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Hilton London Croydon

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Hilton London Croydon
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1,033 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Croydon
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Showing 984: English reviews
fareham
Reviewed 15 August 2016 via mobile

Few minor issues which were dealt with in an extremely efficient manner. Customer service first class. Room service quick and delicious. Massive thank you to front of house supervisor Ewelina for the very efficient and professional way she dealt with me. Can't wait to stay here again. Bravo Hilton Croydon. The whole team should be very proud!

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Helpful?
Thank andiparker
Donata P, Manager at Hilton London Croydon, responded to this review

dear Andiparker, Many thanks for your review of our hotel. I am happy that you found our customer service to be first class and enjoyed some of our delicious dinner. your compliments will be passed onto all team members and we look forward to welcoming you back soon. Regards Donata Palev Hotel Manager

croydon, United Kingdom
Reviewed 15 August 2016

Recently stayed at the Hilton Croydon, I am a HHonours member, and this clearly was appreciated by the staff, check in was completed on line. The Check in procedure was swift, I felt like a very valued guest. Room service was awesome (cheese and caramelised onion relish sandwich with chips and the most beautifully dressed salad). The stay had minor...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Andrew P
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Andrew P, Thanks for taking the time to leave us your review. I am glad that you enjoyed your stay and that everything was to your satisfaction from check in to bar food and servoice as a whole. I will pass on your compliments to all our team members. Kind regards Donata Palev Hotel Manager

Croydon, United Kingdom
Reviewed 14 August 2016

I attended for tea with a big party of relatives. Admittedly the group was a bit diverse - children,babies etc and some people were very late, but the tables were only laid up with the basic needs when we arrived and it wasn't made clear to all of us that tea and coffee were available at a central point rather...

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Helpful?
Thank Marie R
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Marie R, Thank you for your feedback regarding your afternoon tea experience at our Hotel. The tea and coffee station was set up because quite a lot of people arrived late. Also 10 more people were added at the last minute resulting in extra seating being added and the tables were set up with the basic needs for afternoon...

Leicester, United Kingdom
Reviewed 12 August 2016

My four stars reflects the low price and we paid, this is not the best Hilton you will will find but at the budget price we paid it was fine. Our queen room was large and clean and looked as though it had recently been spruced up. The staff we mostly very friendly especially those at the breakfast. Breakfast itself...

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Helpful?
Thank crushertim
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Crushertim, Thank you for taking the time to leave us a review of your stay. All feedback is gratefully received as it allows us to see where we need to focus our attention. I am pleased to see that you liked your room, and were able to make good use of the excellent transport links in the immediate locality....

London, United Kingdom
Reviewed 9 August 2016

Excellent Family hotel. Excellent location, Excellent staff with warm welcome. Free parking and plenty of it. Comfortable beds & excellent buffet breakfast. Hotel offers a free shuttle service to East Croydon train station during weekdays. Check at the reception for timings.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 488wasima
Donata P, Manager at Hilton London Croydon, responded to this review

Dear 488wasima, Thank you for taking the time to leave a review of your stay. I am glad everything was excellent and to your satisfaction. We look forward to welcoming you back soon. Kindest regard Donata Paleav Hotel Mnager

Church Stretton, United Kingdom
Reviewed 7 August 2016

Although the hotel is going through refurbishment and I had an older room, I had nothing to complain about. The room was clean and tidy, and more importantly the sevice was excellent. The staff went out of their way to be helpful, were friendly and smiling - from the front desk to the restaurant servers and the room cleaners. The...

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Helpful?
Thank canbush59
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Canbush59, Thank you for your review of our hotel after your recent stay with us. I am glad that everything was to your satisfaction. I will be passing on your compliments to all the different departments who helped make your stay a happy one. Thanks again Donata Palev Hotel Manager

Lowestoft, United Kingdom
Reviewed 7 August 2016

Welcoming staff, friendly and helpful. Good car park. i had a standard room for one night, bed not very comfortable and on inspection the mattress was tired and dated. Room was clean and adequate, Bathroom clean with complimentary toiletries. I had free WiFi being a Hilton Honors member. However, being a Hilton hotel, one has elevated expectations and I have...

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Helpful?
Thank Brian S
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Brian S, Thank you for taking the time to leave a review of our hotel after your stay. I am glad that you found our staff to be welcoming, friendly and helpful and that you were able to use our complimentary car parking facilities. I am also happy that you found the bedroom and bathroom clean and adequate for...

yyc
Reviewed 6 August 2016

Not a Hilton class hotel, rooms smell like smoke - floors are stained and not a good place to stay overall. We would not stay here again even if it was half the price. Breakfast in the morning was $ but handy and the quality of food was okay.

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2Thank Traveltop8282
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Traveltop282, Thank you for taking the time to leave a review of your stay with us. I am sorry that you were unhappy about the issues mentioned in your review. though not recently refurbished, we are currently running several projects in the hotel as we work through upgrading and refurbishing our rooms. We are also in the process of...

Reviewed 6 August 2016

The people behind the lobby were extremely rude. No one there had any manners or were polite to me and the rest of the guests. Will not recommend this place to anyone. Worst staff I have ever seen, cannot believe some of the things they said. DO NOT GO HERE EVER!!!!!!

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Helpful?
Thank Reshma P
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Reshma P, Thank you for your review. I am surprised to read that you found our receptions staff to be rude. Hilton London Croydon has always had great reviews about our staff here on Trip Advisor and on other many other review sites. Thank you for your custom. Regards Donata Palev

Newcastle upon Tyne, United Kingdom
Reviewed 5 August 2016

The first night I stayed in this hotel I was very impressed with Christina the receptionist who was very helpful over a number of issues, well done that lady . That night the food in the restaurant was ok but nothing to write home about. Breakfast was only average at best. To this point you'd say fair enough However on...

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Thank gengiskarn
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Gengiskam, Thanks for taking the time to leave a review of our hotel. I am glad that you found Christina on reception very helpful. I do apologize for your experience with Ben and have passed your comments to his line manager to ensure that there are no reoccurrences of the sort in the future. Many thanks again for leaving...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Just 8 miles from the sights and shops of London, the contemporary Hilton London Croydon hotel is just 16 minutes by train to Victoria Station. Do business in one of 15 meeting rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the bar. ... more   less 

Additional Information about Hilton London Croydon

Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Region: United Kingdom > England > Greater London > Croydon
Price Range: RM293 - RM630 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Croydon 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton
Hotel Style:
#3 Luxury Hotel in Croydon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Croydon staff and other travellers.
17 questions
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Questions? Get answers from Hilton London Croydon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 1st floor which has meeting rooms and gym on it.”
 of 5 bubbles Steve6244, 25 Jan 2017 | Read review
“don't stay here!”
 of 5 bubbles AndriasMom, 14 Jan 2017 | Read review
“Choose another hotel!”
 of 5 bubbles 904SteveB904, 23 Dec 2016 | Read review
“away from the lift”
 of 5 bubbles Lynnep_Willerby, 6 Dec 2016 | Read review
“Rooms overlooking the car park are quieter”
 of 5 bubbles terreus, 4 Dec 2016 | Read review
5 of 5