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Hilton London Croydon

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Hilton London Croydon
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1,033 Reviews from our TripAdvisor Community

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Showing 984: English reviews
Aberdeen, United Kingdom
Reviewed 5 August 2016

Horrible bed and disgusting sofa bed. Some of the housekeepers are rude. The guys at the reception are lovely. Had to remind the reception that my room hasnt been cleaned. The air conditioning was not doing what it was meant for even after changing my room.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Nicholas B
Donata P, Manager at Hilton London Croydon, responded to this review

Dear Nicholas B, Thank you for your feedback. I am sorry for the issues mentioned in your feedback regarding your stay. Our aim at Hilton London Croydon is for our guests to enjoy their stay and leave wanting to return and I am sorry that this was not the case for you. I have shared your comments with the relevant...

London, United Kingdom
Reviewed 2 August 2016

I stayed in this hotel for a couple of nights to attend a wedding at the hotel. The hotel was as one would expect from a Hilton - it's nicely designed in the usual corporate Hilton way! Room was large and comfortable and again, clean! There is ample parking on site and the experience was very easy - would stay...

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Helpful?
Thank SVKB
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear SVKB, Thank you for taking the time to leave a review for us. Our main aim is for people to enjoy their stay with us and leave wanting to return. I am delighted that you enjoyed your time and I hoper we are able to welcome you back soon. Kind Regards, Donata Palev, Hotel Manager.

Reviewed 2 August 2016 via mobile

Hotel was easy to find, parked right outside the doors. All reception staff very helpful. We had a large suite, very comfortable. Extractor fan in bathroom didn't work. Nice big TV set. Struggled to get the wi fi working. Breakfast staff all very helpful and friendly, excellent food. Was well looked after throughout the stay, would definitely go back.

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Helpful?
Thank mark w
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Mark W, Thank you for your feedback. I am sorry that you struggled with the wifi, please don't ever hesitate to contact reception if you have difficulties as we are here to help. I am pleased that the team left you feeling looked after and welcomed. Thank you for your kind comments about the breakfast and the team. I...

Swansea, United Kingdom
Reviewed 2 August 2016

My daughter and I stayed here for three nights to travel into London for theatre and sightseeing. Our room and bathroom was immaculately clean and spacious. I requested extra towels and pillows pre arrival using the Hilton app and they were supplied. Breakfast was hot and there was plenty of choice. The best thing about this hotel though is the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Anni276
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Anni276, Thank you so much for your lovely words. I am very pleased that you and your daughter enjoyed your three days in London. I am looking forward to sharing your compliments with the team. Thank you also for sending your requirements regarding towels and pillows in advance, we do appreciate this as it allows us to ensure everything...

Taunton, United Kingdom
Reviewed 1 August 2016

A fairly modern large hotel which is a little tired in some areas but we had a comfortable room with a great king bed. No view to speak of from the window but the bathroom was well supplied. Annoyingly wifi is not free unless you are a loyalty member and we also had to pay extra for breakfast which was...

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Helpful?
Thank Sooperstar100
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Sooperstar100, Thank you for your review. I am glad to see that your stay with us was comfortable and you felt it was reasonable value. I apologise that one of our lifts was out of service during your stay. Wifi is free for all our guests to use in the lobby, lounge and public areas. Whilst it is only...

London, United Kingdom
Reviewed 1 August 2016

I usually stay here when visiting my parents for the weekend once a month, so you can imagine i am here two days every month. The rooms and lobby are clean, never tried the restaurant as it is next too amazing restaurants both in Croydon and Purely. Really unhappy there is no 24hr full room service. The room menu is...

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Helpful?
Thank Barbara A
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Barbara A, Thank you for taking the time to leave us a review. I am pleased to see that you would recommend us to others. We do have a 24 hour room service menu, though it does become more restricted from 11 pm. I'm glad that are able to benefit from our free car park. I'm sorry that we...

Plymouth, United Kingdom
Reviewed 31 July 2016 via mobile

I stayed here as an Hhonors Gold member and appreciated the upgrade to a large suite. The rooms themselves are clean and spacious, the decor is in need of a refresh but is perfectly serviceable. There was a large flat screen TV, fridge, and an iron and board provided. Breakfast was efficient and parking was easily available, spread over a...

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Helpful?
Thank ianedmunds
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear ianedmunds, Thank you for taking that time to leave us a review. I am glad to see that we were able to offer you a complimentary upgrade to one of our suites. We are in the process of working our way through the hotel with some updating and refurbishment projects taking place. We hope that you will return to...

London
Reviewed 31 July 2016 via mobile

We stayed at the Hilton Croydon for 2 nights and we was disappointed. Firstly the room we were given had a awful smell we coudnt make out what it was but it was horrible. We asked to change rooms and were kindly given a better room however the furniture is very dated and damaged door handles were falling off, we...

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Helpful?
Thank 2016NK
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Naheema U, Thank you for taking the time to leave a review for us. I am sorry that you had a few issues with your stay. We do have several updating and refurbishments projects going on, and w are making our way through the hotel. I am glad to see that you found the staff friendly and they were...

Manchester, United Kingdom
Reviewed 30 July 2016

We chose the hilton as we have stayed in them previously and found they are good value for money and the rooms are usually a good size when travelling with a family. We travelled down by train, we arrived at Waddon station which is advertised as the closest station but I would recommend getting the 119 bus to East Croydon...

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Helpful?
Thank sbP7429UH
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear sbP7429UH, Thank you for leaving us a review on Trip Advisor. I am pleased that you found us good value. I agree with you regarding the trains, although Waddon station is walking distance, we always recommend East Croydon station for its faster links to London, and also Gatwick Express line which is why we offer a complimentary shuttle to...

Slough, United Kingdom
Reviewed 29 July 2016 via mobile

I will start with the positives, free parking, ok strength wifi, large rooms and the most important lovely staff. We had an excellent rate for dinner, bed and breakfast and the food was excellent matched by quality service. The negatives, tired but clean rooms, good quality bedding but alas although the bed seemed comfortable on entering by morning my back...

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Helpful?
Thank debsywalker
Donata P, General Manager at Hilton London Croydon, responded to this review

Dear Debsywalker, Thank you for your review. All feedback is gratefully received as it helps us to learn where we need to focus our attention so I appreciate the time you have taken with your review. I am pleased to see that your experience was largely positive. I do apologise that you found the bed uncomfortable. We are in the...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Just 8 miles from the sights and shops of London, the contemporary Hilton London Croydon hotel is just 16 minutes by train to Victoria Station. Do business in one of 15 meeting rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the bar. ... more   less 

Additional Information about Hilton London Croydon

Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Region: United Kingdom > England > Greater London > Croydon
Price Range: RM299 - RM630 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Croydon 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton
Hotel Style:
#3 Luxury Hotel in Croydon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Croydon staff and other travellers.
17 questions
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Questions? Get answers from Hilton London Croydon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 1st floor which has meeting rooms and gym on it.”
 of 5 bubbles Steve6244, 25 Jan 2017 | Read review
“don't stay here!”
 of 5 bubbles AndriasMom, 14 Jan 2017 | Read review
“Choose another hotel!”
 of 5 bubbles 904SteveB904, 23 Dec 2016 | Read review
“away from the lift”
 of 5 bubbles Lynnep_Willerby, 6 Dec 2016 | Read review
“Rooms overlooking the car park are quieter”
 of 5 bubbles terreus, 4 Dec 2016 | Read review
5 of 5