked me in and gave directions to my room. I was in room #6, top floor, not 1st floor as requested. 37 steps up the stairs, which looked as if they had not been cleaned in months..maybe years due to covid. Once in the room, the smell of damp and mould hit me. I could see the curtains, bed linen and towels were clean and the carpet had been hoovered in the middle of the room but very marked and stained. The edges and the skirting boards were thick with dust and detritus. The top of the dressing table and bedside cabinet were clean. There was enough tea, coffee, sugar and milk supplied. The bathroom consisted of a shower cubicle, toilet, hand basin and a small mirror in a plastic frame which was suppose to be white, but had discoloured and now was yellow. Nowhere to put toileteries. The plug was so old and brittle it didn't fit the plug hole. The mould on the ceiling was spreading rapidly but was mainly near the bathroom door over the shower and toilet. The floor needed re-tiling as the vinyl ones were all lifting and could be dangerous. There was no bath mat supplied so I used the hand towel to step out on. Little silver fish insects scurried over the floor. The water was hot and adjustable, there was enough shower gel and shampoo supplied. The windows were not double glazed or noise proof. I have seen cleaner and better windows in disused, abandoned properties. They were old Edwardian sash windows with single glass. A secondary single glass had been put in front and both were disgustingly filthy and the mould was thick with growth. In one window the glass didn't fit the frame, as the mould had eaten the frame away there was a gap to the outside. Appalling in this day and age!! It is opposite a beautiful old church that chimes every ¼ of hour and on the hour it plays a tune so I felt I was deprived of sleep as I couldn't shut the sound of the chimes out. The wardrobe doors didn't shut and were propped shut by the case rack. Old furniture smells and this was no exception. There was a double socket for the TV and kettle and also behind the bed for the bedside light and to charge my phone. The rooms are in desperate need of a good clean and refurbishment That night I phoned round all the local hotels airbnb and hostels but they were either far too expensive for the week or fully booked due to the UK Mega event being held at Uttoxeter racecourse for the week. So I stayed without complaining as I didn't want to be asked to leave as I knew I wouldn't get alternative accomodation and I had so many pre-booked events on that week. I could not recommend this hotel.…
Stayed Friday 15th sat 16th two nights, very good for the price. Staff excellent came back sat njght no room in car park as my car was loaded with stuff. The lady on bar duties very kindly moved her car so I can park which I was thankfully. Will come again Trevor wells
Very pleasant staff and owner. The breakfast was very good. However, cleanliness and decor really let this beautiful building down. It is in desperate need of refurbishment. Maybe Alex Pollizi of the "Hotel Inspector" could help!!!
My husband and I enjoyed a super Afternoon Tea with Prosecco here recently, great choice of sandwiches, cakes, Eton Mess etc very tasty and fresh, tea & coffee was topped up as and when required, the staff were all very friendly and attentive - highly recommended!
Stayed in May 22. Upon arrival having parked the car in their car park entered by presumably the back door. There were cigarettes butts strewn about the outside area and seating. Outside seats stained and broken Reception desk they came quickly from the bar however had to pay on arrival - very unusual. We were assigned a room and directed to use the stairs between reception and the bar. The stair carpet was filthy in need of a deep clean or replacement. Our room - the bed mattress was thin and felt like lying on a board, carpets dirty, a covering of dust on surfaces and kettle. To use kettle it had to be placed on the floor and only one mug. Furniture had at least one handle missing on each drawer and one had both. Mould on window frame and ceiling. The light fitment was dirty Bathroom - toilet looked like someone had used it and not flushed There were towels on the bed but also one on the rail in the bathroom. Shower over bath and you couldn't be above 5ft 9 to use it without stooping. We had travelled for 2 hours and did look for alternative accommodation but everywhere booked due to the racing. Breakfast - crumbs around toaster each day. Glasses with lipstick marks. Butter pats brought on plate one was open & used . Overall this is not worthy of any stars. Truly awful and very overpriced at £99 per night - we were there for 2 nights as s couple. We were not even sure there was anyone from management on sight after 10pm. We stayed away from this 'hotel' as much as possible Would definitely not be using again or recommending to anyone.…
I visited today for afternoon tea with my Mum. We were greeted by Roland who was so warm and welcoming from the beginning. Afternoon tea was delicious and nothing was too much trouble for Roland who looked after us for the whole of our visit. The service from him was wonderful and he was so attentive and kind. Thank you so much for a lovely afternoon. Food and service was delicious. We would definitely come back.
Stayed at the Bank House for about 2 weeks, and what a lovely stay it was. Roland and the team were so welcoming and always very helpful. Can also recommend the food there, great value for money! Definitely worth a visit.
I took my mother here for a belated Mother’s Day afternoon tea. It was absolutely amazing. We have been for many afternoon teas in many different places - even some of the poshest places - and this has to be up there with the best. The food was plentiful and very well presented albeit not as fancy as some places but it was delicious and well prepared. I cannot fault the food or the service. Thank you for a delightful afternoon and we will be back.
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